Senior Director, Staff Engineer

Capital One; McLean (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

Capital One is seeking a Senior Director, Staff Engineer to lead technical strategy across Customer Management and related platforms in a cloud-enabled environment. You will mentor senior engineers, drive architectural excellence, and partner with product to scale offerings across channels.

You will codify capabilities, mentor leaders, and push for innovative, data-driven decisions leveraging GenAI tools and modern engineering practices.

Qualifications

• Bachelor's Degree in a relevant field.
• 9+ years of software engineering and solution architecture.
• 9+ years of enterprise architecture and design patterns.
• 9+ years of experience with Javascript.

Responsibilities

• Articulate and evangelize a bold technical vision for your domain.
• Decompose complex problems into practical and operational solutions.
• Ensure the quality of technical design and implementation.
• Lead the technical agenda for foundational platforms and teams.
• Mentor and develop senior engineers across the organization.
• Partner with product to set an ambitious roadmap for expansion.
• Hands-on full-stack coding across frontend, backend, data processing.
• Drive decommissioning of legacy systems and converge to destination stack.

Skills

Hands-on full-stack coding

Technical leadership

Mentoring / coaching

Cloud platforms

Education

Bachelor's Degree

Tools

Javascript

Job description

Senior Director, Staff Engineer

As a Sr. Director, Staff Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud.

You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Staff Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions.

At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community.

Staff Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization.

In this role, you will be the technical lead for the Customer Management engineering organization, setting and delivering the technical agenda for the foundational platforms and horizontal thread teams (SRE, Sustained Engineering, Data, and Operations). You will manage the entire credit card customer lifecycle-from offer management to retention-to ensure a seamless and delightful experience. You will make credit decisioning & offers real time and intelligent, spanning dynamic credit offers, line, balance transfer, product upgrades, retention offers leveraging novel data sources and predictive models, as well as quantitative in-market testing and experimentation. You will drive an agenda to ship exponentially more products, experiences, and offers by arming cross-functional partners with GenAI tools, datasets, experimentation frameworks, and configurable/extensible systems that allow for self-service product delivery. All with one overarching goal: put more Capital One cards in more wallets.

You will lead 100+ engineers across multiple directors, grow high-potential senior leaders, and even found a novel SRE function that raises operational excellence across the entire Customer Management domain. This is not a pure architecture role and you will work elbow-to-elbow with project teams coding, delivering, optimizing and operating the systems you design. The ideal candidate will excel at both surveying broad business domains, crafting a technical strategy to support the many possible futures of the business, and diving deep into the details and personally delivering the highest-leverage projects from that roadmap.

If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good.

Key responsibilities

• Articulate and evangelize a bold technical vision for your domain
• Decompose complex problems into practical and operational solutions
• Ensure the quality of technical design and implementation
• Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability
• Continue learning and injecting advanced technical knowledge into our community
• Handle several projects simultaneously, balancing your time to maximize impact
• Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community
• Partner with product management to set an ambitious roadmap for expanding Capital One's reach.
• Hands-on full-stack coding (frontend, backend, data processing, automation)
• Lead the multi-year strategy to decommission legacy systems and converging the destination stack, reducing maintenance overhead and eliminating duplicative customer experiences across channels.
• Stand-up and scale a hybrid SRE + Engineering Productivity function supporting the entire Acquisitions engineering org, achieving strong statistical process control and operational maturity.
• Design solutions that enable non-technical contributors to design, test, and deliver marketing experiments, UI treatments, and credit offers.

Basic Qualifications

• Bachelor's Degree
• At least 9 years of experience in Software engineering and solution architecture
• At least 9 years of experience in Enterprise architecture and design patterns
• At least 9 years of experience with Javascript,