Senior Director – Fraud & Payments Risk

Ally-Financial; Charlotte (NC); Hybrid; USD 165,000 - 240,000; Full time

Benefits offered by this job

Time off

401(k) matching

Tuition reimbursement

Stock purchase plan

Health insurance

Life insurance

Well-being program

Job summary

Ally Financial is seeking a Senior Director for Fraud & Payments Risk to strengthen governance and risk practices across the enterprise. You will lead risk appetite, reporting, and effective challenge across fraud, payments, cyber, AML, and identity risk domains.

You will partner with Compliance, Legal, Technology, and business leadership to modernize the risk framework, enable informed decision-making, and balance innovation with customer protection as Ally expands its banking relationships.

Qualifications

• 12+ years of relevant experience in fraud risk management, payments risk, operational risk management, financial crimes, or a related independent risk management discipline within a large, regulated financial institution.
• Bachelor's degree or equivalent combination of education and experience.
• Three Lines of Defense model experience with independent challenge to first-line.
• Experience preparing risk reporting for senior management and boards.

Responsibilities

• Develop and maintain enterprise fraud and payments risk oversight framework and governance.
• Provide independent challenge to first-line fraud and payments strategies, products, and controls.
• Escalate material fraud events and risk appetite breaches to CRO and governance committees.
• Deliver regular fraud and payments risk reporting to CRO, ERMC, and Risk Committees.
• Collaborate with Compliance, Cyber, Technology, and business leadership to close visibility gaps.

Skills

Fraud risk management

Payments risk

Operational risk management

Financial crimes

Independent risk management discipline

Education

Bachelor's degree or equivalent

Master's degree in business, finance, risk management, criminal justice or related field

CFE

CAMS

FRM

Job description

Ally and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityThe Senior Director – Fraud & Payments Risk is a newly created, independent second-line leadership role accountable for building and maturing Ally’s enterprise oversight framework across fraud and payments risk. This leader will advance the governance structure, policy framework, risk appetite, reporting, and effective challenge model across all business lines and first-line fraud and payments execution functions, providing direct, real-time visibility into fraud and payments outcomes.Reporting to the Executive Director of Operational Risk, with direct interaction with the Chief Risk Officer and in collaboration with Legal and Compliance partners, this leader will develop and enhance appropriate governance forums, manage the fraud and payments risk appetite framework, and prepare reporting for the ERMC and Board Risk Committee. The role will advise, enable, and challenge modernization of Ally’s fraud and payments ecosystem as the company deepens and expands primary banking relationships across Consumer Banking, particularly deposits and investing. It will help balance innovation, customer experience, and profitable growth as consumer expectations, fraud typologies, payment capabilities, and the broader threat landscape continue to evolve. The role also serves as a central connector across fraud, payments, cyber, AML, and identity risk domains, supporting Ally’s transition toward a converged, threat-aligned enterprise protection model.The Work ItselfFraud & Payments Risk Policy & GovernanceEvolve, own, and maintain the enterprise fraud and payments risk oversight framework, including applicable policies, risk taxonomies, risk appetite statements, governance, and second-line roles and responsibilities, in alignment with the Enterprise Risk Management Policy and Enterprise Risk Management Roles and Responsibilities Standard.Establish, support, and enhance appropriate governance forums, setting agenda priorities around risk appetite performance, material fraud and payments events, thematic first-line performance, emerging risks, and audit or regulatory issue closure.Independent Oversight & Effective ChallengeIndependently identify, assess, measure, monitor, test, and report on fraud and payments risk across the enterprise, including aggregated risk across business lines and first-line fraud and payments functions.Provide effective challenge to first-line fraud and payments strategies, products, detection rules, thresholds, controls, customer-experience decisions, and the enterprise fraud technology roadmap, without assuming ownership of first-line execution.Review and challenge business-line and enterprise RCSA results, control design, new and modified products or payment capabilities, and issue remediation plans related to fraud and payments risk, partnering with the RCSA Program and Internal Audit.Risk Reporting & EscalationDeliver regular fraud and payments risk appetite, KRI, and KPI reporting to the CRO, ERMC, and applicable Risk Committees, including trend analysis on fraud losses, payment risks, attack patterns, customer impacts, and control effectiveness.Escalate material fraud and payments events, emerging risks, and risk appetite breaches to the CRO and relevant governance committees in a timely manner.Support annual and periodic enterprise fraud and payments risk program health reporting to the Audit Committee and Board, in partnership with Compliance and first-line fraud and payments functions.Enterprise Threat Convergence, Modernization & Cross-Functional LeadershipServe as the Risk representative on cross-domain “attack journey” and modernization teams spanning fraud, payments, cyber, identity, and AML.Partner with Compliance, Cyber, Technology, Consumer Banking, and business-line leadership to close visibility gaps between fraud, payments, cyber, and financial-crime risk data and reporting.Provide risk input into enterprise payments modernization, identity and authentication (CIAM) strategy, AI-enabled fraud detection initiatives, and other emerging-risk technology investments, helping leaders balance innovation, customer experience, risk management, and profitable growth.The Qualifications We’re Looking For12+ years of relevant experience in fraud risk management, payments risk, operational risk management, financial crimes, or a related independent risk management discipline within a large, regulated financial institution.Bachelor's degree or equivalent combination of education and experience.Demonstrated experience operating within a Three Lines of Defense model, including direct experience providing independent challenge to first-line business and operational functions.Working knowledge of fraud typologies; consumer and commercial payment products and rails; cyber-enabled fraud; account takeover; synthetic identity; scams; money-mule activity; and their intersection with AML/BSA, technology, and operational risk obligations.Experience preparing risk reporting and presenting to senior management committees and/or Board-level risk committees.Master's degree in business, finance, risk management, criminal justice, or a related field.Professional certification such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or Financial Risk Manager (FRM).Prior experience in a second-line fraud risk, payments risk, operational risk, or financial crimes oversight role at a large U.S. bank or bank holding company, with direct exposure to OCC, Federal Reserve, or FDIC supervisory expectations.Experience building, standing up, or significantly redesigning a fraud, payments, financial crimes, or operational risk operating model, including governance, policy, risk appetite, reporting, effective challenge, and clearly defined first-line and second-line accountability.Familiarity with payment products and rails, fraud analytics, AI/ML-enabled detection capabilities, identity and authentication (CIAM) strategy, and enterprise case-management platforms.Strong executive presence and the ability to influence senior stakeholders across Risk, Compliance, Legal, Technology, Cyber, and business-line leadership without direct authority.Special Skills, Abilities & CompetenciesIndependent judgment and the ability to provide credible challenge to senior first-line leaders.Strong analytical skills, with the ability to synthesize complex, cross-domain risk data into clear executive and Board-level narratives.Transformational and collaborative leadership style, with a demonstrated ability to build new capabilities, shape future-state operating models, and create consensus across historically siloed functions, including Fraud, Payments, Risk, Compliance, Cyber, and AML.Sound understanding of enterprise risk management frameworks, RCSA methodology, and issue management processes.Excellent verbal and written communication skills, including experience drafting policy, committee materials, and Board-ready reporting.Minimum Qualifications12+ years of relevant experience or equivalent combination of education and experienceHigh school Diploma or GED equivalentHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are :Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.Base Pay Range$165,000.00 - $240,000.00An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation:This position is eligible to participate in our annual incentive plan.