Senior Document Services Lead for Admin & Records

Minnesota Pollution Control Agency; Saint Paul (MN); On-site; USD 47,000 - 64,000; Full time

Job summary

Minnesota Pollution Control Agency in St. Paul is seeking a Document Services Administrator to lead the agency’s document review team and handle high-volume information requests. You will coordinate the agency’s responses across programs and maintain filing systems for easy access to records.

The role requires strong data research, writing, and customer service skills while supporting daily operations. The position emphasizes independent work and teamwork, with day shifts, Monday–Friday, and

Qualifications

• Skill in database management sufficient to research, maintain, update and retrieve information from database systems.
• Proficiency using computer programs (e.g., Microsoft office products, Word, Excel, Power Point, Teams, Intranet/internet, Outlook, ShareBase) and equipment (e.g. computer, facsimile, scanner, photocopier, label machines).
• Skill in organizing, prioritizing, problem-solving and decision making. Ability to clearly define problems and offer alternative solutions, set priorities and organize work sufficient to carry out daily tasks and stay on target with long-term projects.
• Lead worker skills to administer a complex program, provide guidance and support to staff, and manage responsibilities with a minimum amount of supervision.
• Interpersonal skills sufficient to monitor, prioritize, assign and oversee the work of others to ensure business needs are met.
• Demonstrated ability to work independently and on a team to provide high quality, prompt, courteous and accurate customer service.
• Ability to deal effectively with members of the public and with internal staff/management.
• Technical and administrative writing skills, including Business English, grammar and spelling, necessary to organize and effectively present ideas to the intended audience.

Responsibilities

• Lead a team in responding to standard information requests from external customers.
• Coordinate agency responses across diverse staff and program areas as needed.
• Maintain document filing systems for easy access and inspection.
• Research multiple databases to locate relevant material for requests.
• Support productivity and excellent customer service goals.

Skills

Database management

Microsoft Office

Organizational skills

Lead worker

Interpersonal skills

Independent & team work

Customer service

Written communication

Tools

OnBase

Tempo

Job description

Minnesota Pollution Control Agency in St. Paul is seeking a Document Services Administrator to lead the agency’s document review team and handle high-volume information requests. You will coordinate the agency’s responses across programs and maintain filing systems for easy access to records.

The role requires strong data research, writing, and customer service skills while supporting daily operations. The position emphasizes independent work and teamwork, with day shifts, Monday–Friday, and