Senior Director, Crisis & Reputation Communications

Starbucks; Seattle (WA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition coverage

Paid vacation

Holiday pay

Personal days

Bean Stock equity

Disability insurance

Backup care

DACA reimbursement

Job summary

Starbucks is seeking a Director of Crisis and Issues Communications to lead high-profile reputation work, risk mitigation, and rapid response across external and internal audiences.

You will partner with Legal, Partner Resources, Coffeehouse Operations, Government Affairs and Investor Relations to shape messaging, develop playbooks, and build a scalable issues-response capability while guiding senior leaders through complex business challenges.

Qualifications

• 10+ years of experience in crisis and issues communications from consumer brand, retail, political campaigns or similar high-profile, high-volume organizations.
• Proven experience in influencing perceptions through deep media relations and navigating a fast-moving social media landscape.
• Proven experience in leading cross functional teams to solve complex problems with urgency, including leading up to top organizational leadership.

Responsibilities

• Lead a small team responsible for communications strategy and response for issues that could impact the business or trust in Starbucks.
• Advise Leaders Through Complex Business Challenges as a trusted communications counselor to cross-functional leaders.
• Build and lead the company's issues response capability with scalable processes and playbooks.

Skills

Crisis communications

Media relations

Leadership

Cross-functional leadership

Strategic thinking

Job description

Starbucks is seeking a Director of Crisis and Issues Communications to lead high-profile reputation work, risk mitigation, and rapid response across external and internal audiences.

You will partner with Legal, Partner Resources, Coffeehouse Operations, Government Affairs and Investor Relations to shape messaging, develop playbooks, and build a scalable issues-response capability while guiding senior leaders through complex business challenges.