Senior Director, Operations

Sportfive Limited; New York (NY); Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with matching

Vacation days + holidays

Job summary

SPORTFIVE is seeking a Senior Director of Operations to oversee the operational strategy and Games-time delivery for Olympic and Paralympic programs. You will connect account leadership with execution, ensuring client objectives, guest experience, and budgets align from planning through events.

The role requires leading cross-functional teams, vendor coordination, and ensuring compliance across programs, with travel and on-site requirements during major events.

Qualifications

• 10-12+ years in sports marketing, experiential event management, and/or corporate hospitality.
• Proven experience leading high-level corporate hospitality programs including Olympic/Paralympic Games.
• Extensive experience with guest management systems, ticketing, and related tech.

Responsibilities

• Oversee operational strategy for Olympic/Paralympic programs and Games-time delivery.
• Lead day-to-day client engagement and cross-functional delivery.
• Manage multi-million-dollar budgets, forecasting, and financial reconciliation.

Skills

10-12+ years experience

Executive leadership

Budget forecasting

Tools

Microsoft Office

Job description

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SPORTFIVE utilizes the unique emotional power of sports to create and enable pioneering partnerships in sports. By delivering responsible commercialization, full-service solutions and long-term value for all stakeholders in sports, SPORTFIVE strategically and creatively connects brands, rightsholders, media platforms and fans by leveraging a global network paired with decades of experience and entrepreneurial spirit. As a market leader with customer centricity and vast data intelligence at its core, SPORTFIVE leads the sports business into the future through its digital solutions and aims to be the most progressive and respected partner in sports.

SPORTFIVE is one of the largest global sports marketing agencies, with 1,200 local experts based in 15 countries active in football, golf, e-sports, motorsport, handball, tennis, American football, World Cup, Olympics and many more.

Job Title: Senior Director, Operations

Reports To: VP, Olympics & Major Events, Brand Solutions

Primary Work Location: United States | Remote eligible

Team and Job Overview

The Senior Director is responsible for overseeing the operational strategy, client engagement, and Games-time delivery of a partner’s Olympic and Paralympic programs. The Senior Director will connect strategic account leadership with day-to-day execution, ensuring that client objectives, guest experience, vendor coordination, budget management, and cross-functional delivery are aligned from planning through Games-time operations.

• Serve as the day-to-day client lead for Olympic and Paralympic business and operational programs.
• Oversee and manage custom on the ground business programs (including ticketing, accommodations, accreditation, operations) with overarching brand and marketing goals.
• Conduct on-going strategic check-ins, executive briefings, and relationship health reviews with client.
• Oversee agency (and client) networks, venue operators, and third-party logistics vendors to ensure seamless delivery.
• Lead end-to-end operational strategy and implementation for Games-time on the ground programs.
• Oversee and manage a team across integrated operational deliverables across all on the ground programs.
• Manage compliance, contract execution, and approval processes under agency and client guidelines.
• Manage multi-million-dollar program budget(s), forecasting, financial reconciliation, and progress reporting.
• Lead, mentor, and direct cross-functional internal teams spanning operations, creative, project management, client consulting, and finance.

Other Duties & Responsibilities

• Travel for site visits to client headquarters and to Los Angeles.
• Develop executive-ready presentations, reports, and documentation using Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
• Organize, maintain, and manage SharePoint content and team resources.
• Update and maintain templates, tools, and operational documentation as needed.
• Prepare weekly status reports and executive updates for client and agency leadership.
• Attend meetings, capture key discussions, document action items, and track follow-up activities.
• Participate in brainstorming sessions, conducting research and providing creative ideas and solutions.
• Perform additional administrative and operational duties as required.

Minimum Qualifications

• 10-12+ years in sports marketing, experiential event management, and/or corporate hospitality.
• Proven experience leading high-level corporate hospitality programs including past Olympic and Paralympic Games.
• Extensive experience in working across various technology platforms i.e. guest management systems, ticketing, etc.
• Experience managing client relationships, vendors, budgets, and cross-functional teams.
• Demonstrated success managing large budgets, financial forecasting, and complex vendor negotiations.
• Exceptional executive presence, calm demeanor under high-pressure Games-time environments, and strong cross-functional leadership.
• Trusted relationship management.
• Growth mindset.
• Strong written and verbal communication.

Job Requirements

• Must be able travel approximately 25% of the time for client and/or property meetings for planning purposes.
• Must beavailableto workoutside of standard business hoursduringmajor events and/or priority client projects (i.e. evenings, weekends)
• Must be onsite for the LA28 Olympics and Paralympics Games (min of 30 days)
• Must be able to lift up to 20 lbs and stand for extended periods of time.

Our Hiring Process

Every application is reviewed by a real person. We do not use AI to screen or make decisions on candidates. Because we give each submission genuine consideration, response times may vary. Because we cannot communicate with each applicant individually on the status of their resumes, we use automated emails to keep applicants updated. Thank you for your interest in joining SPORTFIVE.

Compensation

Salary Range: $125,000 - $140,000

SPORTFIVEis providing the compensation range it might pay for this position.The rate of pay offered will be dependent on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location.

Benefits

• Working at SPORTFIVEprovides a comprehensive suite of benefits including medical, dental, vision and retirement savings.
• Affordable employee medical premiums starting at $30.90 per month (highest deductible) to $165.77 per month (lowest deductible).
• Employees start at 10 vacation days per year (increasing with seniority) plus 20 paid holidays.
• 401(k) with matching up to $4,000 per year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.