Senior Director - Patient Engagement; Recruitment, Diversity & Retention

BioSpace; Indianapolis (IN); On-site; USD 156,000 - 253,000; Full time

Benefits offered by this job

Comprehensive benefit program

401(k) participation

Vacation benefits

Job summary

A global healthcare leader seeks a Senior Director of Patient Engagement in Indianapolis. This role involves developing recruitment and retention strategies for clinical trials, engaging with patients, and driving industry-leading initiatives. The ideal candidate will have over 10 years of experience in the pharmaceutical industry with strong leadership and project management skills. A competitive salary and comprehensive benefits package will be offered.

Qualifications

• 10 years experience in the pharmaceutical industry with drug development experience and clinical research experience.
• Experience leading multi-disciplinary teams.

Responsibilities

• Develop global strategies for patient engagement and clinical trial pathways.
• Supervise innovation in patient engagement capabilities.
• Drive efficiencies and shared learning across teams.

Skills

Influencing team members

Project management

Customer experience

Agile methodologies

Education

Bachelor’s degree in a scientific or health-related field

Post-graduate degree (e.g., Pharm D, M.S., M.B.A. or Ph.D.)

Job description

Senior Director – Patient Engagement; Recruitment, Diversity & Retention

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life‑changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Purpose

The Senior Director, Patient Engagement is accountable for developing and implementing innovative, industry leading, recruitment & retention strategies that increase access of clinical trials to those burdened with disease and actively engage patients during their trial participation. The Senior Director will partner with and provide insights/recommendations to clinical design and development on optimization of the protocol (e.g. inclusion/exclusion criteria, schedule of activities, location of activities, patient burden, etc.) to improve patient eligibility and achieve scientific goals. Additionally, they will seek to understand the end‑to‑end patient pathway from prior to diagnosis through conclusion of trial participation and develop effective methods of engagement, enabling continuous acceleration of clinical trial enrollment and amplifying patient retention. The Senior Director, Patient Engagement will ensure a culture of quality, inspection readiness and providing leadership to drive critical decisions for the delivery of Lilly assets.

Responsibilities

• Collaborate with internal & external geographic leaders to understand the global healthcare environment and pathways people follow to receive care.
• Develop global strategies to reach and engage people, patients, trusted intermediaries, and physicians to develop clinical trial pathways for representative populations accelerating enrollment of the portfolio.
• Set clear strategic global recruitment & retention goals, deliverables and associated timelines that will be systematically supervised for performance via defined metrics and measures.
• Collaborate with functional leaders to ensure appropriate prioritization and delivery of work products that increase access of clinical trials to diverse populations, accelerate enrollment, and maximize retention of trial participants.
• Supervise and assess external innovation to ensure capabilities remain dynamic relative to the industry. Partner with patient engagement capabilities to supervise delivery and provide critical insights to rapidly iterate and improve patient engagement.
• Lead with an agile mentality, driving efficiencies, shared learning, and influencing applicable trial design and delivery strategies across the CDDA.
• Ensure activities are driven consistent with established guidelines, procedures and in compliance with all appropriate regulations globally.

Enterprise Leadership

• Identify and drive procedures and shared learning across the Patient Engagement organization, CDDA and broadly in LRL.
• Enable a culture of continuous improvement to drive efficiency through process optimization, data utilization, technology and automation, innovation, people experience and capabilities, and shared learning.
• Demonstrate high learning agility with ability to anticipate and solve business needs with innovative solutions and self‑motivated to achieve high quality results in a fast paced environment.
• Collaborate with functional leaders to understand the patient recruitment and retention capabilities in countries in which we conduct clinical trials and incorporate applicable capabilities to optimize portfolio delivery.
• Engage in the global drug development community to ensure external learnings are incorporated into continuous improvement efforts.

Basic Qualifications

• Bachelor’s degree in a scientific or health related field (or equivalent degree)
• 10 years experience in the pharmaceutical industry with drug development experience, and clinical research experience.

Additional Skills and Preferences

• Post‑graduate degree, e.g., Pharm D, M.S., M.B.A. or Ph.D.
• Experience leading through ground‑breaking change
• Demonstrated ability to influence team members and extended team members
• Prior project management experience and/or experience leading multi‑disciplinary teams
• Demonstrated ability to take strategic knowledge and effectively influence the direction of daily operations
• Solid understanding of quality systems
• Project management experience and results oriented experience
• Deliver strong customer experiences
• Travel required (10‑25%)

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form https://careers.lilly.com/us/en/workplace-accommodation for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $156,000 - $253,000. Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company‑sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion.

#WeAreLilly

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Internet News