Senior Director Facility Management

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 165,000 - 207,000; Full time

Benefits offered by this job

Free transportation pass

Comprehensive health coverage

Pension plan

Generous paid time off

Employee assistance program

Job summary

Metropolitan Transportation Authority (MTA) seeks a Senior Director of Facility Management to lead operations across TBTA and CBDTP, directing maintenance, safety, and asset management for bridges, tunnels, and related infrastructure. You will shape policy, drive performance, and coordinate with cross-functional teams to ensure reliable service.

The role requires strategic leadership, union coordination experience, and the ability to work on-site with occasional telework.

Qualifications

• Bachelor’s degree in related field; 12+ years experience preferred
• 8+ years in management or supervisory role in a large org
• Valid NY Driver License
• Proficient in Microsoft Office and document management software

Responsibilities

• Provide executive-level operational leadership across TBTA and CBDTP
• Coordinate maintenance, safety, and facility operations for bridges, tunnels, and related infrastructure
• Oversee staffing, budgeting, and crisis response coordination
• Collaborate with internal departments and external agencies to ensure safe, reliable service
• Forecast workforce needs and ensure effective workforce planning
• Ensure compliance with safety, regulatory, and procurement requirements

Skills

Leadership

Facilities management

Strategic planning

Change management

Vendor coordination

Emergency response coordination

Education

Bachelor’s degree in Engineering/Transportation/Systems/Technology/Project Management/Facility Management

Tools

VISIO

Power BI

KRONOS

PeopleSoft

Job description

Description

Job Title:Senior Director, Facility Management (Bridges and Tunnel Maintenance & Operations)

Description

Job Title:Senior Director, Facility Management (Bridges and Tunnel Maintenance & Operations) Resume Due Date: Open until filled If you previously applied for this position your application is still under consideration. Department: Facility Management Work Location:Randall’s Island Earnings Potential: $165,489 - $206,861 MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline. MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary

The Senior Director of Facility Management provides executive-level operational leadership in support of the Senior Vice President of Facility Management, overseeing key operational, maintenance, and strategic initiatives across MTA Bridges and Tunnels (TBTA) and the Central Business District Tolling Program (CBDTP). The position assists in ensuring the safe, reliable, and efficient operation and maintenance of critical transportation infrastructure, including bridges, tunnels, roadways, buildings, fleet assets, and supporting operational systems. The Senior Director plays a critical role in translating strategic priorities established by the Senior Vice President into operational plans, policies, and performance initiatives across the facility management organization. The role provides leadership across multiple functional areas including maintenance operations, asset management, fleet management, intelligent transportation systems (ITS), emergency response coordination, and regional facility management operations. The Senior Director supports the implementation of agency-wide strategies focused on operational reliability, safety, infrastructure resilience, customer service, and risk management, ensuring that maintenance and operational activities are aligned with TBTA and CBDTP performance objectives. The position oversees senior managers responsible for represented operations and maintenance personnel and ensures that resources are effectively deployed to support traffic management, emergency response, law enforcement coordination, revenue protection, and facility maintenance operations. Working closely with the Senior Vice President and Vice President of Facility Management the Senior Director contributes to the development and execution of policies, staffing plans, budgets, operational strategies, and performance metrics to ensure efficient use of resources and continuous improvement of facility operations. The Senior Director also plays a key role in coordinating with MTA Construction & Development (C&D) to align facility management priorities with capital project planning and execution, ensuring that construction activities are implemented with minimal disruption to operations and customers. In addition, the Senior Director collaborates with internal departments including the Operations Command Center (OCC), Central Maintenance, Fleet, Special Operations Division (SOD), ITS Tolling, Environmental Health and Safety (EHS), Training Department, Central Control Unit (CCU), and Central Operations Notification Unit (CONU), Procurement, Human Resources (HR), Legal, as well as external agencies and stakeholders, to support safe and efficient operations across the TBTA and CBDTP network. Through strategic oversight, operational coordination, and leadership of key functional areas, the Senior Director assists the Senior Vice President in advancing the agency's goals of operational excellence, infrastructure reliability, safety, and exceptional customer service.

Responsibilities

• Operational Oversight - Supports the Senior Vice President in managing and coordinating staff and consultant resources across operational areas including Facility Management and Capital Project Coordination. Assists in ensuring operational efficiency, safety, and service delivery through effective workforce planning, initiatives, and performance management strategies.
• Workforce Planning and Scheduling - Supports the development and implementation of staffing plans and schedules based on operational demands, service requirements, and projected workload. Assist leadership in evaluating workforce needs and identifying adjustments necessary to maintain adequate staffing across operational functions.
• Performance Monitoring and Operational Support - Supports performance monitoring across operational units by assisting in the review of staffing effectiveness, operational performance indicators, and service delivery standards. Provides feedback and recommendations to leadership to improve operational performance and workforce effectiveness.
• Project Planning and Scope Coordination - Assists in the development and review of project scopes, planning activities, and design concepts to ensure capital projects align with agency priorities, operational requirements, and safety standards.
• Operational Impact Mitigation - Supports the development of strategies to minimize disruptions to facility operations and customer experience during project implementation, ensuring continuity of service across bridges and tunnels.
• Safety and Security Integration - Ensures operational safety and security considerations are incorporated and maintained throughout the capital project life-cycle in coordination with relevant operational and safety teams.
• Strategic Contribution - Through these efforts, the Senior Director supports the Senior Vice President in bridging operational requirements with capital project delivery, ensuring projects are executed efficiently while advancing the agency’s long-term infrastructure and operational objectives.
• Maintenance Program Coordination - Assists in coordinating facility maintenance programs to ensure infrastructure systems operate efficiently and in compliance with applicable local, state, and federal regulations.
• Inspection and Preventive Maintenance Oversight - Supports the implementation and monitoring of routine inspections, repairs, and preventive maintenance activities for bridges, tunnels, and associated infrastructure to maintain a state of good repair.
• Operational Maintenance Coordination - Works with engineering teams, maintenance staff, and contractors to identify and address critical maintenance needs in a timely manner while minimizing impacts to facility operations.
• Infrastructure Reliability and Safety Support - Supports operational leadership in maintaining the reliability, safety, and operational integrity of critical transportation infrastructure across the agency’s facilities.
• Strategic Contribution - Through these efforts, the Senior Director supports the Senior Vice President in ensuring maintenance operations are effectively coordinated and aligned with the agency’s long-term infrastructure management and operational objectives.
• Fleet Operations Coordination - Assists in coordinating the acquisition, maintenance, and lifecycle management of the agency’s vehicle fleet to support operational efficiency and reliability across facility operations.
• Procurement Strategy Support - Supports the development and implementation of procurement strategies for materials, equipment, and services to ensure cost-effectiveness, operational readiness, and compliance with agency procurement policies.
• Fleet Performance and Utilization Monitoring - Works with fleet management teams to monitor vehicle and equipment performance, identify opportunities to improve utilization, and support operational needs across facilities.
• Asset Replacement Planning - Assists in planning for vehicle and equipment replacement cycles to ensure fleet resources remain reliable, safe, and capable of meeting current and future operational demands.
• Strategic Contribution - Through these efforts, the Senior Director supports the Senior Vice President in ensuring fleet resources and operational assets are effectively managed, maintained, and aligned with the agency’s operational requirements and long-term objectives.
• Training Program Oversight - Coordinates and supports the implementation of mandatory training programs for facility management staff involved in maintenance, safety, facility operations, and tolling systems. Works with trainers, subject matter experts, and consultants to ensure training programs align with regulatory requirements, industry standards, and agency priorities.
• Staff Development and Leadership Pipeline Support - Assists in identifying high-potential employees within operational units and supports initiatives aimed at developing future leaders through mentoring, training opportunities, and succession planning strategies.
• Emergency Preparedness and Response Coordination - Assists in the development, implementation, and continuous improvement of emergency response protocols for infrastructure-related incidents, severe weather events, and other operational emergencies.
• Inter-agency Coordination - Works with internal divisions, emergency response agencies, and governmental partners to support preparedness planning, communication protocols, and coordinated response efforts.
• Operational Incident Support - Supports leadership during emergency situations by coordinating operational response activities aimed at minimizing service disruptions and ensuring the safety of the traveling public and agency personnel.
• Labor and Workforce Coordination - Supports ongoing collaboration with labor unions representing law enforcement personnel during the transition period, helping facilitate communication, coordination, and workforce adjustments associated with organizational changes.
• Strategic Contribution - Through these efforts, the Senior Director supports the Senior Vice President in strengthening the agency’s emergency preparedness, operational resilience, and workforce transition initiatives while ensuring continued safe and reliable service across the transportation network.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Engineering, Transportation, Systems, Technology, Project Management, Facility Management, Fleet Management, Asset Management or a related field preferred. An equivalent combination of education and experience may be considered.
• Minimum 12 years of progressive experience in facility management, transportation operations, infrastructure, or a related field
• Minimum 8 years in management or supervisory role in a large, multi-faceted organization.
• Valid Driver License in the State of New York
• Proficient in Microsoft Office Suite and document management software.
• Excellent communication and interpersonal skills.
• Demonstrate ability to build relationships and working collaboratively with internal stakeholders.
• Demonstrate ability to effectively work in a high-profile, high-pressure environment.
• Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
• This role requires on-site availability during emergencies and participation in crisis response efforts.
• Must be able to work flexible hours, including nights, weekends, and holidays, as required.
• Ability to travel to TBTA facilities and respond during emergencies
• Must be a proven leader as a change agent and creative/innovative thinker with the ability to align business goals with solutions to drive process improvements.
• Must possess excellent team building, listening, problem solving, and prioritization skills.
• Ability to successfully interact with internal and external stakeholders at all levels
• Substantial experience leading and managing a unionized workforce and/or consultant/contractor/vendor staff.

Preferred

• Specialized knowledge of Facility Operations; Maintenance; Revenue Protection; Safety Policies and Procedures
• Knowledge of additional software products such as VISIO, Power BI, KRONOS, PeopleSoft

Additional Information

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Comprehensive Benefits & Total Rewards Package

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to buildmeaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.