Senior Data Scientist - Customer Experience

Unchain Data; United States; Remote; USD 180.000 - 212.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k)

Zusammenfassung

Coinbase is seeking a data scientist to join our analytics team and help reduce negative product experiences through causal modeling and advanced analytics. You will partner with Product, Engineering, and Design to influence roadmaps and deepen understanding of user interactions.

The role emphasizes building robust models, owning data metrics, and delivering insights that guide decisions. Strong SQL/Python skills and experience with AI copilots are desirable in our mission to improve financial

Qualifikationen

• BA/BS in a quantitative field (Math, Stats, Physics, or CS) with ≥5+ years of relevant experience or a PhD in a quantitative field with ≥3+ years of relevant experience
• Demonstrated experience in driving impactful data science projects that tackle ambiguous problem spaces
• Ability to influence external stakeholders by synthesizing data learnings into compelling stories
• Practical expertise in applying complex modeling frameworks to practical business problems
• Professional experience using SQL and Python
• Experience working with digital products in an iterative development cycle
• Demonstration of our core cultural values: clear communication, positive energy, continuous learning, and efficient execution
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Aufgaben

• Conduct analysis and deep dives on ambiguous problems for our business. Your work will result in insights and recommendations that guide the team's decision making.
• Act as owner for a broad scope of data and metrics, from core logging to presentation of data visualizations.
• Guide code reviews, provide SQL and Python expertise, and create well-maintained ETL jobs.
• Maintain a high bar for statistical rigor on your team. Ensure that we're conducting experimentation and causal analyses that build confidence with your stakeholders.

Kenntnisse

SQL

Python

Data science projects

Stakeholder influence

Modeling frameworks

Generative AI tools

Digital products

Causal analysis

Ausbildung

BA/BS in quantitative field

PhD in quantitative field

Tools

LibreChat

Gemini

Glean

Jobbeschreibung

About Us

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

About the Role

Data Science is an integral component of Coinbase's product and decision making process: we work in partnership with Product, Engineering and Design to influence the roadmap and better understand our users. With a deep expertise in experimentation, analytics and advanced modeling, we produce insights which directly move the company's bottom line.

Customer support interactions at Coinbase are high stakes - when something goes wrong, a customer's assets are on the line. We want to prevent the bad experiences that lead to human support interaction. This role will focus on root-causing support contacts to identify what went wrong in the product, quantify how many users experienced the same friction without contacting support, and partner with product teams to fix underlying quality issues. You will build causal and AI models to measure the full spectrum of negative product experiences across the Coinbase product suite.

Responsibilities

• Conduct analysis and deep dives on ambiguous problems for our business. Your work will result in insights and recommendations that guide the team's decision making.
• Act as owner for a broad scope of data and metrics, from core logging to presentation of data visualizations.
• Guide code reviews, provide SQL and Python expertise, and create well-maintained ETL jobs.
• Maintain a high bar for statistical rigor on your team. Ensure that we're conducting experimentation and causal analyses that build confidence with your stakeholders.

Requirements

• A BA/BS in a quantitative field (ex Math, Stats, Physics, or Computer Science) with ≥5+ years of relevant experience or a PhD in a quantitative field with ≥3+ years of relevant experience
• Demonstrated experience in driving impactful data science projects that tackle ambiguous problem spaces.
• Ability to influence external stakeholders by synthesizing data learnings into compelling stories.
• Practical expertise in applying complex modeling frameworks to practical business problems.
• Professional experience using SQL and Python.
• Experience working with digital products in an iterative development cycle.
• Demonstration of our core cultural values: clear communication, positive energy, continuous learning, and efficient execution.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

Compensation

Depending on your work location, the target annual base salary for this position ranges from $180,370 to $212,200 USD. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).