Senior Director, Technology Business Partner (Medicare Advantage)

Blue Cross Blue Shield Association; Chicago (IL); On-site; USD 210,000 - 304,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Lifestyle spending account

Annual bonus

Job summary

Blue Cross Blue Shield Association seeks a Senior Director, Technology Business Partner to drive strategic alignment of technology with business goals, coordinating IT services and enterprise architecture across units. The role leads Medicare Advantage technology programs, ensures scalable, compliant solutions, and builds strong partnerships with vendors, customers, and operations to deliver outcomes.

An AI-first mindset is expected, with focus on responsible AI, automation, and rapid delivery

Qualifications

• Required Bachelor's Degree in computer science, business administration, or a related IT or management discipline, or equivalent work experience.
• Required 12+ years in IT leadership roles with business partnering experience.
• 5+ years of senior management experience with strategic planning and delivering business objectives.
• 5+ years of delivering Medicare Advantage technology programs (enrollment, bid/pricing, encounter data submission, risk adjustment, Stars, utilization, care/behavioral health).
• Experience managing system integrator and vendor relationships for MA implementations.

Responsibilities

• Oversee IT projects to meet business requirements, manage resources, budgets, risks, and deliver on time.
• Act as the main link between IT and business units to align IT strategies with goals.
• Manage daily operations of key technology capabilities, ensure reliability and optimize resources.
• Lead and mentor IT team, foster collaboration, and manage recruitment and performance.
• Build and maintain relationships with stakeholders, ensuring effective communication.

Skills

Leadership

Communication

Analytical thinking

Portfolio management

Project management

Vendor management

Strategic planning

Stakeholder management

Influence

Education

Bachelor's degree

Tools

AI tools

Job description

The Senior Director, Technology Business Partner leads the strategic alignment of technology initiatives with business objectives, ensuring seamless integration and effective delivery of IT services. This role involves close collaboration with business units, Enterprise Architecture, Infrastructure, InfoSec, and Operations to meet both business and security requirements. The Senior Director also works with customers and managed service vendors to ensure technology solutions are aligned with business needs and operational excellence.

This specific role is focused on leading technology strategy and delivery for our Medicare Advantage (MA) business, ensuring solutions are scalable, compliant, and aligned to critical MA capabilities. The ideal candidate brings strong MA technology experience, understands the regulatory and operational complexity of the MA ecosystem, and can translate business needs into actionable roadmaps and delivery plans. Additionally, this leader will also bring an AI-first mindset, identifying opportunities to use AI-enabled tools, automation, and modern delivery practices to improve productivity, quality, and speed while ensuring responsible use of AI in a regulated healthcare environment.

• Oversee IT projects to ensure they meet business requirements, manage resources, budgets, and risks, and ensure timely project delivery.
• Act as the main link between IT and business units to understand their needs and create IT strategies that support business goals.
• Manage daily operations of key technology capabilities, maintain system reliability and performance, and optimize resource allocation.
• Lead and mentor the IT team, fostering a collaborative and innovative environment, and manage recruitment and performance.
• Build and maintain strong relationships with business stakeholders, ensuring effective communication and collaboration.

The posting range for this position is:

209,800.00 - 304,225.00

Qualifications:

Education

• Required Bachelor's Degree in computer science, business administration, or a related IT or management discipline, or equivalent work experience.

Experience

• Required 12+ Years experience in IT leadership roles, with significant experience in business partnering or similar roles
• 5+ years of senior management experience with demonstrated knowledge of strategic planning and experience developing and implementing strategies for achieving business objectives and organizing and managing multiple priorities
• 5+ years of direct experience delivering Medicare Advantage technology programs, including end-to-end ecosystem build-out spanning enrollment, bid/pricing, encounter data submission, risk adjustment, Stars quality, utilization management, and care/behavioral health management.
• Experience managing system integrator and BPO/managed service vendor relationships specific to MA implementations (e.g., claims processing, care management platforms, member engagement tools).
• Demonstrated experience leading technology delivery teams in applying an AI-first approach, including evaluating and adopting AI-enabled tools and practices to accelerate delivery, improve quality, and drive measurable productivity gains across the program.

Knowledge Skills and Abilities

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proven track record of successfully aligning IT initiatives with business strategies.
• Ability to build strong relationships and influence stakeholders at all levels.
• Experience with budget management and resource allocation.
• Exceptional portfolio and project management skills for the effective deployment of resources and achievement of multiple projects in a cross-functional environment.
• Excellent oral and written communication skills with the ability to negotiate, persuade, and make effective presentations to varying audiences internal and external to the organization.
• Proven experience with effective vendor management.
• Proven ability to successfully lead a team in all phases of developing products for the healthcare software application and services marketplace, including product management, product development, marketing, sales, and implementation.
• Proven ability to translate CMS regulatory and Stars/quality requirements into actionable technology roadmaps and delivery plans.
• Proven ability to assess and champion AI-enabled tools and practices across vendor and delivery teams, balancing productivity gains with responsible AI considerations (e.g., data privacy, governance) in a regulated healthcare environment.

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees. This job is also eligible for annual bonus incentive pay.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.