Senior Data Reporting Analyst – NICE CXone

brightvisiontechnologies; Greensboro (NC); On-site; USD 96,420 - 160,700; Full time

Job summary

Bright Vision Technologies is seeking a Senior Data Reporting Analyst specializing in NICE CXone to support enterprise contact center reporting, troubleshoot complex issues, and improve data quality. You will partner with IT, operations, engineering, vendors, and business teams to optimize reporting and analytics.

The role offers the chance to contribute to a forward-thinking organization with strong career growth potential, located onsite in Greensboro, NC.

Qualifications

• NICE CXone experience required.
• 4+ years of network/telephony system and user support experience.
• 2+ years in a leadership role supporting IT or operational teams.
• 8+ years of IT experience in a support or operations environment.
• Bachelor's degree preferred; equivalent experience may substitute.
• 11+ years of experience required if no degree.

Responsibilities

• Support NICE CXone, ACD reporting, call flows, and telephony metrics.
• Troubleshoot complex network, telephony, VoIP, and application issues.
• Analyze reporting and performance data and support data quality initiatives.
• Perform root cause analysis and drive process improvements.
• Serve as a technical escalation point and mentor junior staff.
• Support technical projects, vendors, documentation, and standard procedures.

Skills

NICE CXone

Network/telephony support

Leadership

IT support/operations

Education

Bachelor's degree preferred

11+ years of experience if no degree

Job description

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate andoptimizetheir operations.

Weleveragecutting-edgetechnologies to create scalable, secure, and user-friendly applications. As we continue to grow,we’relooking for askilledSenior Data Reporting Analyst – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology.

This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Job Title: Senior Data Reporting Analyst – NICE CXone

Location: Greensboro, NC

Onsite

Salary: $109,400 – $160,700/year

Job Summary

We are seeking a Senior Data Reporting Analyst with experience in NICE CXone, network/telephony systems, ACD reporting, and VoIP. This role will support enterprise contact center reporting and analytics, troubleshoot complex technical issues, improve data quality, and partner with IT, operations, engineering, vendors, and business teams.

Key Responsibilities

• Support NICE CXone, ACD reporting, call flows, and telephony metrics.
• Troubleshoot complex network, telephony, VoIP, and application issues.
• Analyze reporting and performance data and support data quality initiatives.
• Perform root cause analysis and drive process improvements.
• Serve as a technical escalation point and mentor junior staff.
• Support technical projects, vendors, documentation, and standard procedures.

Required Qualifications

• NICE CXone experience required.
• 4+ years of network/telephony system and user support experience.
• 2+ years in a leadership role supporting IT or operational teams.
• 8+ years of IT experience in a support or operations environment.
• Bachelor's degree in a related field preferred; equivalent experience may substitute.
• 11+ years of experience required if no degree.

Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.