Senior Director of Clinical Excellence

Family & Children's Services; Tulsa (OK); On-site; USD 90,000 - 140,000; Full time

Job summary

Family & Children's Services seeks a senior leader to oversee centralized intake, clinical training, and internship programs. The role ensures compliant intake operations, data-informed decision making, and continuous improvement across service lines.

The incumbent will translate organizational goals into training priorities, collaborate with Directors to close gaps, and maintain governance for clinical policies and risk management. Strong leadership and regulatory acumen are essential.

Qualifications

• Requires Master's or doctoral degree and eligibility for Oklahoma clinical license.
• Minimum seven (7) years of progressive leadership experience in behavioral health, healthcare, or human services.
• Minimum five (5) years leading multiple departments, programs, or organizational functions.

Responsibilities

• Coordinate agency-wide intake process across programs and service lines.
• Monitor intake performance against standards and guide data-driven decisions.
• Oversee clinical training framework and onboarding to ensure competent staff.
• Lead internship, practicum, and academic partnerships with universities.
• Collaborate with Directors to align clinical training and address gaps.
• Support clinical governance and development of policies and practice standards.

Skills

Behavioral health knowledge

Regulatory knowledge

Strategic prioritization

Data-driven decisions

Effective communication

Cross-program collaboration

Budget and staffing oversight

Leadership coaching

Education

Master's or doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or related field

Job description

Position Specific Duties & Responsibilities

• Centralized Intake
• Coordinate implementation and continuous improvement of the agency-wide intake process across assigned programs and service lines.
• Monitor intake performance across assigned service lines against established standards and ensure the data utilized to guide decisions, take corrective actions, and intervene when coordinated support is needed.
• Ensure intake teams and systems support timely engagement, intake completion, appropriate service connection, and continuity of care.
• Review intake data to identify cross-program trends, barriers, service gaps, and disparities; coordinate improvement plans with Directors and bring forward recommendations when broader organizational decisions are needed.
• Ensure intake operations comply with organizational policies, payer requirements, regulatory standards, and CCBHC requirements.
• Clinical Training
• Oversee ongoing delivery and continuous improvement of the organization's established clinical training framework across assigned programs and service lines.
• Monitor clinical training against established standards and performance expectations that support safe, effective, evidence-based care.
• Ensure clinical onboarding includes role-specific training, assessment of skills, and follow-up support to address training gaps and prepare staff for their clinical responsibilities.
• Translate approved organizational goals, evidence-based practices, and regulatory requirements into clinical training priorities and work plans for assigned areas.
• Collaborate with Directors and clinical leaders to align clinical training across programs as needed, address training gaps, and ensure follow-through on action plans; provide support to resolve barriers and achieve training goals.
• Review clinical training outcomes, quality measures, and performance trends; adjust plans to achieve expected results.
• Internship and Workforce Development
• Oversee ongoing operations and performance of assigned internship, practicum, and academic partnership programs, promoting consistent practices while allowing appropriate flexibility for program needs.
• Ensure collaborative partnerships maintained with universities, colleges, and professional training programs to meet organizational needs.
• Monitor internship and practicum programs against established goals to ensure quality, consistency, and effectiveness.
• Collate with Director and program leaders to meet intern supervision and training standards; provide support and hold leaders accountable for program quality and follow-through.
• Review program outcomes, identify improvement opportunities, and adjust plans to strengthen internship and practicum programs.
• Collaborate with Human Resources, Directors, and Clinical Leadership to anticipate internship and practicum needs; recommend coordinated solutions and expedite needs requiring executive decisions or additional resources.
• Clinical Governance
• Support the organization's risk management program by overseeing clinical risk activities within assigned areas and coordinating with clinical and risk leaders.
• Provide proactive approach to apply best practices in collaboration with Compliance, Human Resources, Risk, Information Technology, and operational leaders to address issues affecting clinical services, coordinate solutions across departments, and expedite significant concerns requiring executive decisions.
• Coordinate development, implementation, and periodic review of clinical policies, protocols, and practice standards within assigned areas; bring proposed policy changes forward for appropriate approval.
• Provide clinical guidance to the electronic health record (EHR) team as needed to support clinical workflows, documentation, and alignment with clinical best practices.

Technology and Systems Oversight

• Provide operational oversight of systems and technology supporting assigned departments and programs:
  • Agency-Wide Intake Process
  • Clinical Training
  • Internship and Academic Partnership Programs
• Collaborate with Information Technology, Directors, and business leaders to coordinate system improvements, reporting, workflow efficiency, and automation across assigned programs; bring forward recommendations when broader organizational decisions are needed.
• Monitor ongoing system performance and results of system improvements across assigned areas; ensure leaders address operational issues and expedite risks or resource needs requiring executive support to the Chief Clinical Officer.

Qualifications

EDUCATION:

• Master's or doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another discipline that supports eligibility for the required Oklahoma clinical license.

Experience

• Minimum seven (7) years of progressive leadership experience in behavioral health, healthcare, or human services.
• Minimum five (5) years of experience leading multiple departments, programs, or organizational functions.
• Demonstrated experience leading Directors or other program leaders, coordinating work across programs, implementing organizational priorities, managing change initiatives, and developing leadership capacity.

Preferred Qualifications

• Experience within a Certified Community Behavioral Health Clinic (CCBHC) environment.

Knowledge/Skills/Abilities

• Knowledge of behavioral health service delivery systems and clinical operations.
• Knowledge of risk management, patient safety, and regulatory requirements.
• Strong ability to translate organizational strategy into clear priorities, measurable goals, work plans, and expectations across assigned programs and service lines.
• Ability to review outcomes and interpret operational, financial, workforce, and quality data to identify trends, risks, and improvement opportunities and inform decisions.
• Excellent communication skills, including serving as a link between Directors, executive leaders, and support departments and communicating priorities, decisions, expectations, and changes clearly.
• Ability to collaborate across programs and departments, resolve cross-program issues at the appropriate level, promote shared accountability, and expedite matters requiring executive decisions.
• Strong budget oversight, staffing, and resource-allocation capabilities, including monitoring operational sustainability and exercising sound judgment within delegated authority.
• Ability to coach Directors and senior operational leaders, develop leadership capacity and succession plans, and address cross-program leadership or performance concerns promptly.

Certifications/Licenses

• Current Oklahoma clinical licensure required (LCSW, LPC, LMFT, Psychologist, or equivalent behavioral health license).