Senior Director, Revenue Cycle Management

Center for Human Development; Springfield (MA); On-site; USD 140,000 - 160,000; Full time

Job summary

Center for Human Development is seeking a Senior Director of Revenue Cycle Management to lead enterprise-wide revenue cycle operations across behavioral health, CBHC, primary care, substance use disorder services, and community-based programs. Reporting to the CFO, you will drive strategy, performance, and technology optimization to improve reimbursement and compliance.

The role oversees patient access, billing, coding, denials, A/R, and provider enrollment, building a high-performing team and

Qualifications

• 8+ years of progressive healthcare revenue cycle leadership experience.
• 5+ years leading managers and complex revenue cycle operations.
• Strong experience with Medicare, Medicaid, managed care, commercial payers, and provider enrollment.
• Bachelor's degree in a related field required.

Responsibilities

• Develop and execute CHD's enterprise revenue cycle strategy.
• Oversee billing, coding, revenue integrity, denial management, accounts receivable, and provider enrollment functions.
• Lead compliance, analytics, and technology optimization for revenue cycle.
• Build, mentor, and retain a high-performing revenue cycle team.

Skills

Healthcare revenue cycle leadership

Education

Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, or Health Information Management

Master's degree (MBA, MHA, MPH, or related field)

Job description

Job Details

Posting Details

• • Posted on November 5, 2026

Locations

Showing 1 location
Corporate Office
Springfield, MA 011071104, USA

• On-site
• Pay or shift range: $140,000 USD to $160,000 USD
• Executive/Senior Mgmt
• Full-Time
• Requisition #: SENIO006494

Description

Senior Director, Revenue Cycle Management

Join CHD and Help Shape the Future of Healthcare Revenue Operations

CHD is seeking a strategic and results-driven Senior Director of Revenue Cycle Management to lead enterprise-wide revenue cycle operations across behavioral health, CBHC, primary care, substance use disorder, residential, and community-based services.

Reporting to the CFO, this executive leader will oversee revenue cycle strategy, operations, financial performance, compliance, technology optimization, and team development. The Senior Director will partner closely with Finance, Operations, Clinical Leadership, Compliance, Information Technology, Credentialing, and Contracting to improve revenue performance and support CHD's growth.

Position Summary:

The Senior Director is responsible for leading the full revenue cycle, including patient access, authorization, billing, coding, accounts receivable, denial management, revenue integrity, payment posting, and provider enrollment support. The role focuses on improving reimbursement performance, ensuring compliance, standardizing processes, leveraging technology, and building a high-performing revenue cycle organization.

Take advantage of a competitive salary range of $140,000-$160,000. As well as a phenomenal benefit package that includes, Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few.

Key Responsibilities:

Strategic and Financial Leadership:

• Develop and execute CHD's enterprise revenue cycle strategy.
• Establish performance goals, governance standards, and accountability measures.
• Partner with executive leadership on growth initiatives, payer strategies, and operational planning.
• Monitor and improve revenue cycle performance, including cash collections, denials, accounts receivable, and net revenue realization.

Revenue Cycle Operations:

• Oversee billing, coding, revenue integrity, denial management, accounts receivable, eligibility, authorizations, and provider enrollment functions.
• Ensure accurate charge capture, claim submission, and reimbursement.
• Lead denial prevention, appeals, underpayment recovery, and payer issue resolution.
• Standardize workflows and implement best practices across programs and service lines.

Compliance, Analytics, and Technology:

• Ensure compliance with Medicare, Medicaid, MassHealth, commercial payer, HIPAA, and regulatory requirements.
• Lead revenue cycle technology optimization, automation initiatives, and system implementations.
• Develop meaningful reporting and dashboards to support operational and financial decision-making.

Team Leadership:

• Build, mentor, and retain a high-performing revenue cycle team.
• Promote accountability, continuous improvement, and professional development.
• Lead organizational change efforts related to process improvement, technology, and growth.

Required qualifications:

• Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, Health Information Management, or a related field.
• 8+ years of progressive healthcare revenue cycle leadership experience, including multi-site or enterprise oversight.
• 5+ years leading managers and complex revenue cycle operations.
• Demonstrated success improving revenue cycle performance, reimbursement, and operational efficiency.
• Strong experience with Medicare, Medicaid, managed care, commercial payers, and provider enrollment.

Preferred qualifications:

• Master's degree (MBA, MHA, MPH, or related field).
• Experience in behavioral health, community health, primary care, substance use disorder services, or nonprofit healthcare.
• Experience leading automation, system implementations, operational redesign, or revenue cycle transformation efforts.
• CRCE, CRCP, CRCR, CPC, CCS, PMP, Lean Six Sigma, or related certification.

What Success Looks Like:

• Strong cash collection and reimbursement performance.
• Reduced denials and accounts receivable aging.
• Improved clean claim and authorization rates.
• Enhanced revenue integrity and payer accountability.
• Effective use of technology, analytics, and automation.
• A scalable revenue cycle infrastructure that supports CHD's continued growth.

Why CHD?

This is an opportunity to make a significant impact within a mission-driven organization dedicated to improving the health and well-being of individuals and families throughout our communities. You'll partner with executive leadership to strengthen financial sustainability, support operational excellence, and expand access to high-quality care.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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