Senior Director-Community Integration and Transition Services (Full Time, Remote, North Carolina Based)

Alliance Health

Morrisville (NC)

Hybrid

USD 138,000 - 176,000

Full time

24 hours ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Retirement plan

Hybrid/remote options

Paid time off

Job summary

Alliance Health is seeking a Senior Director, Community Integration and Transition to lead statewide efforts for Transition to Community Living (TCL) and Community Health Worker models. The role emphasizes strong stakeholder partnerships, data-driven decisions, and coordinated transitions across departments.

The position supports a primarily remote schedule with occasional in-office gatherings. You will guide program development, ensure DOJ settlement alignment, and work with DHHS/state partners

Qualifications

Master’s degree in Human Services, Social Work, Public Health, or a related field from an accredited college/university.
Five years of progressive experience with behavioral health population transition services and five years of progressive management experience.
Clinical licensure is preferred.

Responsibilities

Oversee Unit Operations and set vision, policies, and data expectations for TCL and Community Health Worker models.
Coordinate messaging across teams to ensure consistency with goals and stakeholder needs.
Lead communication workstreams for major transitions and new program launches.
Prepare executives and external stakeholders with reports, briefings, and presentations.
Collaborate across departments to ensure compliant and timely implementation.

Skills

Program development

Olmstead Requirements

NC Olmstead Settlement Agreement

1915 service system

Leadership

MS Office

Communication

Conflict Resolution

Stakeholder relationships

Education

Master’s degree in Human Services, Social Work, Public Health, or related field

Job description

The Senior Director, Community Integration and Transition develops and implements best practices for Transition to Community Living (TCL), community services and supports, and Community Health Worker models for individuals with Serious Mental Illness and co-occurring disorders. This role develops high-quality teams and strong stakeholder partnerships to support in-reach, diversion, transition, and social determinants of health (SDOH) coordination that are essential to successful community-based living.

The position is responsible for developing clear messaging, aligning communication plans with organizational priorities, managing change-related communications, and supporting successful implementation of new programs, partnerships, workflows, and service models.

This role works collaboratively with Alliance leadership, operational teams, clinical and community partners, compliance, government affairs, and provider network staff to ensure transitions are well-coordinated, risks are identified, stakeholders are informed, and implementation activities are completed on time and with minimal disruption.

This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.

Responsibilities & Duties

Oversee Unit Operations

Partner with the Senior Vice President, Community Health and Integration to advance organizational strategy
Set vision, policies, procedures and data expectations for Transition to Community Living (TCL) and Community Health Worker models
Assign work, manage special projects, and recommend operational improvements
Oversee projects aligned with the DOJ Settlement Agreement, settlement sustainability plan and NC Olmstead Plan
Prepare reports with data, findings, and recommendations for executives, senior management, and external stakeholders
Standardize operations across counties, functions, and teams while addressing community-specific needs
Coordinate messaging across teams to ensure consistency, accuracy, and alignment with organizational goals, leadership direction, and stakeholder needs
Advise senior leaders on risks, stakeholder impacts, timing, sequencing, and change management considerations
Lead communication workstreams for major transitions, including new program launches, service model changes, contract changes, system implementations, and cross-functional initiatives
Prepare department leaders and subject matter experts for presentations, briefings, meetings, public-facing conversations, and partner engagement activities
Collaborate across internal departments and represent the organization with local and state partners

Manage and Develop Staff

Oversee, support, and coach the leadership staff for Transition Operations, Community Health and Data Analysis. and Data & Integrity Manager.
Ensure staff are trained in Alliance policies, procedures, and business processes
Identify training needs and provide coaching on technology, practice changes, and change management
Ensure TCL and Community Health Worker teams have the tools needed to perform their functions and support employees
Promote a culture of collaboration, accountability, responsiveness, transparency, and service excellence
Review and approve workflows and desk procedures; ensure staff understand roles and responsibilities
Build strong working relationships across departments to support consistent messaging, coordinated execution, and shared ownership of transition outcomes
Perform other duties as assigned

Develop and Monitor Quality Transition to Community Living (TCL) Community and Community Health Worker Models

Serve as a trusted communication liaison among Alliance leadership, internal departments, providers, community partners, DHHS, and other external audiences
Work with DHHS and state partners to support successful outcomes for the DOJ Settlement Agreement, Settlement agreement sustainability plan and NC Olmstead Plan
Monitor outcomes across all phases of TCL to support comprehensive, integrated care during and after the settlement period
Submit required TCL and post TCL, NC Olmstead Plan, and Community Health Worker model reporting accurately and timely
Collaborate across internal departments to improve workflows, procedures, and organizational outcomes
Assess key performance indicators, productivity metrics, quality outcomes, timeliness standards, and program deliverables
Ensure compliance with contractual requirements and develop risk-mitigation strategies as needed
Establish team metrics and feedback mechanisms to assess effectiveness, understanding, readiness, and adoption

Minimum Requirements-

Education & Experience

Required:

Master’s degree in Human Services, Social Work, Public Health, or a related field from an accredited college/university and five (5) years of progressive experience with behavioral health population transition services, with at least five (5) years of progressive management experience.

Preferred:

Clinical licensure is preferred.

Knowledge, Skills, & Abilities

Knowledge of and experience with Program development
Knowledge of and experience with Olmstead Requirements
Knowledge of the NC Olmstead Settlement Agreement
Knowledge of the 1915 service system.
Ability to develop, lead, manage and report on complex multisystem projects
Proficiency in MS Office (Word, Excel, PowerPoint, & Outlook)
Excellent skill in communicating, both verbally and in writing.
Excellent Conflict Resolution skills
Excellent Leadership skills
Ability to establish and maintain effective working relationships with internal and external stakeholder

Salary Range

$138,343 - $176,387/Annual

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity

An excellent fringe benefit package accompanies the salary, which includes: