Senior Director, Software Engineering

ServiceTitan; United States; Remote; USD 272,000 - 436,000; Full time

Benefits offered by this job

Flextime

Autonomous work

Comprehensive onboarding program

Leadership training for Titans

Recognition programs (Bonusly)

Holistic health benefits

Parental leave & fertility support

Pet insurance

Job summary

ServiceTitan is seeking a Senior Director of Engineering, Mobile, to lead the mobile engineering organization responsible for iOS and Android apps used by field technicians. You will own performance, reliability, and release quality while steering the modernization roadmap to scale with the business.

You will mentor managers, partner with Product and Design, and drive a predictable release cadence. A strong track record in mobile architecture and leadership is required.

Qualifications

• 10+ years of software engineering experience including leadership of managers.
• Track record shipping reliable, high-scale mobile apps on iOS and Android.
• Expert-level knowledge of mobile platforms and app development.
• Experience setting and owning mobile quality standards including crash-free goals, monitoring, rollout strategies, and test automation.
• Experience leading a mobile platform through modernization or re-architecture.
• Strong technical credibility in architecture and design decisions.

Responsibilities

• Lead the mobile engineering organization through managers, setting priorities and long-term goals.
• Own performance, reliability, and release quality of the app with a high bar for these metrics.
• Drive modernization roadmap for native iOS and Android apps ensuring stability for field technicians.
• Establish a predictable release cadence with disciplined quality practices.
• Direct engineering efforts toward business outcomes and align with shifting priorities.
• Collaborate with Product, Design, and leadership to push product innovation.
• Mentor Senior Engineering Managers and Engineering Managers to become strong leaders.
• Partner with Recruiting to attract top mobile talent and participate in interviewing.

Skills

Mobile leadership

Software architecture

Performance & reliability

Quality standards

Team mentoring

Strong communication

Advanced degree in CS/Engineering

Education

B.S., M.S., or PhD in a related technical field

Job description

Ready to be a Titan?

The ServiceTitan mobile app is the tool field technicians rely on every day, across commercial and residential work and every vertical we serve. As Senior Director of Engineering, Mobile, you will lead the engineering organization behind it and own its performance, reliability, and release quality, along with the roadmap that modernizes the app for the years ahead. This is one of the most operationally consequential engineering leadership roles in Field Enablement: when the app works, technicians get through their day, and when it doesn’t, they feel it immediately.

We’re looking for a mobile engineering leader who consistently turns a broad set of priorities into reliable software, shipped on a predictable cadence, at scale.

What you’ll do

• Lead the mobile engineering organization through your engineering managers, owning its processes, priorities, and long-term goals.
• Own the performance, reliability, and release quality of the app, and hold the organization to a high bar on all three.
• Drive the modernization roadmap for our native iOS (Swift/SwiftUI) and Android (Kotlin/Jetpack Compose) apps while keeping today’s app stable for the technicians who depend on it.
• Establish and sustain a predictable release cadence, with the engineering discipline and quality practices to support it.
• Direct engineering effort toward business outcomes rather than activity, and keep the team aligned as company and org priorities shift.
• Partner with Product, Design, and the ServiceTitan leadership team to set direction, and push for innovation in the product experience.
• Mentor and develop your Senior Engineering Managers and Engineering Managers into strong leaders.
• Partner with Recruiting to attract and hire top mobile talent, including interviewing candidates and co-owning outreach such as tech talks.
• Communicate effectively with engineers, Product Managers, executives, customers, and partners.

What you’ll bring

• 10+ years of software engineering experience, including 5+ years leading engineering organizations and managing managers.
• A track record of shipping reliable, high-scale mobile applications on iOS and Android on a predictable cadence.
• Expert-level knowledge of mobile platforms and app development, including mobile performance and reliability.
• Experience setting and owning quality standards for a mobile app, including crash-free and startup-time goals, production monitoring, staged rollouts and release gates, and a test-automation strategy.
• Experience leading a mobile platform through significant modernization or re-architecture.
• Strong technical credibility: you can engage on architecture and design decisions and earn the respect of senior engineers.
• Strong communication and technical writing skills.
• B.S., M.S., or PhD in Computer Science, Physics, Engineering, or a related technical field.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work : Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $290,800 USD - $436,200 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $271,800 USD - $407,600 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.