Senior Dietetic Aide - Nutrition Services

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 21,000 - 28,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking a Food Service Attendant to support patient dietary needs by processing menus, diet orders, and meal service delivery. You will assist patients with menu choices, communicate diet restrictions, and coordinate with Dietetic Technicians and Registered Dietitians as needed.

You will use Computrition and other systems to update orders, respond to patient calls, and ensure timely meal delivery while providing friendly, accurate information to patients and staff.

Qualifications

• Knowledge of diet orders and ability to follow up on orders.
• Ability to interact effectively with patients, providers, and staff.
• Prior computer experience and data entry skills.
• Attention to detail when communicating about diet needs.
• Ability to manage multiple applications simultaneously.

Responsibilities

• Process patient menus and diet orders in the computer.
• Enter changes or new diet orders into Computrition.
• Respond to patient calls with information and diet orders.
• Assist patients with menu completion and modifications.
• Assist with tray assembly and meal service delivery.
• Review modified diets and adjust items as ordered.
• Liaise with Dietetic Technician or Registered Dietitian as needed.
• Handle messages and tickets, ensuring timely actions.
• Monitor system messages and faxes to meet patient needs.

Skills

Patient communication

Multitasking

Attention to detail

Data entry

Telephone etiquette

Problem solving

Education

High school diploma or equivalent

Tools

Computrition

FileMaker Pro

Ed-H

Microsoft Office

Organization Copier system

Job description

Overview

Reviews, processes, and tracks all patient dietary needs, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians /nurses and families, to ensure patients receive the right diet orders and food items as ordered by the provider.

Responsibilities

• In addition to the duties of the Food Service Attendant, carries out activities related to processing patient menus and diet orders in the computer, processing reports used in tray assembly, and meal service delivery and assists patient with menu completion and corrections.
• Processes all changes or new eD-H diet orders into our computerized system, Computrition.
• Responds to patient calls providing general information and education/diet orders. Understands the diet restrictions for the different diet orders.
• Greets patients, asks appropriate questions as necessary, answers questions and assists patients with completion of food orders, acknowledges any delays and keeps patients updated on arrival of their meal times.
• Assesses needs of patients and processes requests for diet orders.
• Completes any follow up needs for patients as directed by the diet order or phone message left on voicemail regarding food choices.
• Receives incoming phone calls from patients, other staff or external families. Appropriately assesses the needs of the caller and processes requests, takes messages and documents the time of the call and tickets are processed per diet order changes.
• Monitors and completes system messages in a timely manner to meet patients’ needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner to make sure all patients are feed in a timely
• Reviews all menu requests for modified diets such as, 2 gm sodium, renal diets, and fluid restrictions. Substitutes menu items and/or adjusts portion sizes to adhere to diet orders.
• Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns with their diets.
• Responds to minor patient concerns and complaints. Reports all concerns and complaints to supervisor/manager to ensure patient satisfaction with their food items.
• Acts as liaison between patients and Dietetic Technician (DT) or Register Dietitian (RD), to ensure all food items are sent when requested by the patients. Consults with the DT and RD as needed to answer questions when eD-H consults are ordered
• Performs other duties as required or assigned.

Qualifications

• High school graduate or equivalent required.
• 1 year experience in provider office preferred
• Knowledge of diet orders, as well as the ability to follow up on orders and problem solve for patient needs related to the diet order.
• Ability to effectively interact with patients, providers, and staff a must.
• Able to prioritize and multitask. Must be able to have multiple computer applications open at one time and simultaneously answer & respond to all inquiries & services needed by multiple individuals
• Must be able to work the following applications/systems: Microsoft Office, Computrition, FileMaker Pro, Ed-H, and the Organization Copier system.
• Must have prior computer experience, excellent communication skills, and attention to detail while on the phone.
• Knowledge of the phone system needed to interact with Patients, Clinicians, Doctors, Dietitians, Managers, and all other individuals that may need clarification or help with problem solving of the patient diet needs. This includes direct contact with individuals as well as the retrieval of messages from the voicemail system
• Clerical skills for recording, filing, communicating, correcting data, and all data entry into the various applications systems

Required Licensure/Certifications

• None