Senior Director, Enterprise Applications

Axon; Boston (MA); On-site; USD 193,000 - 322,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Parental leave

Wellness support

ERGs

Snack-friendly offices

Job summary

Axon is hiring a Senior Director, Enterprise Applications to own and evolve the Salesforce platform across Sales Cloud, CPQ/Revenue Cloud, Billing and Experience Cloud. You will drive multi-year roadmaps, lead Quote-to-Cash modernization, and set AI strategy with Agentforce and LLM-powered workflows to boost seller productivity.

You will lead a sizeable team of architects, developers, admins, and analysts, partnering with C-suite stakeholders to translate business goals into measurable platform

Qualifications

• 12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
• Demonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in production
• Track record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognition
• Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities
• Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
• Deep technical fluency in Salesforce architecture — able to challenge and direct senior architects credibly
• Broad technical fluency beyond Salesforce — integration patterns, data platforms, identity, and adjacent SaaS systems
• Strong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
• Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
• Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
• Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
• Strong delivery and operating rigor — roadmap, OKRs, release governance, incident management
• Excellent executive communication and stakeholder management skills

Responsibilities

• Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
• Lead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
• Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
• Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
• Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
• Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
• Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
• Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
• Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
• Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
• Build a culture of technical excellence, ownership, and customer obsession within the team

Skills

Salesforce leadership

CPQ & Billing

Quote-to-Cash

AI on Salesforce

Architectural leadership

Executive collaboration

Budget management

Team building

Enterprise architecture

Cloud platforms

Tools

Salesforce

Job description

Senior Director, Enterprise Applications

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Axon's Senior Director, Business Technology (IT CRM), you'll lead one of the most important technology platforms in the company. Salesforce is the backbone of how Axon sells, quotes, bills, and serves customers — spanning Sales Cloud, CPQ, Billing, Experience Cloud, Service Cloud, Agentforce, and deep integrations across our business technology ecosystem.

What You’ll Do

Location: Location: Hybrid from one of our US offices (Boston, Seattle, Sterling VA, Atlanta GA, Scottsdale AZ, NYC, San Francisco). In Office Expectations: 4 days per week (Tuesday-Friday)

Office Locations:

• Own the multi-year strategy and roadmap for Axon's Salesforce platform across Sales Cloud, CPQ / Revenue Cloud, Billing, Experience Cloud, and connected enterprise systems
• Lead Axon's Quote-to-Cash transformation — modernizing the end-to-end flow from opportunity to quote to order to revenue, and driving measurable improvement in velocity and accuracy
• Set the strategy for AI on the Salesforce platform — Agentforce, Einstein, and embedded LLM-powered workflows and custom applications that make sellers, agents, and operations teams meaningfully more productive
• Establish and enforce architectural standards, governance, security posture, and DevOps maturity across the Salesforce footprint
• Lead and grow a team of managers and individual contributors — architects, developers, admins, and business analysts — including hiring, coaching, performance management, and org design
• Partner with executive stakeholders across GTM, Finance, and Operations to translate business priorities into a roadmap to drive measurable outcomes
• Manage the platform budget, vendor relationships, SI partnerships, and license strategy — including RFP/RFI processes, contract negotiation, and total cost of ownership
• Own the relationship with Salesforce as a vendor — influencing product roadmaps, navigating contract cycles, and managing escalations
• Define the metrics and dashboards that track platform health, delivery performance, and business outcomes
• Represent Salesforce in executive forums, steering committees, and cross-functional planning cycles
• Build a culture of technical excellence, ownership, and customer obsession within the team

What You Bring

• 12+ years in enterprise technology, with 5+ years leading Salesforce platform teams at the Director level or above
• Demonstrated experience scaling Salesforce orgs in high-growth B2B environments — with CPQ and Billing in production
• Track record of leading Quote-to-Cash transformations end to end — opportunity through revenue recognition
• Experience applying AI on the Salesforce platform — Agentforce, Einstein, or comparable LLM-powered capabilities — to drive real productivity gains
• Track record of building and managing teams of architects, developers, admins, and analysts, including managing managers
• Deep technical fluency in Salesforce architecture — able to challenge and direct senior architects credibly
• Broad technical fluency beyond Salesforce — comfortable making informed architectural decisions across integration patterns, data platforms, identity, and adjacent SaaS systems
• Strong grasp of modern enterprise architecture concepts — APIs and event-driven integration, cloud platforms (Azure, AWS), data warehousing, and security and identity at scale
• Proven success partnering with C-suite and SVP-level GTM and Finance stakeholders
• Experience owning multi-million-dollar platform budgets, vendor negotiations, and SI partner relationships
• Discipline around cost/benefit analysis, RFP/RFI processes, and translating business needs into sustainable technology decisions
• Strong delivery and operating rigor — roadmap, OKRs, release governance, incident management
• Excellent executive communication and stakeholder management skills

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range

$201,420 - $322,272 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Some roles may also require legal eligibility to work in a firearms environment.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail] .

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.