Senior Director, Content and Audience Strategy

Amgen SA; United States; Remote; USD 250,000 - 350,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Stock options

Discretionary bonus

Flexible work model

Paid time off

Job summary

Amgen seeks a Senior Director of Content and Audience Strategy to define and lead enterprise content and audience strategy across commercial and stakeholder engagement channels. This leader will translate complex business needs into scalable, governance-compliant content solutions and build a high-performing team.

The role partners across business and transformation stakeholders to create audience-driven roadmaps, establish governance frameworks, and drive measurable business outcomes through

Qualifications

• Requires senior leadership in content strategy and transformation initiatives.
• Experience building enterprise-level governance and content standards.
• Strong collaboration with cross-functional partners across marketing, legal, medical, and regulatory review.

Responsibilities

• Define and lead enterprise content and audience strategy across channels.
• Build and sustain content governance, taxonomy, and metadata standards.
• Represent content strategy in executive forums and transformation governance.
• Partner with business, portfolio leads, and digital product teams to deliver audience-driven roadmaps.

Skills

Content strategy

Audience analytics

Stakeholder management

Team leadership

Governance

Education

MBA or related

Master's degree

Bachelor's degree

Tools

CMS platforms

Taxonomy & metadata governance

Customer data platforms

Marketing automation tools

Job description

Live

What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Senior Director, Content and Audience Strategy to define and lead enterprise content and audience strategy across commercial and stakeholder engagement channels. This leader will translate complex business needs and transformation initiatives into scalable, personalized, and governance-compliant content solutions.

The Senior Director will build and lead a high-performing content and audience strategy function, bringing together content strategy, audience analytics, production, taxonomy, metadata, governance, and stakeholder management. The role will partner with business and portfolio leads, digital product managers, and transformation stakeholders to turn business use cases into audience-driven content strategies and coordinated, multi-channel roadmaps.

This leader will establish the standards, operating models, and governance frameworks needed to connect audience needs with content production capabilities, channel requirements, brand messaging, regulatory expectations, and measurable business outcomes. The role will also oversee content production strategy and external partner relationships, while guiding the integration and adoption of taxonomy, metadata, content management, and audience intelligence capabilities across the enterprise.

The Senior Director will represent content and audience strategy in executive forums and transformation governance, creating clear decision materials, surfacing dependencies and risks, and helping teams sustain momentum through complex, multi-year change.

Key Responsibilities

Content and Audience Strategy

• Lead a high-performing content and audience strategy function with strong capabilities in content strategy, audience analytics, and stakeholder management.
• Structure, hire, develop, and performance-manage the content and audience strategy team.
• Partner with business leads, portfolio leads, digital product managers, and transformation stakeholders to translate business use cases into audience-driven content strategies and multi-channel content roadmaps.
• Develop an integrated content architecture that connects audience needs, production and channel capabilities, brand messaging, regulatory requirements, and measurable business outcomes.
• Assess content operational maturity, production complexity, technology readiness, governance requirements, and transformation dependencies for content-driven initiatives.
• Set enterprise standards for audience segmentation, content strategy, and content governance.

Content Production Leadership and Oversight

• Define production strategies and roadmaps aligned with content priorities and audience engagement plans.
• Establish reusable content standards, governance frameworks, and quality assurance processes that support brand consistency, regulatory compliance, and efficient medical and legal review.
• Partner with creative, marketing operations, medical, legal, compliance, privacy, brand, and digital teams to ensure content is brand-aligned, compliant, and production-ready.
• Oversee channel-specific content production requirements and templates for HCP, patient, customer, and internal stakeholder audiences.
• Manage relationships with external creative agencies, translation services, production vendors, and platform partners; establish service levels, quality standards, and cost benchmarks.

Taxonomy and Metadata Leadership and Oversight

• Define the strategic direction for enterprise taxonomy frameworks that classify content, audiences, channels, and business domains in alignment with commercial strategy and transformation initiatives.
• Provide guidance on metadata standards and governance requirements, and oversee their implementation and maintenance across content systems.
• Guide the integration of taxonomy and metadata into content management systems, customer data platforms, and marketing automation tools, working with technology partners as needed.
• Monitor taxonomy and metadata quality through regular reviews and reporting, identify improvement opportunities, and hold the team accountable for continuous improvement.
• Lead and develop the taxonomy and metadata management team, ensuring it has the skills, tools, authority, and support to maintain enterprise standards and respond to evolving business needs.

Transformation Adoption and Governance

• Drive enterprise adoption of content platforms, content management systems, taxonomy and metadata standards, and audience intelligence tools by communicating their value and setting clear expectations.
• Own and maintain the portfolio transformation roadmap, including dependencies, milestones, risks, and budget tracking.
• Represent content and audience strategy in governance forums with business leads, portfolio leads, digital product managers, and transformation stakeholders; surface decisions, elevate blockers, and document progress.
• Manage cross-pillar interdependencies and help teams anticipate upcoming needs and risks.
• Build and execute communication strategies that support enablement across groups, including role clarity, onboarding, and workflow integration.
• Coordinate with key partners to support delivery accountability and value realization.
• Track and report on planned milestones, and maintain the future-state strategic vision, milestones, workforce strategy inputs, and investment projections.

Executive Communication

• Represent content strategy in executive forums, portfolio reviews, and transformation governance discussions.
• Guide the transformation narrative to sustain organizational momentum and leadership confidence.
• Create executive-ready decision materials that clearly communicate strategic options and business impact.
• Lead stakeholder readiness planning across business, technology, and measurement groups to support adoption of new ways of working.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The leader we seek is an experienced, audience-centric strategist who can connect content, data, technology, and business transformation. They bring the judgment to set enterprise direction, the ability to build and develop strong teams, and the influence to align senior stakeholders across a complex, matrixed organization.

Basic Qualifications

• Doctorate degree and 5 years of experience in marketing technology, digital transformation, or enterprise program management; OR
• Master’s degree and 8 years of experience in marketing technology, digital transformation, or enterprise program management; OR
• Bachelor’s degree and 10 years of experience in marketing technology, digital transformation, or enterprise program management; OR
• Associate’s degree and 14 years of experience in marketing technology, digital transformation, or enterprise program management; OR
• High school diploma / GED and 16 years of experience in marketing technology, digital transformation, or enterprise program management.

Preferred Qualifications

• 12 or more years of progressive experience in marketing technology, digital transformation, or enterprise program management, including at least five years at the Senior Director level or above.
• Proven track record leading large-scale transformations within complex, matrixed organizations.
• Deep experience in organizational adoption for technology-driven transformations, including executive communications and stakeholder readiness.
• Demonstrated ability to translate business strategy into technology requirements, and technology considerations into business recommendations.
• Strong command of data strategy, taxonomy, metadata governance, and enterprise data management principles.
• Experience decomposing complex, cross-functional marketing initiatives into clear workstreams, content roadmaps, and operating models.
• Healthcare, biotech, or pharmaceutical industry experience, with an understanding of medical, legal, and regulatory review processes and HCP and patient engagement requirements.
• Advanced degree in Marketing, Communications, Business, or a related field; MBA or equivalent business education.
• Demonstrated ability to lead through influence in highly matrixed, cross-functional environments and build trust across diverse stakeholder groups.
• Comfortable operating in fast-moving, ambiguous transformation environments; brings a builder’s mindset and the resilience to sustain momentum across multi-year programs with evolving priorities.
• Deep understanding of content management systems, customer data platforms, audience segmentation, and marketing automation platforms.
• Experience enabling offshore or nearshore capability centers in India or similar global enterprise settings.
• Strong executive communication skills, including the ability to create clear recommendations and decision materials for senior leaders.
• Strong team leadership skills, including experience hiring, developing, and managing multidisciplinary teams.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodation to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.