Senior Director, Operations & Systems Transformation

Universal Music Group; Pennsylvania; On-site; USD 122,040 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) with immediate vesting

Flexible Paid Time Off (PTO)

Job summary

Universal Music Group is seeking a Senior Director, Team Operations, to oversee the operational architecture across its teams and systems. This role focuses on leading complex initiatives, improving organizational alignment, and optimizing workflows through strategic partnerships.

The ideal candidate will have 5-10 years of experience in business operations, a strong background in process design, and excellent relationship-building skills. UMG offers a range of perks, including comprehensive benefits and flexible paid time off.

Qualifications

• 5–10 years of experience in business operations, process improvement, or organizational effectiveness.
• Demonstrated success leading complex cross-functional initiatives.
• Strong expertise in process design and systems thinking.

Responsibilities

• Lead cross-functional initiatives to design and improve core business processes.
• Analyze existing workflows to identify inefficiencies and gaps.
• Partner with department leaders to assess team responsibilities.

Skills

Process design

Systems thinking

Communication skills

Operational tooling

Cross-functional leadership

Education

5-10 years of experience in business operations

Tools

AI-enabled solutions

Job description

Universal Music Group is seeking a Senior Director, Team Operations, to oversee the operational architecture across its teams and systems. This role focuses on leading complex initiatives, improving organizational alignment, and optimizing workflows through strategic partnerships.

The ideal candidate will have 5-10 years of experience in business operations, a strong background in process design, and excellent relationship-building skills. UMG offers a range of perks, including comprehensive benefits and flexible paid time off.