Senior Director, Delivery Center Strategy & Integration

Grant Thornton; Melville (NY); Hybrid; USD 188,000 - 313,000; Full time

Job summary

Grant Thornton seeks a Senior Director of Delivery Center Strategy & Integration to build and scale its GDC ecosystem across EMEA, APAC, and LATAM. The role focuses on strategy, service catalogs, and workforce expansion to 10,000+ resources while driving adoption and governance across the network.

The ideal leader has extensive IT services experience, strong executive presence, and proven capability to partner with senior leadership to execute complex multi-region initiatives. Travel is expected.

Qualifications

• Bachelor's degree in IT, Business or related field.
• MBA preferred.
• 12+ years of IT service delivery, shared services, global operations, or managed services.

Responsibilities

• Lead development of the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers.
• Drive adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, reviews to communicate progress.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across centers.

Skills

Executive communication

Strategic leadership

Global delivery centers

Stakeholder management

Travel flexibility

English fluency

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to join the team. Approved office locations can be found below.

Role Overview

The Senior Director, Delivery Center Strategy and Integration plays a critical role in building, scaling, integrating and optimizing our Global Delivery Center (GDC) ecosystem across EMEA, APAC, and LATAM. This Sr. Director-level leader will establish the GDC Strategy, Service catalog across delivery centers, Location strategy, work placement guidelines with a strategic goal of growing the global delivery workforce to 10,000+ resources.

The leader would also drive GDC Adoption and Acceleration, stakeholder management and governance across firms/functions and oversee the portfolio execution of integration projects to drive standardization and consistency across delivery centers.

The ideal candidate is a seasoned IT services expert with proven experience building, scaling and integrating multi-region delivery centers, transitioning service portfolios, and driving operational excellence at scale. This role requires exceptional knowledge of global delivery center, communication, strong executive presence, and the ability to influence and collaborate with senior leadership across the organization.

Key Responsibilities

Global Delivery Center Strategy & Build and Integration

• Lead the development the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers. This includes developing GDC strategy, Service catalog outlining services delivered across centers, Location strategy to deliver the service catalog and Work placement guidelines across delivery center.

• Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.

• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.

• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.

• Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.

Qualifications & Experience

Required

• Bachelor's degree in IT, Business or another related field; MBA preferred.

• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.

• Proven track record in building, scaling and integrating global delivery centers across multiple regions.

• Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.

• Exceptional communication, presentation, and executive-level influencing skills.

• Should be a hands‑on leader with strategic thinking and a strong bias towards execution.

• Fluent and professional English—verbal and written.

• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.

• Experience in high‑growth environments with large‑scale ramp‑ups (500+ - 1000 resources).

• Ability to travel regularly, with international travel requirements.

Personal Attributes

• Strong executive presence with the ability to lead strategic discussions at the Director and Managing Director level.

• Highly collaborative, diplomatic, and influential—able to align diverse teams toward common goals.

• Structured, process‑oriented, and able to build scalable operational frameworks.

• Comfortable working in fast‑paced environments with aggressive growth targets.

• High degree of cultural awareness and ability to operate across multiple geographies.

The base salary range for this position is between $187,500 and $312,500. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.

About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans‑Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality‑driven professionals enjoying exceptional career‑growth opportunities and a distinctive cross‑border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

About the Team

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.

• Here, you are supported to prioritize your overall well‑life integration options that work best for you and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

• When it