Senior/ Director Technical Architect, Regulated Industries

Salesforce, Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Salesforce, Inc. seeks an experienced Technical Architect (AFLS) to guide Life Sciences programs, architect AI-first agentic solutions, and advise major pharma customers on integrating Salesforce technologies.

You will lead strategic initiatives, design complex architectures, and work with delivery teams to ensure scalable, maintainable outcomes across commercial and clinical operations. The role requires 8+ years in enterprise architecture or consulting, strong communication skills, and deep

Qualifications

• 8+ years enterprise architecture or consulting experience.
• Strong design, data, integration, and security architecture skills.
• Experience in Life Sciences, Pharma/Biopharma, or related fields.
• Background in pharmaceutical operations, field engagement, or regulatory compliance.

Responsibilities

• Serve as a trusted advisor to the client.
• Lead internal strategic initiatives to grow the consulting practice.
• Guide customers in deploying emerging technologies that drive value.
• Communicate complex concepts clearly to diverse audiences.
• Identify and manage risk areas and drive issue resolution.
• Negotiate solutions with customers and third-party partners.
• Review project direction to keep programs on track.
• Collaborate with Delivery Managers and Solution Architects to meet client needs.
• Contribute to program vision and enable technologies including Salesforce Platform.

Skills

Enterprise architecture

Consulting

Life Sciences domain

Communication skills

Strategic advisor

Education

Bachelor's degree in Computer Science, Engineering or related field

Salesforce Architecture certifications

Agentforce Life Sciences knowledge

Tools

Salesforce

AFLS (Agentforce Life Sciences)

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Professional Services organization is focused on delivering Salesforce’s world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you’re set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it’s easy to maintain and adapt down the road, minimizing potential technical debt. Our team is made up of thousands of the world’s leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals. Salesforce Professional Services is looking for Technical Architect’s (multiple levels) focused on Agentforce for Life Sciences (AFLS). AFLS is one of Salesforce’s fastest-growing and most strategic product areas and now adopted by more than 140 industry-leading organizations globally. In this role, you will serve as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex life sciences enterprise customers, helping them architect and deliver agentic, AI-first solutions across their commercial and clinical operations.

What You’ll Actually Be Doing

• Serve as a trusted advisor to the client
• Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

You’re Our Person If...

• 8+ years enterprise architecture or consulting experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Experience in the Life Sciences industry, particularly Pharma/Biopharma.
• Candidates should have backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance
• Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Strong experience in Integration concepts, designs, and patterns

Even Better If...

• Bachelor’s degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered
• Multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026)
• Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows
• Experience supporting or delivering implementations for major pharmaceutical companies, with familiarity with the agentic enterprise model and how AI agents can transform life sciences commercial and clinical operations

Required Qualities

• TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
• TEAM PLAYER: Proficient at collaboration and working with members of a team
• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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