Senior DevOps Engineer

Sword; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

Sword Health is seeking a Senior DevOps Engineer to own and evolve the infrastructure behind our AI Care platform. You will work across multi-cloud environments, building and maintaining systems for frontends, backends, microservices, and data pipelines, while collaborating with multiple teams to ensure reliability and scalability.

You will interface with AI teams as models move into production, ensuring infrastructure readiness to support them and driving best practices across security and

Qualifications

• Experience with Linux environments.
• Experience with DevOps and GitOps methodologies.
• Experience with Kubernetes and Docker.
• Experience with Infrastructure as Code (Terraform).
• Experience with Monitoring Tools (Google Cloud Monitoring/StackDriver, Grafana, Prometheus/AlertManager, NewRelic).
• Experience with Jenkins.
• Experience with CI/CD.
• Team player, Solution-oriented, Proactive attitude with “Get Things Done” mindset.
• Fluent in English (written and oral).
• Extra: Experience/Knowledge with Kafka, Prometheus/AlertManager, Grafana, Elasticsearch/ Logstash/ Kibana, Vault, Redis, MySQL.
• Usage of AI to debug and develop Infrastructure tooling.
• Development of AI Agents to automate processes and Infrastructure monitoring and provisioning.
• Extra: Experience provisioning servers and services using AWS, Azure, or GCP.
• Extra: Experience/Knowledge with Istio.
• Extra: Good know-how about Cloud Networking including VPC Management, Routing, NAT, and overall troubleshooting using TCPdump analysis.

Responsibilities

• Design, implement, and maintain scalable, resilient infrastructure to support Sword Health’s high-demand applications and services.
• Automate and streamline deployment processes, CI/CD pipelines, and routine maintenance tasks to enhance efficiency and reduce downtime.
• Monitor and optimize system performance, proactively identifying and resolving issues to ensure high availability and reliability.
• Collaborate closely with development, data, and security teams to ensure seamless integration of infrastructure and code changes.
• Drive security best practices by implementing and managing access control, network security, and compliance-related policies across the infrastructure.
• Lead incident response and troubleshooting for infrastructure-related issues, ensuring rapid and effective resolution to maintain service continuity.
• Mentor and guide junior team members, sharing DevOps best practices and fostering a culture of continuous learning and improvement within the team.
• Stay up-to-date with industry trends and emerging technologies, bringing innovative solutions to Sword Health’s DevOps processes and toolchains.

Skills

Linux

DevOps

GitOps

Kubernetes

Docker

Terraform

Monitoring tools

Jenkins

CI/CD

Team player

Fluent English

Kafka

Prometheus/AlertManager

Grafana

Elasticsearch

Redis

MySQL

Vault

AWS

Azure

GCP

Istio

Cloud Networking

Tools

Kubernetes

Docker

Terraform

Jenkins

Grafana

Prometheus

Alertmanager

NewRelic

Google Cloud Monitoring/StackDriver

Job description

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AIProficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role

As a Senior DevOps Engineer at Sword Health, you'll own and evolve the infrastructure that powers the world’s leading AI Care platform. Working across a multi-cloud environment, you'll build and maintain the systems behind our frontends, backends, microservices, and data pipelines - collaborating closely with multiple engineering teams to keep everything reliable, scalable, and fast. You'll also interface with our AI teams as their models move into production, ensuring the infrastructure is ready to support them. If you thrive in cross-team environments and want your infrastructure work to directly impact healthcare at scale - we'd love to hear from you.

To get to know more about our Tech Stack, check here .

What you’ll be doing

• Design, implement, and maintain scalable, resilient infrastructure to support Sword Health’s high-demand applications and services.
• Automate and streamline deployment processes, CI/CD pipelines, and routine maintenance tasks to enhance efficiency and reduce downtime.
• Monitor and optimize system performance, proactively identifying and resolving issues to ensure high availability and reliability.
• Collaborate closely with development, data, and security teams to ensure seamless integration of infrastructure and code changes.
• Drive security best practices by implementing and managing access control, network security, and compliance-related policies across the infrastructure.
• Lead incident response and troubleshooting for infrastructure-related issues, ensuring rapid and effective resolution to maintain service continuity.
• Mentor and guide junior team members, sharing DevOps best practices and fostering a culture of continuous learning and improvement within the team.
• Stay up-to-date with industry trends and emerging technologies, bringing innovative solutions to Sword Health’s DevOps processes and toolchains.

What you need to have

• Experience with Linux environments.
• Experience with DevOps and GitOps methodologies.
• Experience with Kubernetes and Containerized applications (Docker).
• Experience with Infrastructure as Code (Terraform).
• Experience with Monitoring Tools (Google Cloud Monitoring/StackDriver, Grafana, Prometheus/AlertManager, NewRelic).
• Experience with Jenkins.
• Experience with CI/CD.
• Team player, Solution-oriented, Proactive attitude with “Get Things Done” mindset.
• Enthusiast and interested in technologies and innovation.
• Fluent in English (written and oral).
• Extra: Experience/Knowledge with Kafka, Prometheus/AlertManager, Grafana, Elasticsearch/ Logstash/ Kibana, Vault, Redis, MySQL, DNS.
• Usage of AI to debug and develop Infrastructure tooling.
• Development of AI Agents to automate processes and Infrastructure monitoring and provisioning.
• Extra: Experience provisioning servers and services using AWS, Azure, or GCP.
• Extra: Experience/Knowledge with Istio.
• Extra: Good know-how about Cloud Networking including VPC Management, Routing, NAT, and overall troubleshooting using TCPdump analysis.

*The range below reflects base, variable, and equity for this role.

This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact.

Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range

$140,000 - $220,000 USD

Country-specific benefits may vary and will be detailed separately.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Voluntary Self-Identification

As set forth in Sword’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

At Sword, we use AI to surface the right information at the right moment. However, AI never replaces human judgment.