Senior Desktop Support Specialist, Texas McCombs

The University of Texas at Austin; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Job summary

The University of Texas at Austin, Red McCombs School of Business, is seeking a Senior Desktop Support Specialist to oversee workstation administration, security, and support across the UT Main Campus. You will provide hands-on desktop support for Windows and macOS, and help maintain a strong security posture.

This role emphasizes documentation, ITIL-aligned processes, teamwork, and effective service delivery in a fast-paced academic environment. Standard hours: 40 per week, Mon–Fri.

Qualifications

• Professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment.
• Knowledge of ITSM and ITIL concepts and practices.
• Excellent documentation skills and ability to produce clear technical and operational docs.
• Strong communication and customer service skills.
• Ability to work independently and in a team.
• Understanding of information security fundamentals and networking concepts.

Responsibilities

• Provide in-person user support and hardware troubleshooting for Windows and macOS.
• Administer the Computer Lifecycle Management Program.
• Implement and enforce information security best practices for end-user devices.
• Provide basic network management and troubleshooting with campus support team.
• Assist with inventory management and annual equipment inventory.
• Document processes clearly and maintain knowledge bases and ticketing/inventory records.
• Collaborate with team on projects and initiatives.
• Offer customer application consulting and recommendations.
• Assist with Service Desk management as needed.

Skills

Windows support

ITITIL concepts

Documentation

Communication

Teamwork

Independent work

Education

Bachelor's degree

Tools

SCCM/MECM

Intune

Active Directory

Group Policy

PowerShell

Jamf

Code42

ServiceNow

OneDrive/SharePoint/Office 365

Box

VMware Fusion/Parallels

Job description

Job Posting Title: Senior Desktop Support Specialist, Texas McCombs

Hiring Department:

Red McCombs School of Business

Position Open To:

All Applicants

Weekly Scheduled Hours:

40

FLSA Status:

Non-Exempt from FLSA

Earliest Start Date:

Immediately

Position Duration:

Expected to Continue

Location:

UT MAIN CAMPUS

Job Details

Texas McCombs is a top business school at the center of one of the most innovative cities in the U.S. The McCombs community champions hands‑on experiences alongside the ground‑breaking research and thought leadership of a world‑class faculty. The collaborative spirit and enterprising drive of the Longhorn alumni network, one of the largest university networks in the world, is embedded in our culture, making us human‑centered and future‑focused in all our endeavors. We are shaping those who will shape tomorrow, and solving challenging problems while remaining committed to creating a community that is dynamic, supportive, and challenging. What starts here really does change the world. To learn more about the McCombs School of Business, please visit https://www.mccombs.utexas.edu/

Purpose

As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist will provide system‑level administration and support for the workstation fleet, networking, and security at the McCombs School of Business.

Responsibilities

• Provide in‑person user support and hardware troubleshooting for Windows, macOS and related software.
• Administer the Computer Lifecycle Management Program.
• Implement and enforce information security and industry best practices for end‑user devices and peripherals.
• Provide basic network management and troubleshooting in coordination with the campus‑level network support team.
• Assist with inventory management and the performance of annual equipment inventory.
• Document processes clearly and concisely, ensuring they are audience focused. Maintain and update accurate information across several systems, including knowledge base, ticketing system, and inventory records.
• Collaborate effectively with team members on various projects and departmental initiatives.
• Offer customer application consulting, evaluation, and recommendations.
• Assist with the management of the Service Desk as needed.

Other related functions as assigned.

Required Qualifications

• Professional experience in business/enterprise fleet management of Windows OS in a centrally managed environment, including using common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
• Familiarity with commonly used concepts, practices, procedures, and tools for supporting and maintaining macOS.
• Knowledge of ITSM and ITIL concepts and practices.
• Process-oriented with excellent documentation skills. Ability to create and maintain technical and operational documentation.
• Core understanding of information security best practices and networking fundamentals.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication and customer service skills, with the ability to work independently with accuracy and attention to detail. Strong decision‑making, problem‑solving, and critical thinking skills.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree in a relevant field and three years of relevant experience.
• Relevant certifications and/or professional development education.
• Tier 2 and 3 desktop support experience.
• Experience managing a computer lab environment.
• Understanding of PowerShell scripting fundamentals.
• Ability to manage multiple tasks and projects with tight deadlines.
• Experience with specific tools, including MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels

Salary Range

• $60,000 - $65,000 depending on qualifications.

Working Conditions

• Repetitive use of a keyboard at a workstation
• Prolonged screen time
• Use of manual dexterity.
• Lifting, moving, installing, and transporting equipment.
• Climbing stairs.
• Work shift: Monday - Friday, 8am-5pm

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) ... If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.