Senior Director, Global Customer Delivery

Openkrill; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

HighLevel is seeking a Sr. Director, Customer Delivery to own the quality and outcomes of all live customer interactions after purchase. You will lead a global team across the United States and India, managing onboarding, on-demand rooms, and ongoing customer success through renewal.

You will measure success by three-month retention and beyond, balancing a high-volume advisor floor with a named-account success book, guided by data and evidence.

Qualifications

• 12+ years in post-sales or customer success leadership.
• Experience running a 200+ person delivery organization with 24/7 coverage.
• Proven ability to scale delivery across US and India.
• Strong analytical and data-driven forecasting skills.

Responsibilities

• Lead onboarding, retention and renewal delivery across global teams.
• Manage a 24/7 follow-the-sun delivery model.
• Partner with Revenue Growth, Support, Product and Revenue Operations.
• Hire and develop a strong leadership bench.
• Drive capacity and coverage planning across time zones.

Skills

Post-sales leadership

Delivery leadership

Capacity modeling

Data-driven decision making

Remote work leadership

Education

Bachelor's degree or equivalent in SaaS

Tools

Google Workspace

Zoom

Slack

CRM platforms

HighLevel familiarity

Job description

HighLevel is seeking a Sr. Director, Customer Delivery to own the quality and outcomes of all live customer interactions after purchase. You will lead a global team across the United States and India, managing onboarding, on-demand rooms, and ongoing customer success through renewal.

You will measure success by three-month retention and beyond, balancing a high-volume advisor floor with a named-account success book, guided by data and evidence.