Senior Director, Quality Control

pciservices; Bedford (NH); On-site; USD 180,000 - 240,000; Full time

Job summary

PCI is seeking a Senior Director of Quality Control for its NH Development and Manufacturing campus to provide senior leadership, strategic direction, and scalable QC operations. This role drives cGMP testing, regulatory readiness, and client-facing engagement, including method lifecycle management and capital expansion initiatives.

The candidate will guide investigations, CAPA, budgeting, and cross-functional collaboration with Manufacturing, MSAT, Validation, and QA to ensure robust product

Qualifications

• BS in Chemistry, Biochemistry, Microbiology, Biology or related field.
• Experience leading QC operations in a GMP environment.
• Strong knowledge of FDA/EU regulatory expectations and cGMP principles.

Responsibilities

• Provide strategic and operational leadership for QC functions, ensuring compliant cGMP testing.
• Establish QC vision, strategy, and long-term roadmaps.
• Oversee investigations (deviations, OOS/OOT, EM excursions) with root-cause and CAPA.
• Serve as client interface for QC; support business development and program governance.
• Lead regulatory inspections and client audits; ensure data integrity and compliance.
• Oversee method lifecycle management and laboratory expansion projects.

Skills

Quality leadership

Strategic planning

Client interface

Regulatory knowledge

Budget management

Education

BS in Chemistry/Biochemistry/Microbiology/Biology

Tools

CAPA systems

Laboratory data systems

Job description

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Summary of Objective:

This position provides senior leadership and strategic direction for Quality Control (QC) operations across the NH Development and Manufacturing campus. The Senior Director, QC is accountable for the overall performance, compliance, and scalability of QC laboratory functions, including financial stewardship, operational excellence, and technical capability development. This role ensures the delivery of high-quality testing services in support of GMP manufacturing and client programs.

The Senior Director will lead and evolve QC capabilities to support business growth, regulatory expectations, and client needs, while serving as a key member of the Quality leadership team. This includes oversight of method lifecycle management (development, transfer, validation), raw material through stability testing, and QC support for formulation and process development. The role also has responsibility for laboratory expansion initiatives, including capital planning, capacity modeling, and implementation of new technologies and services.

This position serves as a primary client-facing leader for QC, engaging at a strategic level to support business development, program execution, and regulatory interactions.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

• Provide strategic and operational leadership for all Quality Control functions, ensuring compliant execution of cGMP testing including raw materials, in-process, release, stability, environmental monitoring, and clean utilities
• Establish and drive QC vision, strategy, and long-term roadmap, aligned with organizational growth, regulatory expectations, and client needs
• Oversee complex and critical investigations (deviations, OOS/OOT, EM excursions), ensuring robust root cause analysis and effective CAPA implementation across internal and external laboratories
• Serve as client interface for QC, supporting business development, contract negotiations, and ongoing program governance
• Build and maintain strong client relationships, proactively identifying opportunities to expand services and improve quality and delivery
• Partner cross-functionally with Manufacturing, MSAT, Validation, and Quality Assurance to drive end-to-end product quality and process performance
• Provide strategic oversight of method lifecycle management, including development, transfer, validation, and continuous improvement
• Ensure timely and effective analytical support for formulation and process development programs
• Lead and execute laboratory expansion and modernization initiatives, including facility design, technology implementation, capacity planning, and resource strategy
• Develop and manage departmental budgets, capital investments, and resource planning to support operational and strategic objectives
• Build, develop, and retain high-performing leadership and technical teams, fostering a culture of accountability, innovation, and continuous improvement
• Ensure QC operations remain inspection-ready at all times, with full compliance to FDA, EMA, ICH, and global regulatory requirements
• Support and lead regulatory inspections and client audits, serving as a key subject matter expert and spokesperson for QC
• Drive operational excellence initiatives, including digitalization, automation, and continuous improvement to enhance efficiency, robustness, and data integrity
• Provide strategic oversight for supplier and contract laboratory quality, ensuring appropriate governance and performance management
• Support regulatory submissions and client communications related to QC, including responses to health authority inquiries
• Monitor industry trends and emerging technologies to advance QC capabilities and maintain competitive advantage
• Perform other duties as assigned by executive leadership

Special Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BS in Chemistry, Biochemistry, Microbiology, Biology or re