Senior Director of Premium Services - Fenway Park
Aramark
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Job summary
Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role provides strategic leadership and operational oversight for premium experiences across suites, clubs, restaurants, and catering in the New England District.
The Senior Director partners with operations, culinary, and client leadership to elevate service standards, drive revenue growth, and ensure exceptional guest experiences.
Qualifications
- 5+ years of progressive leadership in premium hospitality, restaurants, catering, or related fields.
- Proven success leading premium dining, catering operations and guest experience.
- Experience supporting both operations and revenue-generating sales.
- Strong understanding of hospitality service standards and event execution.
- Experience within sports, entertainment, convention center, hotel, or hospitality environments.
- Experience working in a union environment.
Responsibilities
- Provide strategic oversight for premium services operations including suites, clubs, restaurants, and catering sales and operations.
- Ensure consistent execution of premium hospitality.
- Develop operational best practices to enhance guest satisfaction, efficiency, and profitability.
- Conduct operational reviews to identify opportunities for continuous improvement.
- Lead service excellence initiatives that elevate the premium guest experience.
- Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
- Establish performance metrics and reporting standards to measure operational success and guest satisfaction.
- Develop and implement training programs focused on premium service delivery and leadership development.
- Coach and mentor premium operations leaders, catering managers, and sales professionals.
- Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.
- Serve as a trusted partner to senior leadership, clients, and key stakeholders.
- Support retention and growth of client relationships through operational excellence.
- Strategic thinker with strong financial acumen, including budgeting and forecasting.
- Balance strategic priorities with operational execution and communicate effectively.
Skills
Education
Job description
Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District.
The Senior Director will partner closely with operations, culinary, and client leadership teams to elevate service standards, drive revenue growth, and ensure exceptional guest experiences. The ideal candidate combines deep expertise in premium hospitality operations with strong business acumen, successfully balancing operational excellence, client relationships, and premium experiences.
COMPENSATION: The Salaried rate for this position is $140,000.00 to $145,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
- Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations.
- Ensure consistent execution of premium hospitality.
- Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability.
- Conduct operational reviews to identify opportunities for continuous improvement.
- Lead service excellence initiatives that elevate the overall premium guest experience.
- Collaborate with culinary and operations teams to create integrated premium hospitality experiences.
- Establish performance metrics and reporting standards to measure operational success and guest satisfaction.
- Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence.
- Coach and mentor premium operations leaders, catering managers, and sales professionals.
- Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement.
- Serve as a trusted partner to senior leadership, clients, and key stakeholders.
- Support the retention and growth of client relationships through operational excellence and proactive partnership.
- Strategic thinker with the ability to influence business decisions and outcomes.
- Strong financial acumen, including budgeting, forecasting, labor management, and revenue optimization.
- Experience driving operational improvements and implementing best practices.
- Excellent communication, presentation, and relationship management skills.
- Passionate about hospitality, guest experience, and operational excellence.
- Collaborative leader who inspires and develops teams.
- Results oriented with strong attention to detail and accountability.
- Adaptable and capable of balancing strategic priorities with operational execution.
- Professional presence with the ability to engage effectively with clients, partners, and senior leadership.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
- Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments.
- Demonstrated success leading premium dining, catering operations and sales, and guest experience operations.
- Experience supporting both operational execution and revenue generating sales functions.
- Strong understanding of hospitality service standards, event execution, and premium guest engagement.
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Experience within sports, entertainment, convention center, hotel, or hospitality environments.
- Background in premium dining, catering sales, and event management.
- Experience supporting premium hospitality concepts, luxury experiences, or high-profile events.
- Experience working in a union environment.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
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