Senior Director, Business Platform Strategy & Operations

MSD Malaysia; Northern (KY); Hybrid; USD 173,000 - 273,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Comprehensive benefits

Hybrid work environment

Job summary

Merck & Co., Inc. in Rahway, NJ and North Wales, PA, is seeking a Senior Director to own Regulatory Platform Operations & Strategy. You will guide a cross-functional team, manage platform lifecycle, and ensure compliance across RIIM tools while driving value realization.

Lead governance, analytics, and change management in a global demand context, with 25% travel. A strategic leader with deep regulatory and IT integration experience is required.

Qualifications

• 10+ years in regulatory operations or equivalent.
• 5+ years leading hybrid teams of employees, contractors, and vendors.
• Significant experience with Veeva RIM operations and regulatory systems.
• Ability to translate strategy into scalable, measurable outcomes.

Responsibilities

• Oversee end-to-end Regulatory Platform Operations & Optimization.
• Govern platform lifecycle, releases, and cross-system coordination.
• Ensure governance, compliance, and risk mitigation across RIIM tools.
• Lead budget, vendor contracts, and workforce planning for subunit.

Skills

Regulatory Strategy

Executive Communication

Stakeholder Management

People Leadership

Hybrid Leadership

Education

BA/BS in Science/Business/IT

MS or equivalent

Tools

Veeva RIM

Analytics Tools

Job description

## Senior Director, Business Platform Strategy & OperationsApply: Hybrid: USA - Pennsylvania - North Wales (Upper Gwynedd): USA - New Jersey - Rahway: Full time: Posted Today: End Date: October 13, 2026 (5 days left to apply): R414438**Job Description**Reporting to the **Regulatory Innovation & Information Management (RIIM)** Department Lead, this strategic leadership position oversees the end-to-end operations and management of an assigned sub-unit. As an active member of the **RIIM Leadership Team**, the role collaborates closely with department leadership to define, execute, and govern a harmonized Regulatory digital strategy. The incumbent leads a cross-functional workforce of internal employees, contractors, and external vendors to drive day-to-day business systems, operational processes, and innovative capabilities while ensuring strict regulatory compliance, quality governance, and proactive risk mitigation. Additionally, this leader maintains full operational accountability for subunit financial management—including vendor contracts, purchase orders, and budget administration—as well as talent acquisition and workforce planning.**Responsibilities:****Regulatory Platform Operations & Optimization*** Act as a horizontal platform integrator across RIIM business systems, driving consistency and interoperability* Drive platform lifecycle management, including releases, enhancements, and cross-system coordination* Maintain governance frameworks to ensure consistency, compliance, and performance* Partner with RIIM Business System Owners (BSOs), business stakeholders, IT and external vendors (e.g., Veeva) to shape platform roadmap, AI capabilities, and innovation priorities* Ensure platforms are optimized for scalability, usability, and regulatory compliance* Ensure integration and alignment across systems, data, and processes* Accountable for Regulatory systems Business Continuity Plans (BCP), including annual readiness, scenario planning, and incident coordination* Lead a centralized capability for systems adoption, user analytics, and insights generation* Define and monitor KPIs for systems usage, adoption, and value delivery* Use analytics to: Identify adoption gaps and drive targeted interventions, Quantify ROI from digital initiatives, Inform prioritization of enhancements and investments* Enable data-driven continuous improvement, leveraging automation and AI where applicable* As applicable provide Business System Ownership (BSO) for cross-cutting RIIM tools and capabilities (e.g., IPV Dashboard, Veeva AI solutions)**GRACS Digital Strategy Execution & System Communications*** Help translate GRACS Digital Strategy into execution* Lead coordinated system communications, release readiness, and change enablement* Ensure consistent stakeholder engagement and alignment across functions and regions* Help drive a cohesive, user experience across regulatory platforms**GRACS Process–System Integration*** Ensure system capabilities and constraints support the designed process* Support the Global Process Owner model**Education:*** BA or BS in Scientific, Business Operations, or Information Technology related degrees; minimum MS or equivalent**Required Experience and Skills:*** 10+ years working within a Regulatory operations role* 5+ years of leading teams and a hybrid organization of employees, contractors, and vendors.* Significant experience in Veeva RIM operations* Experience with innovation strategy, implementation, and operations of digital solutions in a regulated environment* Expertise in regulatory capabilities, operations, and business processes* Strong experience in working closely with Functional Business area users, IT, Finance, HR, and vendors* Ability to drive Corrective Action and Preventive Actions (CAPAs)/Non-Compliance Investigation Report (NCIRs) resolutions, Partner audits and Health Authority Inspections* Ability to represent the organization at internal and external forums on RIM related topics* Executive presence (writing and oral presentation)* Demonstrated collaborative skills and ability to work in cross-functional and international environments* Solid knowledge of regulatory processes, with a technology-process optimization mindset* Demonstrated ability to recruit, train, and develop staff, to motivate others and drive continuous improvement* Flexibility to operate in a matrix-managed environment and to support staff in that same environment* Strategic Execution – Translates strategy into scalable, measurable outcomes* Operational Excellence – Ensures disciplined, efficient, and compliant system operations* Value Realization – Demonstrates measurable impact from technology investments* Drives Transformation – Leads large-scale change through digital, data, and innovation**Required Skills:**Business Alignment, Business Process Design, Contingency Plan, Decision Making, Executive Presence, Governance Framework, Interpersonal Relationships, Investments Analysis, Legal Compliance, Negotiation, People Leadership, Project Appraisals, Project Development, Project Planning, Regulatory Affairs Management, Regulatory Communications, Regulatory Compliance, Regulatory Experience, Regulatory Processes, Stakeholder Engagement, Stakeholder Management, Strategic Planning, Strategic Thinking, Strategy Deployment**Preferred Skills:**Current Employees apply HERECurrent Contingent Workers apply HERE**US and Puerto Rico Residents Only:**Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA SupplementWe are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$173,200.00 - $272,600.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:**No relocation**VISA Sponsorship:**No**Travel Requirements:**25%**Flexible Work Arrangements:**Hybrid**Shift:**Not Indicated**Valid Driving License:**No**Hazardous Material(s):**n/a**Job Posting End Date:**10/13/2026**\\*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.