Senior Director of Managed Services, Infrastructure

Myriad360; Boston (MA); On-site; USD 175,000 - 275,000; Full time

Benefits offered by this job

Company-subsidized medical benefits

Dental and vision coverage offered

Unlimited PTO

Flexible Work Arrangements

Retirement Savings Plans

Paid Long Term Disability

Basic Life Insurance offered

Job summary

Myriad360 is seeking a Senior Director of Enterprise Infrastructure to lead strategy, architecture, and delivery across storage, virtualization, HCI, DR, and hybrid compute. This role partners with C-suite to align infrastructure with business goals and cloud consumption models.

You will guide engineering and architecture teams, accelerate managed services, and ensure cost-optimized, resilient environments across on-premises and consumption-based platforms such as HPE GreenLake and Dell APEX.

Qualifications

• Extensive leadership experience in enterprise infrastructure and managed services.
• Proven ability to translate business goals into infrastructure roadmaps.
• Experience with hybrid cloud, multi-cloud, and consumption-based models.

Responsibilities

• Define enterprise strategic infrastructure roadmap across storage, virtualization, HCI, and DR.
• Lead architecture and engineering oversight with standardization.
• Drive delivery excellence with KPIs and SLAs across infrastructure services.
• Engage clients and executive stakeholders to grow managed services.

Skills

Executive leadership

Strategic planning

Client engagement

Tools

VMware

Nutanix

VxRail

Dell PowerFlex

HPE GreenLake

Dell APEX

Job description

We are seeking a Senior Director of Enterprise Infrastructure to lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure (HCI), disaster recovery (DR), and hybrid compute platforms. This role will drive innovation and operational excellence across both on-premises and consumption-based infrastructure solutions, including HPEGreenLakeand Dell APEX .

About The Role

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technicalexpertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C‑Suite executives.Excellent customer service skills are a must.The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Key Responsibilities

Strategic Leadership & Vision

• Define and lead the enterprise infrastructure strategy and managed services delivery across storage, virtualization, HCI, compute, and disaster recovery.
• Establish multi-year roadmaps aligned to hybrid cloud adoption, consumption-based infrastructure ( GreenLake , APEX), and digital transformation initiatives.
• Act as a trusted advisor to executive stakeholders (CIO, CTO) on infrastructure modernization and risk mitigation.

Architecture & Engineering Oversight

• Oversee architecture and standardization of platforms including:
• Enterprise storage (SAN, NAS, software-defined storage)
• Hyperconverged infrastructure ( VxRail , Nutanix, PowerFlex )
• On-prem and hybrid compute environments
• Govern platform lifecycle management, including upgrades, patching, and technology refresh strategies.

Hybrid & Consumption-Based Infrastructure

• Lead adoption and optimization of HPE GreenLake and Dell APEX platforms for on-demand infrastructure consumption.
• Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP.
• Develop financial models focused on cost optimization, utilization , and OpEx -based infrastructure consumption.

Disaster Recovery, Replication & Resiliency

• Own DR strategy, including replication architectures, failover design, and testing frameworks.
• Ensure business continuity through standardized RTO/RPO targets and regular validation exercises.
• Integrate DR planning into enterprise-wide risk and compliance strategies.

Service Delivery & Operational Excellence

• Partner with Managed Services leadership to enhance delivery quality, scalability, and automation.
• Establish KPIs, SLAs, and operational metrics across infrastructure services.
• Drive continuous improvement in incident response, problem management, and capacity planning.

Client Engagement & Growth

• Lead strategic client engagements, including assessments, roadmap development, and executive briefings.
• Support pre-sales efforts with solutioning, proposals, and executive-level presentations.
• Identify opportunities to expand managed services footprint and drive revenue growth.

Leadership & Team Development

• Build, mentor, and lead high-performing teams of architects and engineers.
• Establish centers of excellence for key technologies (storage, virtualization, HCI, DR).
• Promote a culture of innovation, accountability, and continuous learning.

Required Qualifications

• Deep expertise in enterprise infrastructure technologies including VMware, Nutanix, VxRail , Dell PowerFlex , and enterprise storage platforms .
• Proven experience leading large-scale infrastructure environments across hybrid and multi-cloud ecosystems.
• Strong background in disaster recovery, replication technologies, and business continuity planning .
• Hands-on experience with consumption-based infrastructure models (HPE GreenLake , Dell APEX or similar) .
• Demonstrated ability to align infrastructure strategy with business and financial objectives .
• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
• Excellent executive communication skills with the ability to simplify complex technical concepts.

Preferred Experience:

• 15-20+ years of experience in enterprise infrastructure, with at least10+ years in leadership roles, and at least 5+ years inpeopleleadership roles showing increasing levels of seniority.
• Prior experience in a Managed Services Provider (MSP) or consulting organization.
• Prior experience leading and developing managers
• Proventrack recordof growing a business with documented cases of close collaboration with sales executives
• Expertisein hybrid cloud architectures integrating on-prem and public cloud platforms (Azure, AWS, GCP).
• Experience building or scaling managed services portfolios and delivery frameworks.
• Familiarity with automation and monitoring tools (e.g.,LogicMonitor, ServiceNow, scripting frameworks).
• Strong financial acumen related to infrastructure cost models and consumption-based services.
• Prior experience building or turning around high-performance managed services teams
• Prior experience implementing and scaling ITIL and LEAN process frameworks

As anAdvizex employee, you will be eligible for the following benefits andperks:

• Company-subsidized medical benefits
• Dental and vision coverageoffered
• Unlimited PTO
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $175,000- $275,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.