Senior Director, Global Partner Strategy — Remote Growth Leader

Genesys; New York (NY); On-site; USD 189,000 - 332,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules

Career growth opportunities

Open Time Off and holidays

Job summary

Genesys is seeking a Senior Director of Global Partner Strategy & Programs to define and execute a global partner strategy that drives growth and scale across regions. The role leads global programs, incentives, and governance, while collaborating with regional partner sales leaders to address local nuances.

The ideal candidate has 15+ years in partnerships, a global perspective, strong analytics, and experience in complex matrixed organizations. Travel is required.

Qualifications

• Bachelor’s degree required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in global partnerships or ecosystems.
• Experience in mature partner ecosystems and enterprise SaaS environments.
• Willingness to travel (2x to Manila, 4x to other locations).
• Strong analytical, communication, and executive-presence capabilities.

Responsibilities

• Define and evolve the global partner strategy and programs.
• Design and scale global partner programs across regions.
• Own annual partner tiering, segmentation, and KPIs.
• Lead incentive strategy, deal registration, and ROI evaluation.
• Align stakeholders across Sales, Marketing, Revenue Intelligence, Services, Finance and IT.
• Oversee the virtual partner support center and partner portal vision.
• Collaborate with regional leadership to drive adoption and execution.

Skills

Global leadership

Partnership strategy

Stakeholder management

Strategic planning

Analytics

Communication

Go-to-market

Cross-functional collaboration

Executive presence

Influence without authority

Education

Bachelor’s degree

MBA or equivalent experience

Tools

Salesforce

Partner Stack

Job description

Genesys is seeking a Senior Director of Global Partner Strategy & Programs to define and execute a global partner strategy that drives growth and scale across regions. The role leads global programs, incentives, and governance, while collaborating with regional partner sales leaders to address local nuances.

The ideal candidate has 15+ years in partnerships, a global perspective, strong analytics, and experience in complex matrixed organizations. Travel is required.