Senior Director, Product Strategy and Operations

Salesforce; Seattle (WA); On-site; USD 218,000 - 365,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase program

Job summary

Salesforce seeks a senior-level product strategy/operations leader to drive strategy, planning, and governance for major product initiatives. You will partner across Product, Finance, GTM, Design, and Engineering to shape roadmaps and measure impact.

The role emphasizes executive storytelling, data-driven decision making, and cross-functional leadership. You will operate in a fast-paced, ambiguous environment, guiding prioritization, ensuring alignment, and driving organizational change to

Qualifications

• 10+ years in product strategy or related roles with 3+ years in enterprise SaaS.
• Strong ability to influence at scale and communicate with executives.
• Quantitative skills in market sizing, modeling, pricing, and storytelling.

Responsibilities

• Prepare executive narratives, decks, and reviews distilling complex data.
• Partner with Product, Finance and GTM on forecasting and resources.
• Define product strategy and GTM with leadership teams.
• Conduct market and customer research to uncover growth opportunities.
• Build ROI frameworks to prioritize roadmaps and major bets.
• Lead governance and cross-functional alignment for roadmaps and launches.
• Track metrics and build analytics to support leadership decisions.

Skills

Product strategy experience

Enterprise SaaS

Influence at scale

Quantitative/analytical skills

Executive-level communication

Ambiguity management

Education

Bachelor's degree or equivalent

MBA advantageous

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You’ll Do

Strategy & Planning

• Prepare executive-level narratives, decks, and business reviews that distill complex, ambiguous data into clear recommendations.
• Serve as a key liaison between Product, Finance and GTM team on topics like forecasting and resource allocation.
• Partner with the GM/VP Product staff to define product strategy and GTM.
• Conduct market, competitive, and customer research (e.g., benchmarking against comparable SaaS platforms) to identify growth opportunities, threats, and whitespace.
• Build and maintain the business case / ROI framework used to prioritize the product roadmap and major bets (new products, M&A integration, platform investments).

Operations & Execution

• Design and run governance processes (roadmap councils, launch readiness, prioritization frameworks like RICE/WSJF) that scale decision-making across dozens of product teams.
• Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove cross-functional blockers and drive alignment on major initiatives and launches.
• Track and report on key product and business metrics (adoption, NRR, pipeline influence, consumption, NPS) to leadership and the board; build the analytics infrastructure to support self-serve insight.

Organizational Leadership

• Act as a trusted advisor and thought partner to the COO and GM.
• Function as a strategic operational proxy to leadership, managing key stakeholders, orchestrating complex processes, problem solving, and driving prioritization of new activities.
• Drive change management for major organizational shifts (reorgs, new planning models, M&A integration, tooling rollouts).

Who You Are

Required Qualifications

• 10+ years of experience in product strategy, product operations, management consulting, or a related strategic/operational role, with 3+ years in enterprise SaaS or cloud software.
• Demonstrated ability to lead through influence at scale.
• Strong quantitative and analytical skills — comfortable with market sizing, financial modeling, pricing/packaging analysis, and data-driven storytelling.
• Exceptional written and verbal communication skills, including experience creating executive-level materials.
• Experienced in proactively identifying challenges, and developing creative solutions in a fast-paced, dynamic environment.
• Demonstrated ability to operate in ambiguity, drive alignment across senior stakeholders, and manage multiple competing priorities simultaneously.
• Bachelor's degree or equivalent relevant experience required. Master's degree (MBA) a plus.

In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

The typical base salary range for this position is $218,400 - $365,200 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $263,200 - $401,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.