Senior Digital Product Manager

U.S. Bank; New York (NY); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Senior Digital Product Manager to define and drive the digital strategy for corporate and commercial client lifecycle management. You will lead research, ideation, prioritization and delivery of digital capabilities and automation across channels.

The role involves engaging stakeholders bank-wide, leveraging OKRs, and delivering a best-in-class customer experience while balancing risk and compliance. A hybrid work model with in-office days is expected.

Qualifications

• Digital Product Management experience.
• Typically 8-10 yrs or more of experience.
• Experience collaborating with cross-functional teams across the bank.
• Knowledge of agile delivery lifecycle, Discovery, NSM, and OKRs.
• Ability to define and deliver digital product vision and strategy.

Responsibilities

• Prioritize building the right digital capabilities to maximize value for users and partners.
• Measure and optimize digital experiences for self-service and assisted interactions.
• Drive roadmap across products, platforms and capabilities for a unified experience.
• Engage stakeholders to align on vision, priorities and delivery plans.
• Support cross-channel integration (web, mobile, voice, in-person).
• Develop north star metrics linking business outcomes to customer value.

Skills

Digital Product Management

Stakeholder engagement

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Digital Product Managers at U. S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving economic, competitive, technological, and customer needs. This Senior Digital Product Manager will report to the head of Corporate Digital Servicing. This role will be responsible for contributing to the development and evolution of U.S. Bank’s long-term digital strategy for corporate and commercial customer lifecycle management. This leader will focus on researching, ideating, prioritizing, promoting, and delivering digital capabilities and automation to strengthen our ability to acquire, retain and service corporate clients. Additionally, this leader will regularly interact with stakeholders across the bank to discuss opportunities, strategic vision, roadmap prioritization, risks, and more.

Key Responsibilities

• Ensures a data-driven approach to prioritize “building the right thing” that maximizes results for both end users and internal business partners.
• Relentlessly focused on ongoing measurement and optimization of digital experiences that support seamless self-service and human-assisted customer interactions.
• Advocates for reusability of capabilities to drive cost-effective scale and speed to market.
• Leverage market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
• Vision includes definition of best-in‑class, future‑state user experience journey and role of experience in delivering competitive differentiation.
• Align digital product vision across other enabling functions to establish an integrated delivery roadmap.
• Regularly re‑evaluates priorities during planning to optimize capacity against user and business value creation.
• Leverages OKRs (Objectives and Key Results) to drive roadmap priorities.
• Integrate digital products, platforms and capabilities to drive business value through an enhanced user experience.
• Advocates for the reusability and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, risk / compliance adherence.
• Drives digital product development by actively managing the roadmap through the agile delivery lifecycle.
• Leverages Discovery to evaluate the best, most valuable ideas with customer centricity skillset.
• Enable the cross‑channel strategy (e.g., web, mobile, voice, in person etc.) by delivering integrated digital solutions that drive adoption, engagement and growth across both digital and human customer interactions.
• Identifies initial and ongoing digital product‑market fit through partnering with cross‑functional teams to deliver best‑in‑class research deliverables such as research briefs, personas, story maps, prototyping, product chartering, and mapping experiences.
• Develops north star metric (NSM) to connect business outcomes to customer value and unify the team and stakeholders against a singular goal.
• Continuously measures actual results against target NSM to manage performance and drive progress against product vision and strategy.
• Leverage NSM and leading indicators to optimize execution and ensure teams remain focused on highest value work.

Basic Qualifications

• Digital Product Management experience
• Typically 8-10 yrs or more of experience

Preferred Skills/Experience

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization’s products and services at every touch point
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
• Knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
• The role offers a hybrid/flexible schedule, which means there’s an in‑office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E‑Verify

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E‑Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.