Senior Director, Commercial Operations: Build & Scale

Skillsoft; United States; Remote; USD 215,000 - 235,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Job summary

Skillsoft seeks a Senior Director, Commercial Operations to design and own end-to-end commercial processes for pricing, deal desk, contracts and RFPs. This hands-on build-then-operate role sits at the center of our expanding commercial function.

Based on the East Coast (Boston preferred), the position requires 12+ years of transformation experience, CPQ know-how, and leadership of a team. Travel up to 20% is expected, with base salary in the 215k–235k range.

Qualifications

• 12+ years of strategic transformation experience with analytics in SaaS or PaaS environments.
• 2+ years leading a team and driving outcomes
• Hands-on process & technology business experience
• Robust knowledge of the Commercial-space with exposure to deal desk, contracts, pricing systems, as well as Configure, Price, Quote (CPQ)
• Strong modeling and analytics ability with change execution in live operations
• Polished written and verbal communication & collaboration skills with Executive Presentation skills
• Location: Boston, MA or East Coast with the ability to travel up to 20%

Responsibilities

• Assess end-to-end commercial processes, policies, and resources across the deal lifecycle, and design and document the future state, including pricing, discount, and conversion analytics.
• Define enabling systems requirements and support implementation across CPQ, approval workflows, and contract lifecycle, with AI as a radical enabler of process speed and productivity.
• Support pilots in live operations and refine designs based on results; may flex across adjacent initiatives early before moving full-time into the function.
• Responsible for owning and running core commercial processes within the function as process owner and subject‑matter expert, managing exception handling and driving continuous improvement in speed and quality.
• Deliver ongoing pricing, discount, and deal data evaluations that inform commercial decisions and policy.

Skills

Strategic transformation

Team leadership

CPQ / contract lifecycle

Pricing analytics

Change management

Executive communication

Education

MBA or Advanced Degree

Tools

CPQ

Contract management

Job description

Skillsoft seeks a Senior Director, Commercial Operations to design and own end-to-end commercial processes for pricing, deal desk, contracts and RFPs. This hands-on build-then-operate role sits at the center of our expanding commercial function.

Based on the East Coast (Boston preferred), the position requires 12+ years of transformation experience, CPQ know-how, and leadership of a team. Travel up to 20% is expected, with base salary in the 215k–235k range.