Senior Data Scientist, Customer Conversion

CarMax; Richmond (VA); On-site; USD 106,000 - 159,000; Full time

Benefits offered by this job

Bonus potential

Equity

Onsite 4 days/week

Job summary

CarMax is seeking an analytics-focused professional to help shape AI/ML-driven customer experiences and operational efficiency. You will develop and evaluate ML models, work closely with product and engineering teams, and drive data-backed decisions across customer interactions and internal processes.

The role emphasizes experimentation, model interpretability, and collaboration with cross-functional partners to deliver measurable business impact within CarMax’s tech environment in Richmond, VA.

Qualifications

• 1–2 years of experience with ML/AI models in a business setting.
• Experience evaluating and assessing model performance.
• Designing and analyzing statistical tests.
• Proficiency in Python and SQL (and other data analysis languages).
• Experience with NLP or large language models is a plus.

Responsibilities

• Design and develop algorithms (ML/AI) in CarMax cloud to impact customer experience.
• Partner with software engineers to deploy and maintain algorithms.
• Assess production model performance and identify improvement opportunities.
• Explore new use cases with cross-functional teams to create new experiences.
• Design tests and data collection strategies to improve algorithm performance.

Skills

ML/AI models

Model evaluation

Statistical tests

Python

SQL

NLP/LLMs (plus)

Education

Statistics/Data Science degree

Job description

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a $500B+ industry. With best-in-class financial performance, customer satisfaction, and associate engagement, CarMax is well positioned for continued growth. With this growth, we strive to maintain our analytics-based competitive advantage through our algorithm driven pricing and inventory systems. To do so, we’re currently looking for experienced analysts who are looking to apply their passion for strategic thinking to drive business-critical decisions.

About The Team

The Customer Conversion Data Science team builds and maintains ML and AI solutions that help CarMax customers navigate and complete their buying journey — efficiently, effectively, and with the best possible experience. Our algorithms are backed by best-in-industry data collected from millions of vehicles purchased and sold by CarMax and millions of consumers as they shopped. These algorithms power intelligent customer communications, AI-driven support experiences, and smarter operational strategies across our customer experience centers and stores. We partner directly with Product and Operations teams to design, evaluate, and deploy responsible, well-managed ML & AI capabilities that create measurable business impact.

About The Role

At the heart of this role is a deep curiosity about how AI and ML can meaningfully improve both customer and associate experiences and CarMax’s operational effectiveness. You’ll develop and maintain ML models and analytical frameworks that directly influence how customers interact with CarMax — whether through AI-assisted support, intelligent routing, or personalized digital experiences. You’ll serve as a subject matter expert on model evaluation, experimental design, and advanced analytics, helping the team and our Product partners make better, faster, evidence-based decisions. If you’re energized by applying ML to real business problems and thrive at the intersection of data science and product partnership, this role is for you.

What you will do – Essential Responsibilities

• Leverage CarMax’s machine learning cloud environment to design & develop algorithms (e.g. statistical models, machine learning, artificial intelligence) that will directly impact critical areas of the CarMax business, including the customer experience
• Partner with software engineers to deploy and maintain algorithms
• Assess performance of production models and identify & act on opportunities for improvement
• Partner with teams across CarMax to explore new use cases for algorithms and bring new customer experiences to life
• Design tests and develop strategies to collect data needed to improve algorithm performance and produce iconic data-driven experiences for CarMax customers

Qualifications and Requirements

• 1-2 years of experience in the following areas
  • Developing and maintaining ML/AI models in a business setting
  • Evaluating and assessing model performance (of traditional ML algos and/or AI systems)
  • Designing and analyzing statistical tests
  • Python, SQL, and other languages appropriate for large scale analysis of numerical and textual data
• Experience in developing or applying knowledge of model interpretability, natural language processing, or large language models, is a plus
• Strong verbal and written communication skills with an ability to communicate complex concepts in simple terms & an ability to tie analytic results to business outcomes
• Strong results focus, project management, & teamwork
• Degree in Statistics, Data Science, or a related field

Work Location and Arrangement

This role will be based out of the CarMax Technology Innovation Center (Richmond, VA)andassociates will work onsite 4 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

The annual salary for this position is:

$106,000.00 - $159,000.00

May be eligible for bonus and equity.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.