Senior Director, Talent Development Operations

Veterinary Emergency Group The PC; City of White Plains (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid parental leave

Unlimited PTO

Employee referral program

VEG swag

Free lunches

Company laptop & phone reimbursement

Job summary

Veterinary Emergency Group is seeking a Senior Director of Talent Development Operations to lead the teams and systems turning Talent Development strategy into scalable, hospital-wide capability. You will align centralized programs with field needs, ensuring learning reaches VEG hospitals consistently and effectively.

The role emphasizes building partnerships, improving infrastructure, and delivering measurable capability across the network, with emphasis on in-person collaboration at VEG HQ in

Qualifications

• 10+ years of experience leading managers and/or directors responsible for meaningful teams, capabilities, or outcomes.
• Experience building or transforming a learning, training, enablement, or workforce-development system, not just running existing programs.
• Experience delivering training across a distributed, multi-site, field, or frontline organization.
• Ability to balance enterprise consistency with different markets, locations, leaders, and teams.

Responsibilities

• Lead and develop the managers and directors responsible for scalable Talent Development across VEG.
• Shape frontline training strategy to move curricula into real-world learning, practice, and reinforcement.
• Equip trainers and leaders with tools, standards, and support to build capability near the work.
• Partner across Talent Development, Operations, and other teams to clarify what should be built centrally vs. closer to hospitals.
• Build and strengthen learning technology, data, environments, vendors, processes, and operating rhythms.
• Use data on demand, capacity, quality, reach, and outcomes to identify gaps and guide investment.

Skills

People leadership

Learning & development

Training strategy

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Organizational change

Job description

Senior Director, Talent Development Operations

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG we find a way to say YES—and this role brings that mindset to turning learning into capability across VEG, so VEGquarters (VQ) can equip our hospitals and frontline VEGgies to grow, perform, and deliver the VEG experience consistently as we grow.

As Senior Director, Talent Development Operations, you’ll lead the people and systems that turn Talent Development strategy into scalable development across VEG—connecting our programs, trainers, technology, training environments, and field partners so learning reaches hospitals consistently and effectively.

You’ll build the bridge between VQ and the frontline, shaping what should be built centrally, what should be enabled closer to hospitals, and how the two work together so VEGgies can learn, practice, and grow in the flow of their work. The result is stronger teams, more consistent capability across hospitals, and a development model that can scale with VEG.

WHAT YOU’LL DO

• Talent Development Operations: Lead and develop the managers and directors responsible for delivering the people, programs, systems, and infrastructure that help learning scale across VEG.
• Frontline Training Strategy: Develop how training moves from curriculum into real-world learning, practice, and reinforcement across our hospitals.
• Field Enablement: Equip trainers, facilitators, leaders, and subject-matter experts with the tools, standards, and support to build capability closer to the work.
• VQ + Field Partnership: Partner across Talent Development, Operations, and other teams to clarify what should be built centrally, what should live closer to hospitals, and how the pieces work together.
• Learning Infrastructure: Build and strengthen the technology, data, training environments, vendors, processes, and operating rhythms that allow learning to scale reliably.
• Talent Development Insights and Metrics: Use demand, capacity, quality, reach, and outcome data to surface gaps, guide investment, and continuously improve how VEG develops its people

WHAT YOU NEED

• 10+ years of experience leading managers and/or directors accountable for meaningful teams, capabilities, or outcomes.
• Experience building or materially transforming a learning, training, enablement, or workforce-development system—not only operating established programs.
• Experience delivering training or capability development across a distributed, multi-site, field, or frontline organization.
• Experience balancing enterprise consistency with the realities of different markets, locations, leaders, and teams.
• Strong business judgment, including making tradeoffs across people, capacity, technology, resources, and investment.
• Ability to build trusted relationships and influence senior leaders and cross-functional partners through growth, ambiguity, and change.
• 4 days in office required; HQ located in White Plains, NY.

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it!
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you’re hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.

Emergency Veterinary Assistant (Full-Time) - White Plains, NY

We invest in our VEGgies, with benefits covering everything financial well-being, to health and wellness, to learning and career growth. Learn how we'll support you.