Senior Director, CPM Transformation & Sales Digital Products

McKesson; Irving (TX); On-site; USD 185,100 - 308,500; Full time

Job summary

McKesson seeks a Senior Director, CPM Transformation & Sales Digital Products to lead the Customer Performance Management transformation and to serve as Technology Service Leader for the Sales Digital Products portfolio. You will drive enterprise technology delivery across CRM, CLM, data platforms, and AI-enabled automation, aligning with USPD's commercial goals.

This role partners with the Transformation Office and executives, manages budgets and risks, and mentors a team of Technology Service

Qualifications

• 10+ years of progressive experience leading enterprise technology transformation.
• Experience delivering large-scale technology programs with cross-functional teams.
• Healthcare, pharmaceutical, distribution, or other regulated industry experience preferred.
• Bachelor’s degree in a related field; Master’s preferred.

Responsibilities

• Own end-to-end technology delivery for CPM transformation across scope, schedule, budget, quality, and business outcomes.
• Translate strategy into an integrated technology roadmap and execution plan (CLM, AI automation, data analytics, incentives).
• Provide technology leadership for CPM solution delivery; collaborate with Enterprise Architecture for scalable, secure solutions.
• Lead cross-functional teams to deliver strategic transformation objectives; manage governance and investments.
• Communicate program health and strategic recommendations to executive leadership.
• Build and maintain the technology service management for Sales Digital Products; monitor service health and customer satisfaction.

Skills

Enterprise transformation

Governance

AI technologies

Executive communication

Cross-functional leadership

Education

Bachelor's degree in CS/IS/Engineering/Business

Master’s degree preferred

Tools

CRM

CLM

Data platforms

Job description

Job Title

Senior Director, CPM Transformation & Sales Digital Products

Position Summary

The Senior Director, CPM Transformation & Sales Digital Products is accountable for delivering NAPD's Customer Performance Management (CPM) transformation and serving as the Technology Service Leader for the Sales Digital Products portfolio. Reporting within the NAPD MT Transformation Office, this role leads enterprise technology delivery across strategic commercial transformation initiatives, ensuring technology investments are executed successfully and deliver measurable business value. The CPM program is a multi-year technology transformation spanning Contract Lifecycle Management (CLM), AI-enabled automation, Data Engineering & Analytics, Global Customer Incentives (GCI), Rebates Waiver Governance, and enterprise systems integration. This leader provides executive oversight for technology delivery, governance, investment management, risk mitigation, and successful execution across all CPM workstreams. In addition, this role serves as the accountable Technology Service Leader for the Sales Digital Products portfolio, leading a team of Technology Service Managers responsible for CRM and sales-enabling technologies that support USPD's commercial organization. As a key member of the NAPD MT Transformation Office leadership team, this leader partners across Technology and the business to drive execution of strategic commercial transformation initiatives and advance the organization’s transformation objectives. Success in this role requires exceptional technology delivery leadership, executive stakeholder management, financial stewardship, and the ability to lead large-scale transformation initiatives while balancing strategic priorities with disciplined execution.

Key Responsibilities

CPM Transformation

• Own end-to-end technology delivery for the Customer Performance Management (CPM) transformation, ensuring successful execution across scope, schedule, budget, quality, and business outcomes.
• Translate business strategy into an integrated technology roadmap and execution plan spanning Contract Lifecycle Management (CLM), AI-enabled automation, Data Engineering & Analytics, Global Customer Incentives, Pricing, and enterprise integration initiatives.
• Provide technology leadership for CPM solution delivery, partnering with Enterprise Architecture to ensure scalable, secure, and integrated technology solutions that support long-term business objectives.
• Lead cross‑functional technology delivery across engineering, architecture, infrastructure, data, security, business, and vendor teams to deliver strategic transformation objectives.
• Establish executive governance for the CPM transformation, providing oversight of program execution, technology investments, risks, dependencies, financial performance, and business value realization.
• Communicate program health and strategic recommendations to executive leadership.

Sales Digital Products Service Ownership

• Serve as the accountable Technology Service Leader for the Sales Digital Products portfolio.
• Lead, coach, and develop a team of Technology Service Managers responsible for the operational health, lifecycle management, and continuous improvement of the Sales Digital Products portfolio.
• Build a high‑performing Technology Service Management organization through talent development, succession planning, and continuous capability improvement.
• Own the technology roadmap, lifecycle management, investment planning, and modernization strategy across the portfolio.
• Ensure service reliability, operational excellence, and continuous improvement while monitoring service health, platform performance, and customer satisfaction.
• Build strong partnerships across Technology and Business organizations, influencing executive stakeholders and aligning technology investments with business priorities.

Minimum Job Qualifications (Knowledge, Skills, & Abilities)

• Expertise in leading enterprise technology transformation initiatives from strategy through execution.
• Strong technology delivery governance, financial management, and risk management skills.
• Deep knowledge of enterprise applications, systems integration, data platforms, and AI-enabled technologies, with the ability to evaluate technical risk and influence solution direction.
• Ability to lead cross‑functional teams and influence executive stakeholders in a matrixed environment.
• Strong strategic thinking, problem‑solving, and decision‑making capabilities.
• Excellent executive communication, collaboration, and relationship management skills.
• Demonstrated leadership, coaching, and talent development abilities.

Business Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field; Master’s degree preferred.
• Typically requires 10+ years of progressive experience leading enterprise technology transformation initiatives.
• Experience delivering large‑scale technology programs involving cross‑functional teams, vendors, and enterprise platforms.
• Experience delivering enterprise technology solutions supporting commercial capabilities such as Contract Lifecycle Management (CLM), CRM, Pricing, Rebates, Customer Performance Management, systems integration, data platforms, and AI-enabled automation.
• Healthcare, pharmaceutical, distribution, or other regulated industry experience preferred.

Physical Requirements

General Office Demands

Relocation assistance / allowance is not budgeted for this position

Relocation assistance / allowance is not budgeted for this position.

Our Base Pay Range for this position

$185,100 - $308,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

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