Senior Director, Intelligence

Duck Creek Technologies; San Francisco (CA); Hybrid; USD 234,000 - 334,000; Full time

Benefits offered by this job

Flexible work environment

Medical, dental, vision, life, and dis

401(k) retirement plan with match (6%)

Flexible Spending Accounts (FSA) and H

Paid holidays, vacation, and volunteer

Job summary

Duck Creek Technologies is seeking a Senior Director, Intelligence to lead analytics, BI, and insight generation across the organization. You will collaborate with product, AI, and engineering to define metrics, dashboards, and scalable analytics platforms that empower data-informed decisions.

You will build and guide a high-impact team, translate complex data into actionable intelligence, and align efforts with enterprise data and AI strategies to drive product development and operational

Qualifications

• Bachelor’s or Master’s degree; 10+ years analytics leadership.
• 5+ years leading analytics, intelligence, or BI teams.
• Experience building enterprise analytics frameworks, dashboards, and reporting solutions.
• Experience partnering with product, engineering, or technology teams in data-driven orgs.

Responsibilities

• Lead the Intelligence function responsible for analytics, BI, and insight generation across the organization.
• Develop and maintain enterprise analytics platforms, intelligence tools, and reporting frameworks.
• Establish standardized metrics, dashboards, and performance indicators supporting product, engineering, and operational decision making.
• Deliver actionable insights and data-driven recommendations to support strategic and operational initiatives.
• Collaborate with product, AI, and engineering teams to ensure analytics capabilities support product innovation and platform development.
• Translate complex data into meaningful insights that inform technology and business decisions.
• Build and manage a team responsible for analytics engineering, BI, and insight delivery.
• Align intelligence initiatives with enterprise data platforms and AI strategies.
• Support decision-making across business units through consistent reporting and data interpretation.
• Establish governance and standards for analytics quality, metric definitions, and reporting consistency.
• Identify opportunities to improve operational performance through advanced analytics and data insights.
• Serve as a key partner to technology and business leaders in advancing data-driven decision making.

Skills

Analytics leadership

Data analytics

BI platforms

Stakeholder leadership

Team leadership

Education

Bachelor’s or Master’s Degree

Tools

BI tools

Job description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

WHO WE ARE:

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.

We have a flock of more than 1,700 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.

Duck Creek is a flexible-first company, and that remains core to how we work. As part of our Flying Together initiative, we’re taking a more intentional approach to how teams come together, while continuing to support flexibility in day-to-day work. We’re focusing hiring in designated locations, including our existing offices and key growth areas such as Boston, MA, Columbia, SC, Bolivar, MO, and the Bay Area, CA, where we are building stronger team presence and connection.

We believe in bringing teams together for meaningful, in-person collaboration moments. Candidates should be within a reasonable distance of one of these locations and open to participating in those moments as guided by their team and leader. Expectations for in-person time will be shaped by the team and leader and will continue to evolve over time.

TITLE: Senior Director, Intelligence

WHAT YOU’LL DO:

The Senior Director, Intelligence leads Duck Creek Technologies’ Intelligence function, responsible for advancing analytics, insights, and data-driven decision making across the organization. This role oversees the development and delivery of analytics platforms, business intelligence capabilities, and operational insights that enable product, engineering, and business leaders to make informed strategic and operational decisions.

Reporting within the Data and AI organization, the Senior Director provides leadership for teams responsible for analytics engineering, business intelligence, and insight generation. The role partners closely with Product, AI, Engineering, and business stakeholders to establish metrics, dashboards, and analytical frameworks that translate data into actionable intelligence. The Director ensures that analytics capabilities are scalable, trusted, and aligned with enterprise data and AI strategies while enabling data-informed product development and operational excellence.

• Lead the Intelligence function responsible for analytics, business intelligence, and insight generation across the organization.
• Develop and maintain enterprise analytics platforms, intelligence tools, and reporting frameworks.
• Establish standardized metrics, dashboards, and performance indicators supporting product, engineering, and operational decision making.
• Deliver actionable insights and data-driven recommendations to support strategic and operational initiatives.
• Collaborate with product, AI, and engineering teams to ensure analytics capabilities support product innovation and platform development.
• Translate complex data into meaningful insights that inform technology and business decisions.
• Build and manage a team responsible for analytics engineering, business intelligence, and insight delivery.
• Align intelligence initiatives with enterprise data platforms and AI strategies.
• Support decision-making across business units through consistent reporting, analysis, and data interpretation.
• Establish governance and standards for analytics quality, metric definitions, and reporting consistency.
• Identify opportunities to improve operational performance through advanced analytics and data insights.
• Serve as a key partner to technology and business leaders in advancing a culture of data-driven decision making.

WHAT YOU’VE DONE:

• Bachelor’s or Masters Degree and/or equivalent experience relevant to functional area
• 10+ years of experience in analytics, business intelligence, data analytics, or related data-focused roles.
• 5+ years of leadership experience managing analytics, intelligence, or business intelligence teams.
• Experience developing enterprise analytics frameworks, dashboards, and reporting solutions.
• Experience working closely with product, engineering, or technology teams in data-driven organizations.
• Demonstrated experience translating complex data into actionable insights for senior stakeholders.

Preferred

• Master’s degree in Data Science, Analytics, Business Analytics, Information Systems, or related field.
• Experience working in SaaS, cloud software, or enterprise technology organizations.
• Familiarity with machine learning or AI-enabled analytics environments.
• Experience supporting product analytics or technology platform decision making.

Knowledge, Skills, Abilities & Behaviors

• Leadership in analytics, business intelligence, and data-driven insight generation
• Strong knowledge of modern analytics platforms and business intelligence tools
• Expertise in metrics development, performance measurement, and dashboard design
• Ability to translate complex data into clear, actionable insights
• Understanding of enterprise data platforms and analytics architecture
• Strong analytical thinking and problem-solving capability
• Collaboration with product, engineering, and AI teams
• Ability to bridge analytics, data science, and business intelligence disciplines
• Data storytelling and effective communication of insights
• Strategic thinking and alignment of analytics initiatives with business goals
• Operational leadership and execution discipline
• Ability to lead and develop high-performing analytics teams
• Strong stakeholder engagement and cross-functional influence
• Commitment to data quality, governance, and analytical integrity
• Continuous improvement mindset focused on advancing analytics capabilities

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

Travel: Up to 25%

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

• 233,700 – 333,900: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
• 222,700 – 318,200: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
• 211,700 – 302,400: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
• 187,500 – 267,800: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies believes in the safe, ethical, and responsible use of artificial intelligence. We may use AI-assisted tools to support parts of the recruitment process, such as reviewing applications, identifying relevant skills, and organizing candidate information.

AI tools are used to assist—not replace—human judgment. All AI-assisted outputs are reviewed by a Duck Creek team member, and final hiring decisions are always made by people. Candidates should be comfortable working in environments where AI is used responsibly to enhance business processes.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

• Flexible work environment
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with match (6% employer match up to $12,000 annually)
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid holidays, vacation, and volunteer time
• Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.

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Privacy Notice:

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.