Senior Director, Residential and Alumni Programs

The Bowery Mission; New York (NY); On-site; USD 135,000 - 145,000; Full time

Job summary

The Bowery Mission in New York City seeks a Senior Director, Residential and Alumni Programs to lead TBM’s residential and alumni services under the Chief Program Officer. You will supervise multiple departments, shape trauma-informed, Christ-centered programs, and drive outcomes in housing, employment, and alumni engagement.

This role requires senior leadership experience, a Master’s degree in a relevant field, and professional licensure where required.

Qualifications

• 2+ years as a program director in a relevant field.
• 8+ years’ experience in the field and 5+ years’ management experience in population served or similar setting.
• Master’s degree in social work, mental health counseling, other relevant social service degree, or equivalent education.

Responsibilities

• Lead strategic development and outcome achievement of Residential and Alumni programs under the CPO.
• Design integrated Christian and evidence-based programming aligned with TBM’s mission.
• Develop and ensure a robust schedule of activities for each program and campus.
• Supervise all Residential and Alumni Program teams and provide coaching.
• Cultivate external partnerships to enhance client and alumni resources and outcomes.
• Ensure accurate reporting and recordkeeping of staff efforts and client/alumni activity.

Skills

Program leadership

Trauma-informed care

Budget management

Staff supervision

Partnership development

Education

Master’s degree in social work or related field

Tools

Office software

Job description

The Bowery Mission is a Christian, faith-based organization committed since the 1870s to serving people experiencing homelessness, hunger, and poverty. The Bowery Mission meets essential needs and creates transformative community with men, women, children, and families in New York so that we can together overcome homelessness and poverty and flourish. Our Bowery Campus has served as a beacon of compassionate care and life transformation in New York City.

As a key member of senior Program leadership, the Senior Director, Residential and Alumni Programs (Senior Director), oversees TBM’s men’s and women’s Residential Programs and Alumni Program under the direction of the Chief Program Officer (CPO). The Senior Director leads program staff and collaborates across divisions to provide safe, caring, and trauma-informed programs that support individuals in achieving and sustaining independent living and growing in relationship with God and others. The Senior Director is responsible for program design and outcome achievement. Leads all Residential Program and Alumni Program staff. Fosters a highly collaborative and flourishing ministry team and culture that models transformative community. Effectively supervises, equips, and develops team members and manages organizational change. Ensures program environments are safe, clean, and highly hospitable. Cultivates partnerships and linkages to enhance outcomes. Ensures timely and accurate recordkeeping and reporting. Effectively stewards budgets and resources to achieve organizational goals. In rotation with other program leaders, provides emergency and on-call coverage.

Specific Responsibilities Include But Are Not Limited To

• Lead the strategic development and outcome achievement of TBM’s Residential and Alumni programs under the direction of the CPO.
• Design integrated Christian and evidence-based programming that embodies TBM’s mission, supporting clients/alumni to achieve/sustain their independent living goals while growing in relationship with Christ and others.
• Develop and ensure a robust and meaningful schedule of activities for each program and campus. Achieve targeted outcomes in census, assessments, employment, housing, graduates, and alumni engagements.
• Lead all TBM Residential and Alumni Program teams: Associate Directors, Community Life and Clinical Services departments, Chaplains, and Alumni Coordinators.
• Foster a unified and flourishing ministry culture. Work closely with department leaders to enhance teamwork and build synergy between colleagues and disciplines.
• Ensure effective staff supervision and training. Provide ongoing coaching to team members. Provide informal and formal feedback on performance and talent development to direct reports. Model and coach teams in best practices and standard operating procedures.
• Manage and cultivate key external partnerships and linkages to enhance client and alumni resources and outcomes. Develop partnerships with churches, pastors, community-based organizations, health care centers, employers, housing brokers and landlords, the local precinct and fire station, etc.
• Ensure timely and accurate reporting and recordkeeping of staff efforts and client/alumni activity and progress, (e.g., case notes, Individual Action Plans, psychosocial assessments, program rosters, shift notes, fire safety logs, incident reports).
• Develop, implement, monitor, and adjust budget(s) to maximize resources. Give input to annual budget planning.

Requirements

• Embrace the organization’s Statement of Faith.
• 2+ years as a program director, 8+ years’ experience in the field and 5+ years’ management experience in population served or similar setting.
• Master’s degree in social work, mental health counseling, other relevant social service degree, or equivalent education.
• Required: LMHC, LMSW or LCSW.
• Ability to integrate Christ-centered care and evidence-based practices for leadership and clinical services.
• Current or attainable within the first 6 months: Mental Health First Aid, Non-violent Crisis Intervention, First Aid/CPR, F-80 (per FDNY), Naloxone administration.
• Proficient in Office technology.

Knowledge Areas

• Non-profit program leadership and management.
• Experience forming and leading a team, including program effectiveness elements, communicating vision, and managing to mission outcomes.
• Treatment and recovery processes for trauma and co-occurring disorders, Motivational interviewing.
• Safety standards and conflict resolution.
• Confidentiality standards and professional boundaries.
• Budget management.

Salary commensurate with relevant education & experience: $135,000-$145,000 annually.

Due to the number of applications, we receive, we are only able to respond to qualified candidates who are selected for interviews. We sincerely appreciate all candidates for their interest in The Bowery Mission.