Senior Dispatcher - Real-Time Ops & Logistics

Rippling, Inc.; Virginia (MN); Hybrid; USD 30,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Health, dental, and vision insurance +

401k options

Paid time off

Job summary

Virginia Septic is seeking a dispatcher to coordinate field staff, vehicles, and equipment for timely service delivery in the mid-Atlantic region. The role requires overseeing requests, assigning tasks, and communicating status updates to customers and internal teams.

Responsibilities include real-time problem solving, route optimization, and documentation compliance while maintaining a professional customer service attitude. Prior dispatch or logistics experience is preferred.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• 4+ years of experience in dispatching, logistics, transportation, or customer service.
• Proficiency with Service Titan, GPS systems, and Microsoft Office.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule field staff and assign routes based on priority and availability.
• Monitor real-time service progress and vehicle locations.
• Maintain accurate logs of calls, routes, and service details; prepare daily reports.
• Respond quickly to emergencies, delays, or service disruptions and re-route drivers as needed.
• Answer calls, confirm appointments, and provide professional customer service.

Skills

Service Titan

GPS systems

Microsoft Office

Communication

Organization

Customer service

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Virginia Septic is seeking a dispatcher to coordinate field staff, vehicles, and equipment for timely service delivery in the mid-Atlantic region. The role requires overseeing requests, assigning tasks, and communicating status updates to customers and internal teams.

Responsibilities include real-time problem solving, route optimization, and documentation compliance while maintaining a professional customer service attitude. Prior dispatch or logistics experience is preferred.