Senior Director - Technical Program Management, Field Service

Salesforce; San Francisco (CA); On-site; USD 191,100 - 320,600; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid parental leave

Job summary

Salesforce is seeking a Senior Director of Technical Program Management to lead a team focused on integrating AI in field service operations. You will shape the operating model and provide insights to C-suite stakeholders while driving innovation and alignment within teams.

The ideal candidate should possess over 10 years of experience in enterprise program management and demonstrate a strong leadership background with SaaS business models and Agile frameworks.

Qualifications

• 10–15+ years of experience in leading large-scale enterprise product programs.
• 5+ years managing teams at the Director level or above.
• Proficiency in Agile/Scrum SDLC at scale.

Responsibilities

• Lead a high-performing team of Technical Program Managers.
• Define and evolve the Field Service operating model.
• Drive high-cadence forums to unblock technical hurdles.

Skills

Leadership in large-scale enterprise product programs

People management experience at Director level

Understanding of SaaS business model

Agile/Scrum experience

Education

Agile Scrum certifications (CSP-SM or CSP-PO)

Job description

Job Category: Program & Project Management

Job Details

Salesforce is a leading AI CRM.

The Experience

As the Senior Director of Technical Program Management for Field Service, you will lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine how service is provided in the field.

What You’ll Actually Be Doing

• Define and evolve the Field Service operating model, aligning vision, business goals, and resource allocation across global engineering and product cohorts.
• Serve as a trusted advisor to C‑suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
• Drive high‑cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business‑critical milestones are met.
• Act as a catalyst for change within Product & Technology, fostering a culture of innovation while maintaining the rigor of a world‑class SaaS delivery engine.
• Oversee the end‑to‑end lifecycle of the Agentforce Field Service portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
• Recruit, mentor, and elevate a world‑class team of Technical Program Managers, scaling their impact and aligning their growth with Salesforce’s long‑term AI strategy.

You’re Our Person If…

• Have 10–15+ years of professional experience leading large‑scale enterprise product programs in a fast‑paced environment.
• Have 5+ years of people management experience at the Director level or above, with a proven track record of building high‑output teams.
• Have a well‑established record of building and growing teams, managing leaders, and navigating personnel issues.
• Have a comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.

Even Better If…

• Have familiarity with New Product Introduction (NPI) and Go‑To‑Market (GTM) motions.
• Have foundational knowledge or training in AI frameworks and their application in enterprise software.
• Hold professional Agile Scrum certifications such as Certified Scrum Professional – ScrumMaster (CSP‑SM) or Certified Scrum Professional – Product Owner (CSP‑PO).
• Possess a rare ability to translate complex technical roadmaps into business value for non‑technical stakeholders.
• Lead with composure in high‑stakes environments, leaning on a sense of humor and a solution‑oriented mindset.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We assess all employees and potential employees on the basis of merit, competence and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and all other aspects of employment. Salesforce uses artificial intelligence tools to help recruiters assess candidates, but final selections are made by humans.

In the United States, compensation for this position is $191,100–$320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the range is $228,600–$348,600 annually. The range represents base salary only and does not include bonuses, equity or benefits.

Salesforce offers a variety of benefits to help employees live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, a 401(k) plan, and an employee stock purchasing program.

Salesforce considers qualified applicants with arrest and conviction records for hiring as per the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. Compensation is based on factors such as location, job level, job‑related knowledge, skills and experience. Additional compensation options may be available.