Senior Delivery Manager

Adobe; San Jose (CA); On-site; USD 175,000 - 253,000; Full time

Job summary

Adobe Senior Delivery Manager for Digital Employee Experiences partners with senior leadership to shape and scale initiatives across a distributed team, turning complex problems into prioritized, actionable plans that drive impact.

The role emphasizes operations, Agile SCRUM delivery, change leadership, and collaboration with centers of excellence to align resources with Adobe's vision, ensuring high-quality services and data-driven decision making.

Qualifications

• 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders.
• BA or BS degree in a related field; MBA, Management Consulting is a plus
• Outstanding ability to program manage complex operations, and proactively design, implement, and lead change initiatives
• Demonstrated ability to build relationships and partnerships at all levels of the organization, identify and align diverse perspectives, and advise and influence senior partners
• Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights
• Superb judgment and integrity, including excellent decision-making skills
• Meticulously detail-oriented, excellent communication, written, and verbal skills, and solid attention to detail
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve
• Experience in Program and Project Management, Agile Framework and SCRUM Delivery.

Responsibilities

• Help drive the strategy developed by the leadership team. This includes developing OKRs and supervising key metrics.
• Support day-to-day operations, including facilitating prioritization, preparing notes and presentations for external internal meetings.
• Support the organization's leadership team, including running weekly leadership team meetings and monthly All-Hands, orchestrating annual and multi-year/strategic-planning, and driving business performance review to evaluate progress towards goals.
• Evolve and lead operations for the global organization, including establishing standard methodologies, optimizing processes, and driving team synchronicity, engagement and efficiency
• Be responsible for the Agile Framework and foundational scrum processes for continuous improvement throughout the organization including intake ownership, data-driven processes, cost effectiveness, organizational change processes, and delivery expectations to ensure a high-level of customer service ensuring platform satisfaction
• Collaborate with Centers of Excellence on multi-functional initiatives, including alignment of resources to the stated vision and strategy, and ensuring clear and consistent roll-outs of programs and processes

Skills

Strategic operations experience

Program management

Agile Framework / SCRUM

Change leadership

Stakeholder management

Data-driven decision making

Education

Bachelor's degree in related field

MBA or Management Consulting is a plus

Job description

Senior Delivery Manager, Digital Employee Experiences

The Opportunity

The Senior Delivery Manager will partner with the Senior Director, Digital Experiences and Insight and their leadership team to develop, run, and scale key initiatives, processes, and operations across a distributed team. The ideal candidate possesses strong business intuition, exceptional operational and program management skills, and motivational change leadership. You are always ready to “roll up” your sleeves and dig into details to assess business needs and identify gaps in strategy and operations. You can turn complex problems into prioritized, well-executed solutions that drive impact. You thrive in a dynamic, fast-faced environment, seek to learn, and grow as the organization evolves, and are always thinking of the needs of the team and business.

The Digital Experiences and Insight team optimizes digital experiences for people to do their best work by optimizing business workflows and connecting the enterprise with trusted data that drive strategic decisions. To delight customers Adobe must deliver highly available online services with self-service features – To enable this, the team must build and run innovative solutions to sophisticated business problems. Availability, Reliability, Performance and User Experience are all key differentiators in delivering services to customers from Adobe’s hybrid-cloud environment.

What You’ll Do

• Help drive the strategy developed by the leadership team. This includes developing OKRs and supervising key metrics.
• Support day-to-day operations, including facilitating prioritization, preparing notes and presentations for external internal meetings.
• Support the organization's leadership team, including running weekly leadership team meetings and monthly All-Hands, orchestrating annual and multi-year/strategic-planning, and driving business performance review to evaluate progress towards goals.
• Evolve and lead operations for the global organization, including establishing standard methodologies, optimizing processes, and driving team synchronicity, engagement and efficiency
• Be responsible for the Agile Framework and foundational scrum processes for continuous improvement throughout the organization including intake ownership, data-driven processes, cost effectiveness, organizational change processes, and delivery expectations to ensure a high-level of customer service ensuring platform satisfaction
• Collaborate with Centers of Excellence on multi-functional initiatives, including alignment of resources to the stated vision and strategy, and ensuring clear and consistent roll-outs of programs and processes

What You Need To Succeed

• 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders
• BA or BS degree in a related field; MBA, Management Consulting is a plus
• Outstanding ability to program manage complex operations, and proactively design, implement, and lead change initiatives
• Demonstrated ability to build relationships and partnerships at all levels of the organization, identify and align diverse perspectives, and advise and influence senior partners
• Ability to use critical thinking skills to breakdown sizable problems into meaningful pieces, and leverage data to derive insights
• Superb judgment and integrity, including excellent decision-making skills
• Meticulously detail-oriented, excellent communication, written, and verbal skills, and solid attention to detail
• Comfort with ambiguity, a can-do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve
• Experience in Program and Project Management, Agile Framework and SCRUM Delivery.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact [e-mail].

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [e-mail] or call [phone].

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $124,900 -- $253,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $174,800 - $253,100

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.