Senior Director, Commercial Operations

Abbott; Chicago (IL); On-site; USD 190,000 - 380,000; Full time

Job summary

Abbott is seeking a Senior Director of Commercial Operations and Enablement to partner with the US Commercial leadership and shape strategy across sales, marketing, pricing, contracting, and enablement.

You will oversee transformation of the commercial infrastructure, governance, and performance management, drive revenue growth, and prepare the organization for major product launches and market shifts. Collaboration and data-driven insights are essential to success.

Qualifications

• Bachelor's degree in relevant field required.
• Minimum 15 years of progressively responsible commercial experience.
• Experience leading cross-functional commercial teams.
• Strong strategic planning and commercial financial acumen.
• Proven ability to drive revenue growth and market share.
• Ability to develop future commercial leaders.
• Results-driven with cross-functional influence.
• CRM product and business process knowledge.
• Excellent written and verbal communication.

Responsibilities

• Translate strategy into an integrated commercial execution framework.
• Develop scalable commercial infrastructure for current and future growth.
• Oversee performance management: forecasting, reviews, KPI governance.
• Ensure readiness for major product launches and market expansions.
• Improve customer experience, sales productivity, and effectiveness.
• Lead US Commercial Training to build capabilities and engagement.
• Oversee Pricing & Contracting to capture value and drive growth.
• Champion data-driven decision making and continuous improvement.
• Lead cross-functional initiatives to improve analytics and best practices.
• Turn performance insights into sales strategy recommendations.

Skills

Strategic planning

Cross-functional leadership

Commercial operations

Sales & marketing coordination

CRM knowledge

Communication skills

Influence skills

Education

Bachelor's degree in relevant field

MBA or advanced degree

Tools

CRM systems

Pricing & contracting processes

Business intelligence tools

Job description

Job Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life‑changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description

The Senior Director, Commercial Operations and Enablement serves as a key strategic partner to the Divisional Vice President, U.S. Commercial Operations, helping shape commercial strategy, organizational priorities, investment decisions, and long‑range growth plans across the U.S. business, while also leading the teams providing operational support to the direct sales team. As a member of the Commercial Leadership Team, this leader directly leads Marketing, Pricing & Contracting, Commercial Excellence, Training, Business Intelligence, and Demand Planning, Technical Operations, Distribution, and Retail Sales. This role drives alignment across commercial functions to accelerate sustainable revenue growth, expand market share, improve profitability, and strengthen organizational effectiveness. Leveraging data, analytics, and market insights, the Senior Director influences enterprise‑wide decisions that enhance commercial performance and customer engagement. As a critical successor pipeline role for future senior commercial leadership positions, the individual is expected to operate with an enterprise mindset, lead through senior functional leaders, and play a pivotal role in shaping the future direction and growth of the U.S. commercial organization.

What You'll Work On

Lead the translation of business strategy into an integrated commercial execution framework that aligns sales, marketing, pricing, contracting, and enablement functions. Oversee the development of a scalable and high‑performing commercial infrastructure that supports both current business priorities and future growth ambitions. Own the commercial performance management operating system, including forecasting, business reviews, KPI governance and strategic planning, ensuring timely identification of performance gaps and implementation of corrective actions. Ensure organizational readiness for major product launches, market expansions, portfolio shifts, and evolving customer needs. Identify and implement opportunities to improve customer experience, sales productivity, and commercial effectiveness. Provide strategic leadership for the US Commercial Training function, ensuring the commercial organization possesses the capabilities, competencies, and customer engagement expertise required to translate the value of Abbott's Infectious Disease portfolio into measurable outcomes. Provide strategic oversight of Pricing & Contracting to ensure commercial strategies appropriately capture the value delivered by Abbott's Infectious Disease solutions while supporting sustainable growth, customer access, and profitability objectives. Champion a culture of accountability, data‑driven decision making, and continuous improvement. Lead cross‑functional commercial initiatives that improve customer access, enhance business intelligence and analytics capabilities, and establish scalable best practices across sales and marketing. Translate commercial performance insights into actionable recommendations for sales strategy, KPI development, field execution, sales management and organizational capability building.

Required Qualifications

• Bachelor's degree in relevant field
• Minimum 15 years of progressively responsible commercial experience, with demonstrated leadership across multiple commercial disciplines such as sales, marketing, commercial operations, pricing/contracting, analytics or business planning.
• Demonstrated success leading leaders and building high‑performing, cross‑functional commercial teams.
• Strong strategic planning and commercial financial acumen.
• Proven experience building and implementing business strategies that result in revenue and/or share gain
• Demonstrated ability to develop future commercial leaders.
• Results‑driven with ability to influence and effectively interact with cross‑functional teams
• Creative problem solver with strong interpersonal skills with capacity to work across boundaries using formal and influence skills
• CRM product and business process knowledge
• Excellent communication skills in both written and presentation methods

Preferred Qualifications

• MBA or advanced degree
• Prior P&L or significant commercial financial responsibility
• Experience leading large‑scale product launches or portfolio transformations
• Demonstrated experience with sales force effectiveness, commercial analytics and CRM‑enabled execution
• Experience operating in complex healthcare markets with sophisticated pricing, contracting and customer access dynamics
• Experience leading through other senior leaders

Compensation

The base pay for this position is $190,000.00 – $380,000.00. In specific locations, the pay range may vary from the range posted.

Job Details

Job Family: Sales Support & Administration

Division: ID Infectious Disease

Location: United States > Lake Forest : J55

Work Shift: Standard

Travel: Yes, 25 % of the Time

Medical Surveillance: Not Applicable

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Keyboard use (greater or equal to 50% of the workday)

Equal Opportunity Employer

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About Abbott

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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