Senior Data Engineer – Azure Data Operations

Recruit CRM; Mexico (IN); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive USD pay

100% Remote

12 PTO days per year

Local holidays

Job summary

Recruit CRM is seeking a Senior Data Engineer to join our Digital Operations team, focusing on production support, reliability, and observability within Azure data platforms. This fully remote role is based in Mexico and requires hands-on Azure data services experience to keep data pipelines stable and performant.

You will manage incidents, RCA, and on-call duties while collaborating with data engineers, platform teams, product teams, and stakeholders to improve service quality.

Qualifications

• 5+ years of experience in Data Engineering or related data platform roles.
• Strong hands-on experience supporting Azure data platforms in production environments.
• Proven experience providing L2/L3 production support for data platforms.
• Experience with Root Cause Analysis (RCA) and incident management processes.

Responsibilities

• Provide L2/L3 production support for Azure-based data platforms.
• Investigate and resolve production incidents, critical defects, pipeline failures, and performance issues.
• Monitor data pipelines, workflows, platform health, and performance using Azure monitoring tools.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Ensure reliable execution of critical end-to-end data workflows and business processes.
• Support incident response, major incident management, and on-call activities when required.
• Identify recurring issues and drive improvements to reduce incidents and improve platform stability.
• Collaborate with data engineers, platform teams, product teams, and business stakeholders to resolve operational issues.
• Maintain operational documentation, runbooks, incident reports, and knowledge repositories.
• Communicate incident status, impact, resolution, and follow-up actions clearly to stakeholders.
• Contribute to operational standards and best practices around reliability, observability, and service management.

Skills

L2/L3 production support

RCA

Incident management

Stakeholder communication

On-call support

Observability

L2/L3 incident handling

Tools

Azure Data Factory (ADF)

Azure Databricks

Azure Data Lake Storage (ADLS)

Azure Monitor

CI/CD / DevOps

Job description

Senior Data Engineer – Azure Data Operations

Remote · Mexico only · Full-time

We’re looking for a Senior Data Engineer to join a Digital Operations team supporting enterprise-scale Azure Data & Analytics platforms.

This role is focused on production support, platform reliability, incident management, monitoring, and continuous improvement. You’ll work across engineering, business, and support teams to keep critical data services stable, reliable, and performant while meeting business SLAs.

Responsibilities

• Provide L2/L3 production support for Azure-based data and analytics platforms.
• Investigate and resolve production incidents, critical defects, pipeline failures, and performance issues.
• Monitor data pipelines, workflows, platform health, and performance using Azure monitoring tools.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Ensure reliable execution of critical end-to-end data workflows and business processes.
• Support incident response, major incident management, and on-call activities when required.
• Identify recurring issues and drive improvements to reduce incidents and improve platform stability.
• Collaborate with data engineers, platform teams, product teams, and business stakeholders to resolve operational issues.
• Maintain operational documentation, runbooks, incident reports, and knowledge repositories.
• Communicate incident status, impact, resolution, and follow-up actions clearly to stakeholders.
• Contribute to operational standards and best practices around reliability, observability, and service management.

Requirements

• 5+ years of experience in Data Engineering or related data platform roles.
• Strong hands-on experience supporting Azure data platforms in production environments.
• Hands-on experience with:
  • Azure Data Factory (ADF)
  • Azure Databricks
  • Azure Data Lake Storage (ADLS)
  • Azure monitoring and observability tools
• Proven experience providing L2/L3 production support for data platforms.
• Experience troubleshooting pipeline failures, data issues, performance problems, and production incidents.
• Strong experience performing Root Cause Analysis (RCA) and implementing permanent fixes.
• Experience working within SLAs, incident management, and operational processes.
• Strong communication and stakeholder management skills, including the ability to communicate technical issues to non-technical stakeholders.
• Ability to work effectively across engineering, business, and support teams.
• Willingness to participate in on-call or major incident support when required.

Nice to Have

• Experience with CI/CD and DevOps practices.
• Experience with Azure DevOps or similar tools.
• Experience developing operational runbooks and service documentation.
• Experience with monitoring, observability, alerting, and proactive platform health management.
• Experience supporting enterprise-scale or business-critical data platforms.

Location

Candidates must be based in Mexico.

Why join us?

• Competitive compensation paid in USD.
• 100% Remote.
• Paid Time Off: 12 PTO days per year.
• Local Holidays: All official holidays in your country.