Senior DNS Security Engineer – Tier 2 Support

ASM Research, An Accenture Federal Services Company

Honolulu (HI)

On-site

USD 90,000 - 104,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Tier 2 Service Desk professional to provide advanced technical support for Protective DNS and to escalate, log, and resolve issues within SLA guidelines. The role requires strong communication and a solid technical foundation to troubleshoot and collaborate with 3rd party vendors as needed.

The ideal candidate will have a Bachelor’s degree in IT or CS or equivalent experience, 5+ years in technical support or network/security

Qualifications

Bachelor's degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
5+ years of experience in a technical support or network/security engineering role.
Strong troubleshooting and analytical abilities.
Experience with IT service management (ITIL) and support processes.

Responsibilities

Provide advanced technical support for complex issues related to Protective DNS.
Analyze and troubleshoot escalated tickets from Tier 1 agents.
Investigate and resolve connectivity, configuration, and performance issues with Protective DNS.
Collaborate with network, security, and cloud operations teams to identify root causes.
Develop and maintain detailed troubleshooting procedures and knowledge base articles.