Senior Data Scientist – Loyalty

Floor & Decor Holdings Inc.; Georgia; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life, and其他保险

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a Senior Data Scientist to build and maintain models and measurement frameworks for the PRO loyalty program.

You will analyze member behavior across the lifecycle, optimize reward structures, and improve customer lifetime value through data-driven strategies. You will work cross-functionally with Loyalty/CX, PRO, Marketing/CRM, FP&A, and IT to translate insights into actionable recommendations.

Qualifications

• Bachelor's degree in a quantitative field; Master’s preferred.
• 5+ years in data science or analytics.
• Strong SQL and at least one programming language (Python or R).
• Experience with churn, LTV, propensity modeling, and A/B testing.

Responsibilities

• Model member behavior across the program lifecycle from enrollment to engagement.
• Quantify program health and predict reward redemption and breakage.
• Develop retention, churn, and LTV models to inform strategy.
• Design segmentation frameworks using behavioral and transactional data.
• Translate analyses into actionable business recommendations for leadership.

Skills

SQL

Python

R

AI tools

Data visualization

Churn modeling

LTV modeling

A/B testing

Cross-functional

Communication

Education

Bachelor's degree in quantitative field

Master's degree (preferred)

Job description

Purpose

Purpose: The Senior Data Scientist position is responsible for building and maintaining the models and measurement frameworks that support Floor & Decor's PRO loyalty program, including member behavior across the program lifecycle, reward redemption and breakage, response to program mechanics, and customer lifetime value. Working cross-functionally with Loyalty/CX, PRO, Marketing/CRM, FP&A, and IT, this role delivers the analysis and models that inform program design decisions, identify at‑risk members, and drive incremental improvement across the customer journey.

Minimum Eligibility Requirements

Minimum Eligibility Requirements: Bachelor's degree in Statistics, Data Science, Computer Science, Mathematics, Economics, or a related quantitative field (Master's degree a plus); relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 5+ years of relevant experience in data science, applied statistics, or advanced analytics required, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Strong proficiency in SQL. Experience with at least one statistical/analytical programming language (Python and/or R). Experience with AI-assisted analysis tools (e.g., Claude, Codex) to accelerate data exploration, modeling, and reporting Demonstrated ability to persuade business leaders through compelling data visualizations. Experience with statistical inference and regression including predictive modeling, feature selection, and feature extraction. Loyalty or subscription/membership experience as well as CRM and lifecycle marketing analytics experience strongly preferred. Fluency with program economics: earn/burn mechanics, breakage, margin impact. Experience with churn & retention modeling, including experience identifying the reasons for churn and critical rescue points. Experience with customer lifetime value & propensity modeling. Experience designing, executing, and analyzing A/B tests and other experiments; familiarity with causal inference methodology a plus. Demonstrated ability to translate data into strategic business outcomes, with a structured and data‑driven approach to business problem solving. Must be highly analytical, enjoy working directly with data, and be able to provide data‑driven rationale for new projects, initiatives, and marketing strategies. Strong communication skills, with the ability to present technical findings to both technical and non‑technical audiences. Must be able to work independently as well as cross‑functionally with multiple teams, from analysis design through execution to measurement of results. Must be organized, detail‑oriented, and possess strong problem‑solving skills. Ability to multi‑task and work in a fast‑paced environment. Personal integrity, humility, and an appreciation for the power of true teamwork.

Essential Job Functions

Model member behavior across the program lifecycle: enrollment, activation, engagement depth, tier progression and demotion risk. Maintain the program health view used by Loyalty, PRO, and Marketing leadership. Model reward redemption and breakage behavior by cohort, tier, and reward type; partner with FP&A on program financial planning, to supply the behavioral inputs underlying those forecasts. Quantify and predict how members respond to program mechanics, e.g. earn rates, tier thresholds, reward structures, to inform design decisions before launch and measure behavior change after. Define test/incrementality measurement of program optimizations and tests. Customer Lifetime Value modeling: a single org‑wide definition maintained as the shared input to loyalty, marketing investment, and financial planning. Build and maintain PRO retention and churn models that identify at‑risk customers and members early enough to act, including the drivers of churn and the points where intervention is still possible. Design and evolve customer segmentation frameworks using behavioral, transactional, and demographic data to support targeted marketing and personalization. Develop share‑of‑wallet and growth‑potential models to estimate spend headroom and identify high‑value PRO accounts; partner with PRO leadership to translate model output into targeting strategy. Standard PRO reporting and list generation is owned by Customer Analytics & Insights. Develop propensity models — purchase, churn, engagement, enrollment — that produce scored customer files consumable by marketing, PRO, ML Ops, and store teams. Partner with IT and Data Engineering to close gaps across internal data technology stack and third‑party sources. Partner cross‑functionally with Marketing/CRM, IT, PRO, Finance, and Loyalty stakeholders to translate analytical findings into clear, actionable business recommendations. Present findings and recommendations to business stakeholders and leadership in a clear, actionable way, tailored to the audience. Maintain clear documentation of methodologies, model assumptions, and limitations to ensure reproducibility and continuity. Stay abreast of industry trends and best practices in customer analytics, loyalty measurement, and applied data science. Be compliant with all appropriate Privacy Preferences and Security protocols.

Working Conditions (travel & environment)

Travel may be required including air and car travel. The noise level in the work environment is typically quiet to moderate.

PHYSICAL/SENSORY REQUIREMENTS

Sedentary Work: Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected under the law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company. Time, talent & teamwork The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in‑stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.