Senior Director, Data Center Support Services

Oracle; Abilene (TX); On-site; USD 170,000 - 355,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Job summary

Oracle's Cloud Infrastructure division seeks a Senior Director of Data Center Operations to lead a major North America site in Shackleford, Texas. You will own the operating model, deploy scalable systems, and drive production operations at scale.

You will build and lead a ~250-person organization, partnering with engineering, infrastructure, supply chain, and capacity planning to enable rapid growth while maintaining reliability and cost discipline.

Qualifications

• Experience leading large-scale data center operations in cloud/infrastructure.
• Proven ability to design scalable operating models and processes.
• Strong systems/software mindset with automation, tooling, and data usage to drive performance.
• Demonstrated ability to scale organizations without proportional headcount growth.
• Experience building repeatable operating mechanisms across multiple sites.

Responsibilities

• Own and lead large-scale data center operations across one of Oracle's North America sites.
• Build operating model, systems, and organizational capabilities for a large footprint.
• Create scalable operations through automation, processes, tooling and data-driven decisions.
• Establish mechanisms to improve throughput, productivity, quality, reliability and speed.
• Oversee hardware deployment, break/fix, GPU rack deployment and inventory management.
• Drive NPI process strategy for new infrastructure products and deployment models.
• Establish spare parts and inventory capabilities to balance availability and cost.
• Collaborate with engineering, supply chain, construction, capacity planning and other teams.
• Develop leadership bench and organizational capabilities to support Oracle's growth.

Skills

Data center ops

Hyperscale experience

Automation mindset

Cross-functional leadership

Inventory management

Job description

Job Description

Senior Director, Data Center Operations

PLEASE NOTE THAT THIS POSITION IS LOCATED IN SHACKLEFORD, TEXAS

About The Business

At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for enterprises as a diverse team of creators and inventors. We operate with the speed and attitude of a start-up, combined with the scale and customer focus of one of the world's leading enterprise technology companies.

As OCI continues to expand its cloud and AI infrastructure footprint, the scale and complexity of our data center operations are increasing significantly. We are looking for an exceptional operations leader to build and lead the operating model required to support this growth across one of our large north America data center sites. This position will build and lead an organization of approximately 250 people

Responsibilities

• Own and lead large-scale data center operations across one of Oracle's North America 'Go Big' sites, spanning deployment and ongoing production operations.
• Build the operating model, systems, processes, and organizational capabilities required to run an increasingly large and complex data center footprint.
• Create a highly scalable operations environment where growth is enabled through better systems, automation, processes, tooling, and operating mechanisms - not simply through incremental headcount.
• Establish operating mechanisms that improve throughput, productivity, quality, reliability, and speed across the organization.
• Oversee technician organizations responsible for hardware deployment, break/fix activities, GPU rack installation, compute infrastructure connectivity, and customer deployment.
• Develop and drive the NPI process strategy, ensuring new infrastructure products, technologies, and deployment models can be introduced consistently and at scale.
• Establish world-class spare parts and inventory management capabilities that ensure required hardware is available where and when it is needed without creating unnecessary operational cost or complexity.
• Apply a strong software and automation mindset to data center operations, identifying opportunities to remove manual work, automate repeatable processes, and use systems and data to drive better operational decisions.
• Partner closely with engineering, infrastructure, supply chain, construction, deployment, capacity planning, and other cross-functional organizations to improve the end-to-end data center lifecycle.
• Develop the leadership bench and organizational capabilities required to support Oracle's continued infrastructure growth.

What you’ll bring

• Significant experience leading large-scale, people-intensive operations in data centers, cloud infrastructure, fulfillment, logistics, manufacturing, or another highly complex operational environment.
• Proven experience operating at hyperscale and building systems that allow organizations to grow significantly without increasing headcount proportionally.
• Demonstrated ability to design operating models that manage work, capacity, throughput, productivity, quality, and performance systematically rather than relying primarily on organizational hierarchy or additional staffing.
• A strong systems and software mindset, with a track record of using automation, tooling, data, and process engineering to improve operational performance.
• Deep experience building repeatable operating mechanisms and scalable processes across multiple sites or large distributed organizations.
• Strong understanding of data center hardware operations, including hardware deployment, break/fix, compute infrastructure, GPU rack deployment, inventory, spare parts, and repair operations.
• Technical depth sufficient to engage effectively with engineering and infrastructure teams and understand the operational implications of evolving compute and GPU architectures.
• Experience managing infrastructure through multiple stages of its lifecycle, from deployment and introduction of new technology through steady-state operations, repair, replacement, and retirement.
• Experience developing or scaling new product introduction (NPI) processes in a complex infrastructure or hardware environment.
• Ability to distinguish between problems that require additional resources and problems that should be solved through better systems, processes, automation, or organizational design.
• Bias for action and strong focus on measurable results.

Ability to excel in a fast-paced environment characterized by significant growth, technical complexity, and rapidly evolving business requirements.

Qualifications

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $169,800 - $355,400 per year. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M5

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.