Senior Director of Operations

Nightingale Veterinary Partners; United States; On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

FSA/HSA

Generous paid time off

401(k) with a company match

Elective benefits through MetLife

Discounted pet insurance

Job summary

A leading veterinary organization in the United States is seeking a Senior Director of Operations to enhance daily practices and manage operations projects. The ideal candidate will have over 5 years of leadership experience in veterinary operations or healthcare settings. This is a full-time in-office role offering a competitive salary range of $150,000 to $180,000, plus benefits including generous paid time off and a 401(k) with a company match.

Qualifications

• 5+ years leadership experience in veterinary hospital operations or related industries.
• Proven ability to manage complex projects and operational improvement.

Responsibilities

• Partner with practice leaders to improve daily operations.
• Manage operations projects for the leadership team.
• Track hospital performance metrics.

Skills

Leadership experience

Operational improvement

Project management

Data analysis

Communication skills

Interpersonal skills

Education

Advanced education or certifications such as MBA, MHA, DVM or CVPM

Tools

Microsoft Excel

PowerPoint

Veterinary software (ezyVet, VetRadar)

Job description

Join to apply for the Senior Director of Operations role at Nightingale Veterinary Partners.

Nightingale Veterinary Partners provided pay range

This range is provided by Nightingale Veterinary Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $180,000.00/yr

Direct message the job poster from Nightingale Veterinary Partners

Key Responsibilities

Practice Support:

• Partner with practice leaders to evaluate and improve daily operations
• Collaborate with Finance, HR, and Marketing to resolve issues, track progress, and ensure hospital needs are met
• Analyze workflows, identify inefficiencies, and design practical solutions
• Use reporting and data analysis to support recommendations
• Provide support during new hospital openings by assisting with onboarding, system setup, workflow development, and troubleshooting as needed

Leadership Projects & Reporting:

• Manage operations projects on behalf of the Nightingale leadership team
• Support cross-functional initiatives that drive efficiency, growth, and consistency across the hospital network
• Develop reports and presentations that translate operational data into actionable insights
• Track hospital and project performance metrics to support decision-making
• Partner with Finance, HR, Marketing, and Facilities to align hospital needs with broader organizational goals

Qualifications

Education:

• Advanced education or certifications such as MBA, MHA, DVM or CVPM are a plus

Required Qualifications:

• 5+ years Leadership experience in veterinary hospital operations, healthcare administration, or related industries such as healthcare technology, consulting, or practice management service firms
• Demonstrated leadership experience with a strong track record of driving operational improvement and managing complex projects
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, reporting) and PowerPoint (executive-level presentations, reporting decks)
• Proven ability to analyze data, identify trends, and present actionable recommendations to senior leadership
• Strong problem-solving, organizational, and strategic thinking skills
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build trust and collaborate across diverse teams

Preferred Qualifications:

• Experience with veterinary software such as ezyVet, VetRadar, or other EMR/PACS systems
• Experience leading cross-functional projects from planning to execution, with the ability to manage competing priorities and timelines
• Familiarity with healthcare compliance standards, client experience initiatives, or veterinary practice management software
• Formal training or certifications in project management (e.g., PMP, Lean Six Sigma)
• Background in healthcare or veterinary practice launches or operational expansions

What We Offer

• The salary range for this role is: $150,000-$180,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• FSA/HSA
• Generous paid time off
• 401(k) with a company match
• Elective benefits through MetLife
• Discounted pet insurance
• This is a highly-visible in-office role primarily based in our Chelsea Headquarters in NYC
• Travel required for hospital openings and regular practice visits

Come As You Are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law‑protected considerations that make you, You.

NYS Pay Range

$150,000 - $180,000 USD

Seniority level: Director

Employment type: Full‑time

Job function: Project Management, Administrative, and Consulting