Senior Director of Software Engineering (AI/ML)

Testing Site - JPMC; Wilmington (DE); On-site; USD 210,000 - 300,000; Full time

Job summary

JPMorgan Chase invites you to join as Senior Director of Software Engineering in the Machine Learning and Intelligent Operations group, where you will lead multiple technical areas and align departments toward ambitious ML, AI, and agentic initiatives.

You will mentor high-performing teams of data scientists, ML engineers, and AI researchers, shape governance and best practices, and partner with senior leaders to keep the firm at the forefront of innovation and responsible AI.

Qualifications

• Formal training or certification on ML/AI/LLM and 10+ years of applied experience.
• 5+ years of experience leading technologists and cross-functional teams.
• Experience with hiring and developing talent in diverse environments.
• Extensive cloud native experience and ML/MLOps expertise.
• Advanced degree in CS/ML/AI or related field.
• Deep expertise in LLM architectures and RAG.
• Strong knowledge of search technologies and knowledge management.
• Excellent written and verbal communication; able to present strategic recommendations.

Responsibilities

• Lead technology and process implementations across departments in ML, LLMs, search, and agentic systems.
• Direct strategic initiatives for development, deployment, and monitoring of ML/AI solutions.
• Provide leadership to cross-functional teams across ideation to production.
• Interface with senior leaders to drive consensus on intelligent operations.
• Manage stakeholders and projects with best practices in model governance and privacy.
• Influence leaders to foster innovation and operational excellence.
• Develop high-performing teams of data scientists, ML engineers, and AI researchers.

Skills

ML leadership

Cross-functional leadership

MLOps platforms

Information retrieval

LLM architectures

Communication skills

Cloud native ML

Model governance

Education

Advanced degree (PhD or Master’s)

Job description

Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together.

As the Senior Director of Software Engineering at JPMorgan Chase within the Machine Learning and Intelligent Operations group, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of advanced ML, AI, and intelligent agentic systems within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.

Job Responsibilities

• Lead multiple technology and process implementations across departments to achieve firmwide objectives in machine learning, large language models (LLMs), search, and agentic systems.
• Directly manage strategic initiatives focused on the development, deployment, and monitoring of advanced ML and AI solutions.
• Provide leadership and high-level direction to cross-functional teams, overseeing the end-to-end lifecycle of AI/ML projects from ideation to production.
• Act as the primary interface with senior leaders, stakeholders, and executives, driving consensus and alignment across competing objectives in intelligent operations.
• Manage multiple stakeholders, complex projects, and large cross-product collaborations, ensuring best practices in model governance, data privacy, and ethical AI.
• Influence peer leaders and senior stakeholders across business, product, and technology teams to foster innovation and operational excellence.
• Develop high-performing teams of data scientists, ML engineers, and AI researchers.
  

Required qualifications, capabilities, and skills

• Formal training or certification on machine learning, artificial intelligence, LLM, search, and agentic systems concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
• Experience developing or leading large or cross-functional teams of technologists, including data scientists, ML engineers, and AI researchers.
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale.
• Experience leading complex projects supporting system design, testing, and operational stability, including model development, validation, and continuous improvement.
• Experience with hiring, developing, and recognizing talent in diverse and inclusive environments.
• Extensive practical cloud native experience and expertise in ML/AI platforms and MLOps.
• Advanced degree (PhD or Master’s) in Computer Science, Machine Learning, Artificial Intelligence, or related technical field.
• Deep expertise in LLM architectures, Retrieval-Augmented Generation (RAG), fine-tuning, and intelligent agentic systems.
• Strong background in search technologies, information retrieval, and knowledge management.
• Outstanding written and verbal communication abilities, with experience preparing and delivering impactful presentations and strategic recommendations.
  

Preferred qualifications, capabilities, and skills

• Publications or patents in machine learning, artificial intelligence, or related domains.
• Experience working at code level and with cloud-based ML platforms.