Senior Dining Services Director

Compass Group USA; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

EAP

FSAs

Personal Leave

Job summary

Flik Hospitality Group in New York, NY is seeking a Senior Director of Dining Services to lead four on-site retail outlets and pantry operations. You will oversee two salaried managers and about 50 hourly associates, driving operational excellence while serving as the primary client partner.

The role focuses on P&L, budgeting, talent development, safety, sanitation and service quality in a high-volume environment. A proactive, strategic leader is essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of proven leadership.
• 2–4+ years of direct foodservice ops management.
• Experience leading large teams and multiple managers.
• Union associates management preferred.
• Strong knowledge of P&L, budgets, inventory, labor, costs.
• Contract‑managed foodservice experience desirable.
• Excellent client relationships and leadership.

Responsibilities

• Provide overall leadership for four retail dining outlets and pantry operations.
• Lead and develop 2 salaried managers and ~50 hourly union associates.
• Oversee daily foodservice operations focusing on quality and hospitality.
• Maintain strong client relationships and drive profitability and budgeting.
• Direct safety, sanitation, and facility maintenance programs.
• Identify opportunities to improve guest experience and financial results.
• Foster collaboration across culinary, operations, pantry, retail, and client teams.
• Develop a proactive, forward-thinking dining program.

Skills

Leadership

P&L management

Client relations

Operations leadership

Education

Bachelor’s degree

Job description

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

As the Senior Director of Dining Services, you’ll lead a large, dynamic corporate dining operation overseeing four retail outlets, pantry operations, two salaried managers, and approximately 50 hourly union associates. This is a highly visible leadership opportunity for an experienced foodservice professional who can drive operational excellence, develop strong teams, and serve as a trusted partner to the client.

The operation is typically Monday through Friday, with hours of operation from 7:00 a.m. to 6:30 p.m., offering the opportunity to lead a complex, high-volume program in a primarily weekday environment.

The Senior Director of Dining Services is responsible for the overall success of the account, including daily operations, team leadership, client relationships, financial performance, talent development, and service excellence. This role requires a forward-thinking, proactive leader who can confidently serve as the face of the operation while developing a strong management team and maintaining exceptional standards.

Key Responsibilities:

• Provide overall leadership for four retail dining outlets and pantry operations.
• Lead and develop 2 salaried manager direct reports and approximately 50 hourly union associates.
• Oversee daily foodservice operations with a focus on quality, hospitality, efficiency, and consistency.
• Serve as the primary client partner and maintain strong relationships across departments.
• Manage account profitability, P&L, budgeting, purchasing, inventory, labor, and cost controls.
• Ensure food quality, presentation, and service consistently meet high standards.
• Recruit, coach, mentor, and develop management and hourly teams.
• Direct safety, sanitation, food safety, and facility maintenance programs.
• Identify opportunities to improve the guest experience, operational performance, and financial results.
• Foster strong relationships between culinary, operations, pantry, retail, and client teams.
• Bring a proactive, forward-thinking approach to continuously improving the dining program.

Preferred Qualifications:

• Bachelor’s degree or equivalent combination of education and professional experience.
• 5+ years of proven leadership experience.
• 2–4+ years of direct foodservice operational management experience.
• Experience leading large teams and multiple managers in a complex foodservice environment.
• Experience managing union associates strongly preferred.
• Strong knowledge of P&L, budgets, purchasing, inventory, labor, and cost controls.
• Strong understanding of food and catering trends, production, sanitation, presentation, and quality.
• Contract‑managed foodservice experience desirable.
• Exceptional client relationship, communication, and leadership skills.
• Forward-thinking, proactive, polished, and comfortable being the face of a high‑profile operation.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Flik Hospitality Group

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