Senior Director - System Operations

NY STATE ELECTRIC & GAS CORP; Town of Kirkwood (NY); On-site; USD 164,000 - 205,000; Full time

Benefits offered by this job

Benefits

Bonuses

401(k) match

Health insurance

Tuition reimbursement

Career development

Job summary

Avangrid invites applications for a high‑level leadership role in New York, overseeing substation and metering operations, and ensuring program execution aligned with local needs and CAPEX approvals. The position provides leadership across safety, reliability, and customer satisfaction with focus on cost‑effective resource allocation and staff development.

The role requires 15+ years in electrical operations with supervisory experience; Master’s preferred.

Qualifications

• Bachelor’s Degree in electrical engineering or related field with 15+ years of relevant experience.
• Master’s Degree preferred.
• Electrical operations experience required; substation engineering experience preferred.
• Prior supervisory/management experience.
• Change management and organizational management experience.
• Scheduling and planning abilities.
• Familiarity with budgets, policies, and procedures.
• Knowledge of electric maintenance delivery practices.

Responsibilities

• Develops and oversees annual business plans for O&M and capital budgets.
• Monitors progress and reallocates resources to meet safety, reliability, and customer service goals.
• Implements process improvements and drives innovation.
• Manages emergency preparedness and restoration activities for the Operating Company.
• Oversees budget preparation, tracking, and cost control across departments.
• Ensures goals align with corporate objectives and regulatory requirements.
• Represents the company with customers and state/municipal agencies.

Job description

The base salary range for this position is dependent upon experience and location, ranging from: $164,000 - $205,000

What We Offer

Competitive benefits and growth opportunities. Generous performance‑based bonuses. 12% 401(k) match. Comprehensive health, dental, and vision insurance. Tuition reimbursement. Professional development and clear career‑advancement pathways. For more information, please visit: Benefits - Avangrid

JOB SUMMARY

Responsible for (1) Operation of substations, (2) operation of meters and (3) execution of Programs. Local accountability over SAIFI for substations and lines (operating company level). It is part of this role to guarantee execution of programs according to local needs and approved CAPEX. The position provides leadership and direction to achieve goals and implement change. Responsibilities within the four areas mentioned above include safety, reliability, customer satisfaction, cost‑effective resource allocation, staff selection and development, process improvement and oversight, major project management, and daily field operations activities. Coordinates and participates in problem resolution and emergency response with other functions and subject matter experts. Ensures administrative matters such as payroll, budgets, performance reviews, safety, scheduling, and work management reports are completed in a timely and accurate manner. Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts.

JOB RESPONSIBILITIES

Develops and implements annual business plan for all areas mentioned above, including O&M and Capital budgets. Monitors ongoing progress and reallocates resources as necessary to ensure goal achievement (Safety, Reliability, and Customer Service). Oversees and evaluates work processes. Identifies and implements process improvements. Creates a climate of innovation in which ideas for process improvement are continually encouraged from within the organization. Responsible for the safe and efficient Operating Company emergency preparedness and restoration efforts. Oversees departments’ initiatives, the preparation of budgets, and the tracking, cost control, and reporting of actual O&M and capital expenditures. Responsible for employee goals and objectives while ensuring alignment with department and corporate goals. Reviews reports that document performance in meeting department, corporate, or Regulatory goals and requirements. Represents the company on various teams or committees regarding state, regional, or national issues. Acts as liaison for the Company with customers and with state and municipal agencies to coordinate efforts.

JOB REQUIREMENTS

Education & Experience Required: Bachelor’s Degree in electrical engineering or related field experience, with a minimum of 15 years relevant experience. Master’s Degree preferred. Electrical operations experience is required (substation engineering experience is preferred). Prior supervisory/management experience. Change management. Organizational management. Scheduling and planning. Thorough knowledge of company, federal, and state policies and procedures. Familiarity with budget preparation. Knowledge of electric maintenance delivery practices. Skills/Abilities: Able to solve complex problems Leverage technology to improve business processes Project management skills Business acumen Strategy design and implementation Advanced communication skills Advanced negotiation skills Mentoring ability People development skills Able to multi-task Performance management

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.