Senior Director, Quality Management Systems

Pfizer; New York, Northern (NY, KY); On-site; USD 215,000 - 358,000; Full time

Job summary

Pfizer seeks a Senior Director to drive the Quality Management digital product portfolio, including Veeva Vault QMS, QualityDocs, and AI-enabled quality solutions. You’ll lead strategy, governance, and a global product team to enhance compliance, standardization, and operational efficiency across Pfizer’s quality network.

Responsibilities include defining future capabilities, roadmaps, and value delivery while aligning with regulatory and enterprise standards.

Responsibilities

• Lead global, cross-functional teams to deliver enterprise-scale digital quality solutions.
• Ensure compliance with GxP, data integrity and regulatory requirements.
• Translate quality strategy into scalable digital products and roadmaps.

Job description

The Senior Director, Quality Management Systems is responsible for developing and executing the product strategy, roadmap, governance, and value delivery for Pfizer's global Quality Management digital product portfolio, aligned to the Digital Quality strategy and investment priorities established by the Digital Quality Solutions Lead and Pfizer Quality leadership. The role provides product leadership for the Veeva Quality Vault ecosystem, including QualityDocs and electronic Quality Management System (eQMS) capabilities, alongside complementary quality and records management solutions such as SDS and EDES. The portfolio also includes AI-enabled quality solutions that support quality management processes, including DEVI, CLAIRE, DELTA, Agentic Batch Release, and future Quality Intelligence Centre capabilities. Working in close partnership with Quality business stakeholders and the Quality Solutions Lead, this role translates Quality strategy and operating model priorities into scalable digital products and services that improve compliance, standardization, operational efficiency, and user experience across Pfizer's global quality network. The incumbent is accountable for product vision, roadmap execution, value realization, and lifecycle management across the portfolio, while ensuring solutions remain aligned with business objectives, regulatory requirements, and enterprise technology standards.**WHAT YOU WILL ACHIEVE****Product Strategy & Vision*** Develop and execute the product strategy for the Quality Management portfolio aligned to the Digital Quality strategy and priorities established by the Quality Solutions Lead.* Define future-state product capabilities and roadmaps for the Quality Management portfolio that support approved business strategy, compliance objectives, operational excellence and business transformation initiatives.* Establish clear product outcomes, value measures, and success metrics aligned to enterprise quality objectives.**Global QMS Product Leadership*** Lead product ownership across the Veeva Quality Vault ecosystem, including: + QualityDocs + Non Conformance + CAPA + Change Control + Risk Management + Audit Management + Complaints + Additional Quality Vault capabilities such as Supplier Quality as adopted* Ensure alignment of product strategy across divisions while balancing global standardization and PGS business requirements.**Quality Operations & Records Management*** Provide strategic leadership for enterprise quality record management capabilities, including SDS, EDES and future document and records management platforms.* Ensure solutions support regulatory compliance, data integrity, inspection readiness and operational efficiency.**AI-Enabled Quality Transformation*** Define and execute product roadmaps for AI-enabled Quality Management capabilities including DEVI, CLAIRE, DELTA, Agentic Batch Release and future quality workflow automation solutions.* Own the product vision, roadmap and value delivery for the Quality Command Centre capability. Creating an integrated digital experience that provides visibility, monitoring, decision support and orchestration across quality operations.* Enable proactive quality management through predictive insights, automation, workflow orchestration and AI-driven recommendations.* Partner with Digital, Legal, Compliance and Quality stakeholders to ensure responsible deployment of AI within GxP-regulated environments.**Portfolio, Financial & Vendor Management*** Manage portfolio budgets, business cases, vendor relationships and investment recommendations for the Quality Management product portfolio.* Establish portfolio governance mechanisms to maximize value delivery and ensure alignment with enterprise priorities.* Organizational Leadership.* Lead and develop a global team of Product Managers, Product Owners and Quality domain experts.* Build product management capabilities, talent pipelines and succession plans across the Quality Management portfolio.* Foster a culture of innovation, accountability, continuous improvement and customer-centric product delivery.* Influence product management standards and operating practices across the broader Digital Quality organization.**Stakeholder Engagement & Governance*** Serve as the senior Digital & Technology partner for Quality Management business process owners and governance forums.* Partner with Quality business stakeholders and the Quality Solutions Lead to translate future-state operating model requirements into product roadmaps and digital capabilities.* Provide strategic recommendations to the Quality Solutions Lead regarding portfolio priorities, investment opportunities, risk mitigation and capability evolution.* Lead governance forums and executive communications related to portfolio performance, risk management and strategic direction.**Compliance, Risk & Quality*** Ensure all products operate in accordance with GxP, data integrity, cybersecurity and internal compliance requirements.* Maintain inspection readiness and support regulatory audits and assessments.* Balance innovation with regulatory compliance through effective governance and risk management. **HERE IS WHAT YOU NEED** (Minimum Requirements)* Applicant must have a bachelor's degree with at least 12 years of experience; OR a master's degree with at least 10+ years of experience; OR a PhD with 7+ years of experience.* Relevant experience in pharmaceutical quality, manufacturing, digital transformation, product management or related fields.* Demonstrated experience leading enterprise-scale digital product portfolios.* Experience working within GxP-regulated environments.* Proven track record leading global, cross-functional teams and influencing senior executives.* Strong financial, strategic planning and stakeholder management capabilities. **BONUS POINTS IF YOU HAVE** (Preferred Requirements)* Degree preferred in Life Sciences, Engineering, Quality, Information Systems, Computer Science or related discipline.* Deep knowledge of Quality Management Systems and pharmaceutical quality processes.* Experience with Veeva Vault Quality Suite.* Experience leading digital transformation initiatives across manufacturing and quality organizations.* Knowledge of AI, advanced analytics, automation and agentic systems.* Experience with enterprise SaaS platforms and global product operating models.* Demonstrated success leading organizational and business process transformation on a global scale. **ORGANIZATIONAL RELATIONSHIPS**Reports into Pfizer Digital, PGS, Enabling Functions & Enterprise Platforms - Quality Solutions Lead. Key business stakeholders in Pfizer Global Supply include but are not limited to VP QSEO Systems and Compliance, VP QSEO Transformation Lead. Quality Organizations within Pfizer R&D. **FINANCIAL ACCOUNTABILITY**Annual portfolio accountability of approximately $15M-$30M+ across software, services and strategic investment initiatives. **SUPERVISION**Direct leadership of Product Managers, Senior Managers and Directors.Matrix leadership of global delivery, engineering, validation, data and vendor teams.Accountability for large external partner and managed service relationships.Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. **PHYSICAL/MENTAL REQUIREMENTS**Typical desk job; no specific physical or mental requirements beyond standard office work. **NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**Occasional travel up to 20%Ability to meet with colleagues virtually across different regions and time zones, including occasional out-of-hours working to support deployment go-lives and hypercare. **OTHER JOB DETAILS**Work Location Assignment: HybridLast Date to Apply for Job: **October 19, 2026**The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.Relocation assistance may be available based on business needs and/or eligibility.Candidates must be authorized to be employed in the U.S. by any employer.U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.**Sunshine Act**Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.**EEO & Employment Eligibility**Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.