Senior Director, Chief Operating Officer, Maestro

100 Salesforce, Inc.; Indiana (PA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Director to serve as Chief Operating Officer for the AI Labs business. You will coordinate go-to-market teams (Sales, Customer Success, Partners, Professional Services) and transform a promising product into a single repeatable motion with strong governance.

On day one you’ll build the machinery and lead a small, senior operations team. You will own the internal rollout end-to-end, establish a cadence for reviews, maintain the single truth for business metrics, and

Qualifications

• 12+ years of experience in business operations, sales operations, strategy and operations.
• Experience leading cross-functional motions spanning multiple teams.
• Proven ability to build and execute an operating plan and cadence.
• Ability to influence senior leaders across sales, success, services, product, finance and legal.
• Demonstrated capability to turn a plan into execution with clear ownership and results.

Responsibilities

• Coordinate across all go-to-market teams including Sales, Success, Partners and Professional Services.
• Own the operating plan that spans Sales, Success, Partners, and Professional Services.
• Ensure clear rules of engagement, ownership, and no gaps between teams.
• Lead internal rollout end-to-end: deployment, users, metrics and rapid iteration.
• Run weekly, monthly, and quarterly reviews and turn reviews into decisions.
• Maintain a single truth for business metrics, with clear links between results and estimates.
• Prepare the path with legal, security, deal desk, and customer paperwork ahead of demand.
• Bring new teams, tools and capabilities into one roadmap and plan.
• Build and lead a small senior operations team with wide scope.

Skills

Cross-functional command

People management

Internal deployment

Influence

Executive partnership

Education

Bachelor's degree or equivalent

Tools

Salesforce platform familiarity

Job description

Job Category Operations Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

AI Labs is building an emerging product that changes how Salesforce itself gets built and run. The fastest way to prove it works is to run it on ourselves first. Salesforce is customer zero. We are looking for a Senior Director to serve as Chief Operating Officer for this business. You coordinate every go to market team that touches the product: Sales, Customer Success, Partners, and Professional Services. Four organizations, one plan, one cadence, one set of numbers. Your job is to turn a promising product and four willing teams into a single repeatable motion, and to make Salesforce the first and best reference for what it does. This is a build role. On day one there is a business to run and very little machinery to run it with, and you are the person who builds the machinery.

Responsibilities

• Coordinate across all go to market teams.


• Own the operating plan that spans Sales, Success, Partners, and Professional Services.


• Clear rules of engagement, clear ownership, no duplicate coverage, no gaps between teams.


• Make Salesforce customer zero.


• Own the internal rollout end to end: where we deploy first, who uses it, what we measure, and how quickly we fix what we find. Our own results become the proof the field sells with.


• Run the operating cadence. Weekly, monthly, and quarterly reviews across pipeline, adoption, delivery, and internal rollout. Make every review a decision meeting, not a status meeting.


• Own the numbers. One version of the truth for the business, sourced and current, with a clear line between measured results and estimates. These are the figures we take to Finance and to our executive sponsors.


• Clear the path. Keep legal, security review, deal desk, and customer paper ahead of demand so that nobody waits on process to build with a customer.


• Land what we bring in. Bring new teams, tools, and acquired capabilities into one plan, one roadmap, and one set of measures. Land the people as carefully as the technology.


• Team. Hire and lead a small, senior operations team. Few people, high judgment, wide scope.

Required Experiences & Skills

• Experience. 12+ years in business operations, sales operations, strategy and operations


• Cross functional command. You have run a motion that spanned sales, post sale, services, and partners at the same time, and you got four leaders to run the same play. Zero to one. You have built an operating plan and a cadence for a business that did not have one, inside a company large enough to have opinions about both.


• People management. 5+ years leading teams, including senior individual contributors.


• Internal deployment. You have driven an internal rollout of a product or system at scale, and you know the difference between a launch and adoption.


• Claim discipline. You distinguish a measured result from an anecdote, and you say which is which before anyone asks. Your executive figures survive scrutiny.


• Influence. You are a trusted partner to senior leaders across Sales, Success, Services, Product, Finance, and Legal, and you build agreement without formal authority.

Preferred

• Salesforce platform familiarity.


• Experience operating a consumption based business.


• Experience supporting an acquisition integration.

Education

Bachelor's degree or equivalent relevant experience required.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.